Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Supplier and Maker
  2. Curtain Store
  3. Decoration and Interior Design Store
  4. Interior Designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great range of fabrics, colours and styles

I always tend to return to Britannia Rose because they have a great range of fabrics in the colour schemes and themes that I am looking for.
On this occasion, I ordered several fabric samples (at a small cost), which really helped narrow down what I think will work best for the two bedrooms I need new curtains for.
Although some of their fabrics are pretty pricey, (unusually) several of the ones I like are reasonably priced and I look forward to ordering and receiving my curtains.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic curtain makers

Fantastic curtain makers. Found the fabric I wanted, popped the measurements in and a week later they arrived. Beautifully made. And an added bonus was that the fabric wanted was £20 less than I had seen anywhere else. I’ll definitely be back.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful, perfect curtains in 2 weeks for competitive price

My second set of two pairs of big, wide and full length curtains from Britannia Rose. Very happy with the last set so instinctively went with Britannia Rose again as they had the exact fabric I had seen elsewhere and wanted but with a subtly different name. Easy to measure, helpful via online chat regarding one small question, simple to order. I did have to wait the full 5-10 days they quote but when I chased on Day 11, they checked for me and they were dispatched the very next day and arrived by DPD the one after that. Beautiful curtains, immaculately cut and stitched with good quality header, precise hems and seams and exactly the length ordered. They look stunning and I would use Britannia Rose again without hesitation. Price far better than JL, slightly better than Dunelm and probably better quality workmanship than the latter.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service form order to delivery

The curtains were beautifully made and a perfect fit. The price was nearly half that charged by other companies for exactly the same fabric. They also arrived in one week beautifully packed with hardly any creases!! Other companies estimated 4-6 weeks. The price also included a free cushion in the same fabric. The website was very straightforward and gave clear instructions on how to measure for a good fit. I would definitely recommend this company and will use them again in the future.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

The service is excellent

The service is excellent. Curtains are well made. Speedy response and delivered quickly. I used them a few years ago and was impressed and it is good to see they are still offering the same first class service at reasonable prices. I will be buying more.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I used Britannia Rose for two pairs of curtains. I am so pleased with them. I was very impressed with the quality and workmanship involved and consider my money well spent.

I will not hesitate to use this company again.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of fabrics

I ordered fabric samples which arrived quickly. I appreciated the email telling me the samples had been despatched so I knew they were on the way. Great range of fabrics to choose from.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Wallpaper heaven…

I ordered several samples then chose one and ordered 11 rolls of wallpaper. Delivery was fast and free. All rolls had same code and batch number. Received at least £330 discount to other online prices and can’t see any fault with using this excellent company . Very happy customer.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality

Beautifully made curtains and really quick service! We were so pleased with the quality. Thank you!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely , well made curtains

Ordering was very easy, with a box to write any requests
The customer service was excellent...I had to ring immediately after placing order due to me ordering the wrong colour. Then we. discussed my window as I wanted 2 different widths
So I was asked to send a picture so he could see my actual window.
The curtains were delivered just one week after ordering
They are very well made, the fabric is lovely and they look great at.my window.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Curtains arrived today

Curtains arrived today. They are absolutely stunning. Ordered on the 18th of March, wonderfully easy website, ordering a doddle, even when I had to amend the order, it was a straightforward process. The company amended order, it was followed up with a reassuring text. I am wowed by the print and material of the curtains. Wonderfully sewn and packaged. I wouldn't hesitate to order more curtains in the future. 100% thanks so much

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Website easy to use; I'd already seen the fabric so knew what to expect; very competitive price; quality of make-up very high and I was easily able to change the delivery address as the last minute as we were away from home. Free cusion was a bonus. I usually make my own curtains but decided to treat myself this time - and probably will do so in the future.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

excellent

Efficient and friendly company. I only ordered fabric samples but was impressed at their prompt responses

March 7, 2025
Unprompted review

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