Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Supplier and Maker
  2. Curtain Store
  3. Decoration and Interior Design Store
  4. Interior Designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We ordered 3 sets of curtains for our…

We ordered 3 sets of curtains for our living room. The ordering process was easy and the curtains are beautiful. They are expensive but they are very well made. It makes a huge difference to the room to have high quality curtains that fit properly.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

UPDATE - still disappointed

UPDATE - still very disappointed. Britannia Rose responded almost immediately to my negative review below on Trustpilot but 3 weeks later I'm still waiting for someone from senior management to contact me, despite having rang and emailed them several times. My only option now is to post another review in the hope they’ll respond 🙁
Order number ORD1505166. I’ve never ordered fabric online before but thought that Britannia Rose looked like a large and reputable company. I’d already ordered fabric samples from them and checked their returns policy which said that I had the right to return non-bespoke orders within 14 days, so I thought I was safe to order 24m of fabric. However when I realised that it wasn’t suitable for the room I had planned to use it in and contacted customer service regarding returns I was told that cut fabric was considered bespoke and couldn’t be returned. Very disappointed with their service - no response to emails. I’ve checked other fabric websites and they are very clear that fabric cut from a roll can’t be returned, However Britannia Rose is not clear about it - I assumed bespoke products were things like made-to-measure curtains and blinds. Won’t be using them again.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Everything Excellent, read review

Cant thank Britannia Rose enough. From Ordering on website to Hanging of Curtains and Roman Blinds, everything was excellent.
Website easy to use with instructions etc. Communication and feedback was excellent, gent on the phone easy to deal with.
Updates excellent.
Quality of Curtain material and workmanship was excellent. Very quick and efficient service as well.
All-round EXCELLENT. Would recommend and definitely use again, Thank You again

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

First class job and service.

This is the second time we have used Britannia Rose and we haven’t been disappointed. It is very easy to order online and the choice and quality of materials are very good. They have made an excellent job of my curtain’s and they package them perfectly without any creasing so they can be hung straight up. First class job and service. Very pleased. Thank you Britannia Rose.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

I’ve used BR twice, and both times the service, price and product was spot on. I initially ordered a cushion to check that the colour and quality was what I wanted and I was not disappointed. I then ordered a pair of made to measure curtains which are fantastic. The measurements are spot on and the black out lining is of high quality. I have had my eye on ‘Voyage Maison’ fabrics for a while and was so glad that I could have them made to measure with matching cushions.

I did query production time and was updated immediately on the progress of the curtains. It took a few days ok get than original ally estimated but worth the wait.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Curtains are great and we'll made

Curtains are great and we'll made. Look great in our lounge. Despite problems with tge supplier ,which was beyond your control, you answered all of my questions promptly. Curtains arrived well packaged and very quickly once supply issues were resolved. Thank you very much.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great curtains

Ordering - easy, great production speed, excellent customer interaction, very well made curtains and cushions, professional finish. Room looks refreshed and alive! Thank you

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Easy website to follow

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK.
Gorgeous designs from Britannia Rose. But I need a heavy duty vinyl - hard wearing as it is needed for the hall stairs and landing and such vinyls are not available. Pity!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Home Furnishings

Super communication and excellent service. Very easy site to use. Beautiful curtains, Roman blind and cushions. Highly recommended company for bespoke home furnishings.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully made curtains

Beautifully made curtains and excellent quality from Britannia Rose , I'm really pleased and will definitely buy from them again .Any samples are sent out promptly and they are easy to contact if you have any questions

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, we have used a few times for curtains and blinds. The quality of the items is amazing and the customer service is great. A bracket broke in my son’s blind a few months after ordering and they sent me out a replacement straight away! Highly recommend

November 1, 2024
Unprompted review

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