Britannia Jewellery Reviews 

649
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the gold jewellery, noting that items arrive promptly and match online descriptions perfectly. Consumers also love the wonderful presentation packaging, beautiful presentation boxes, and the friendly staff members who provide amazing service. However, some reviewers were not happy with unhonored order listings, unexpected delivery delays, and occasional sizing differences. A few people additionally mentioned receiving defective products or experiencing a frustrating lack of response regarding their complaints. These occasional issues show that not every transaction goes smoothly for everyone purchasing items online.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high quality of items that match their... See more

Service

Clients share positive opinions on service, highlighting great communication and first-class assistance from... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the remarkably fast and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their purchases and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming during their visits. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from start to finish was nothing short of exceptional. When I enquired about the item, I spoke to a lady on the phone (Amy), and she couldn’t have been more helpful. I received extra... See more

Company replied

Rated 5 out of 5 stars

Ordered a bracelet for my sons 18th birthday arrived quickly and on time , excellent value fantastic after sales by jodie would always come back without fail . Special thanks to Britannia Jewellery... See more

Company replied

Rated 5 out of 5 stars

I ordered a 18ct Yellow gold curb chain from their website, and it was delivered the next day via Special Delivery. The chain was beautiful exactly as described with great quality/finish, and was in... See more

Company replied

Rated 5 out of 5 stars

A really nice chain and a fair price. The item was exactly as described right down to the gram weight and quality is excellent. I cannot fault the service received. Communications were good and the de... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Buyer
  5. Jewelry Designer
  6. Jewellery Manufacturer

About Britannia Jewellery

Written by the company

New & Pre-Loved Jewellery Shop

Britannia Jewellery Ltd

Discover Birmingham's Finest Jewellery Collection

Welcome to Britannia Jewellery, your go-to shop for exquisite new and pre-loved gold, platinum, palladium, diamond and gemstone jewellery at unbeatable prices in Birmingham, UK, and online.

Visit Our Birmingham Showroom

Located in Birmingham's Jewellery Quarter, our spacious showroom is a treasure trove waiting to be explored. Our Birmingham jewellery store offers free parking, giving you the freedom to explore our exquisite collection of affordable luxury jewellery at your leisure.

Shop Online Anytime

Discover our extensive range of jewellery from the comfort of your home at britannia-jewellery.co.uk with an easy-to-use website featuring chains, bracelets, rings, pendants, earrings, and necklaces, all curated to meet your style and elegance needs.

Flexible Finance Options for Your Jewellery Purchases

We accept Mastercard, Visa, Maestro, Google Pay, and offer flexible finance options with 0% interest through Klarna and Novuna, so you can own your dream piece without straining your finances.

Hassle-Free Shopping Experience

Enjoy a seamless shopping experience with us, featuring:

  • 🚚 Free Royal Mail Next Day Delivery
  • 🔄 Relax with Easy 14-Day Returns
  • 🎁 Presented In A Luxurious Gift Box
  • 📜 Includes Certificate of Authenticity

Whether you're looking for a statement piece to elevate your style or a sentimental gift to celebrate a special occasion, we have the perfect jewellery to suit your needs.

Explore Our Diverse Jewellery Collection

Discover our diverse range for men, women, and children. From men's rings to women's diamond bracelets, each piece embodies unique style.

Exquisite Fine Jewellery and Pre-loved Treasures

Our fine jewellery, crafted from premium metals like platinum, palladium, gold, and white gold in purities ranging from 9ct to 24ct, features stunning gemstones such as diamonds, emeralds, sapphires, and rubies for added sparkle. Explore newly made designs or affordable pre-loved pieces, with new arrivals regularly updated.

Commitment to Customer Satisfaction and Quality

Britannia Jewellery delivers quality and value, reflected in our 5-star ratings. We are your trusted source for affordable luxury in the UK, dedicated to customer satisfaction and excellence.

More Than a Store: A Journey of Discovery and Value

Britannia is more than a jewellery store; it's a journey of discovery and value. So step in, explore, and uncover that special piece!

Need Help with Your Jewellery Purchase?

Visit Our Showroom

  • 📍 42 Frederick Street, Jewellery Quarter, Birmingham, B1 3HN
  • ⏰ Open Hours:
  • • Mon-Fri 9:00 AM - 5:00 PM
  • • Sat 9:30 AM - 2:30 PM
  • 🚗 Free Parking Available

Visit us online or in-store in Birmingham today, and let us help you create timeless memories with our exquisite collection.

Connect with Us

Follow for competitions, exclusive ranges & special offers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

649 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(649)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item as described and super fast…

Item as described and super fast delivery

Highly recommend these guys for jewellery

May 7, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Darren,

Thank you for your five-star review. We are thrilled to hear you are happy with your purchase, and we highly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

Really helpful

Really helpful, gave me honest options on pieces didn’t feel pressured to buy and ended up with the perfect bracelet thank you Lucy x

May 11, 2026
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Belinda,

Thank you for your five-star review. We are pleased to hear that Lucy provided you with a helpful customer experience, and we are pleased to hear you are happy with your purchase.

We hope to hear from you again.

Rated 5 out of 5 stars

Quality resizing work quick delivery…

Quality resizing work quick delivery highly recommend

May 1, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Tom,

Thank you for your five-star review. We are delighted to hear about the prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

18ct Yellow gold curb chain - stunning!

I ordered a 18ct Yellow gold curb chain from their website, and it was delivered the next day via Special Delivery. The chain was beautiful exactly as described with great quality/finish, and was in a lovely black presentation box along with a certificate of authenticity. This is a gift for a family member, and they will love it!

I would thoroughly recommend this company for the product and service level.

April 30, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Arvin,

Thank you for your five-star review. We are thrilled to hear you were happy with your purchase, and we highly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

High quality jewellery and service

Fast and secure delivery. Beautiful piece of jewellery and high quality presentation.

April 29, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Giselle,

Thank you for your five-star review. We are pleased to hear about the prompt service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

What I was expecting

What I was expecting, very nice piece.
I will be shopping here agian very soon.

April 22, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Michael,

Thank you for your five-star review. We are delighted to hear you were happy with your purchase.

We hope to hear from you again.

Rated 5 out of 5 stars

Brilliant company I get mine and all my…

Brilliant company I get mine and all my families gold from here

April 27, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Lee,

Thank you for your five-star review. We are thrilled to hear you were happy with your purchase, recently and in the past.

We hope to hear from you again.

Rated 5 out of 5 stars

Pink gem belchor

Fantastic service, fast delivery will be using again!

April 17, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Emma,

Thank you for your five-star review. We are pleased to hear about how happy you are with your recent purchase.

We hope to hear from you again.

Rated 5 out of 5 stars

Brittania - jewellery

First time using Britannia - jewellery! Excellent quality of jewellery, excellent delivery , very very pleased with Britannia - jewellery A***

April 10, 2026
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Mike,

Thank you for your five-star review. We are pleased to hear about how happy you are with your recent purchase.

We hope to hear from you again.

Rated 5 out of 5 stars

Beautiful bracelet ...

Beautiful bracelet .looks fantastic...delivered to post office i wanted...thankyou...

March 31, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Graham,

Thank you for your five-star review. We are pleased to hear you are happy with your purchase.

We hope to hear from you again.

Rated 5 out of 5 stars

Really good communication and fast…

Really good communication and fast delivery. Extremely helpful instore as well.

March 31, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Karen,

Thank you for your five-star review. We are delighted to hear that the service provided was prompt and helpful.

We hope to hear from you again.

Rated 5 out of 5 stars

Everything went well

Item as expected, next day delivery and authentication certificate to go with it. 10/10 service

March 30, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Dillon,

Thank you for your five-star review. We are thrilled to hear you are happy with your purchase.

We hope to hear from you again.

Rated 5 out of 5 stars

An excellent service by Lucy and the…

An excellent service by Lucy and the other staff, very welcoming and helpful throughout the process.

Highly recommended.

March 26, 2026
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Itz_Flame,

Thank you for your five-star review. We are delighted to hear Lucy provided you with a great service.

We hope to hear from you again.

Rated 5 out of 5 stars

Super qua6

Amazing buy fast delivery

March 20, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Stephen,

Thank you for your five-star review. We are pleased to hear about the prompt service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything went like a dream

March 17, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Tony,

Thank you for your five-star review. We are delighted to hear about the excellent you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Harry was very friendly and professional.
Best gold price in the area.
Funds deposited within minutes.

March 11, 2026
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Garry,

Thank you for your 5-star review. We are delighted to hear Harry provided you with a great service.

We hope to hear from you again!

Rated 5 out of 5 stars

Great company 10/10

Great service. Superb company to deal with. 10/10

March 2, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Jack,

Thank you for your 5-star review. We are delighted to hear you had a great experience with us.

We hope to hear from you again!

Rated 5 out of 5 stars

We had an issue on the last order but…

We had an issue on the last order but this one ran totally smoothly,
Decent product, beautifully packaged
And fantastic free next day delivery
Thanks guys

February 24, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Neil,

Thank you for your 5-star review. We are delighted to hear you had a better experience with us this time round and you are happy with your purchase.

We hope to hear from you again!

Rated 5 out of 5 stars

A1 service from start to finish

A1 service from start to finish.
Recommended 100%

February 23, 2026
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Marcus,

Thank you for your 5-star review. We are delighted to hear you had a great experience with us.

We hope to hear from you again. Thank you for the recommendation!

Rated 5 out of 5 stars

Top notch product at an affordable…

Top notch product at an affordable price price.
Prompt delivery next day.
Professional service

February 16, 2026
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Mike,

Thank you for your 5-star review. We are delighted to hear you are happy with your purchase.

We hope to hear from you again!

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