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British Attire Reviews 669

•
TrustScore 5 out of 5

4.9

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing of products, often highlighting the quality of items received. Many people appreciate the efficient and speedy delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is often described as easy and straightforward, with good communication throughout. However, some customers also noted occasional issues with incorrect items being sent or delivery delays. A few people mentioned receiving crumpled items or experiencing difficulties with delivery options that required them to be present for signing.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the great... See more

Service

People report positive experiences with service. Customers consistently praise the top-notch, professional,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing, good value, and... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

In my experience the Customer Service is unique for an online offering. My wife & I purchased beautiful Joules garments, alas they were too big , the exchange / return was made easy with Jenny holdin... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.

Contact info

4.9

Excellent

TrustScore 5 out of 5

669 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality hat

Good quality hat, material feels sturdy , I thought price was high for a cloth hat but I bought for husband and he’s really pleased as it’s exactly like Bob Mortimers in gone fishing .
Quick dispatch and delivery , Box a bit bashed but hat was Wrapped securely with padding

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Unable to return my order despite…

Unable to return my order despite sending 5 emails with no response No listed telephone number and no customer service. A total disaster.

February 19, 2026
Unprompted review
British Attire logo

Reply from British Attire

Hi Lucie,

This review does not relate to an order with British Attire.

We’ve checked thoroughly and can’t find any order or correspondence under your name. We also offer a very straightforward returns process via our online portal, have a telephone number clearly listed across our website, and pride ourselves on responding to all customer enquiries quickly.

It seems likely this review was intended for another retailer. We’d really appreciate it if you could remove or amend it, as it doesn’t reflect our service.

If you do believe this relates to us, please get in touch and we’ll resolve it for you straight away.

Kind regards,
British Attire Customer Care

Rated 5 out of 5 stars

The absolute best customer I have ever…

The absolute best customer I have ever experienced. I messed up the delivery address thanks to an old Google record they arrange for a replacement to be sent. So helpful and very open communication. First class! (And the shoes are great too 😀)

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with British Attire

I can’t fault this company British Attire. First time I’ve ordered from them and I’m very impressed, the website offers very competitive prices on top brand names, their website was easy to navigate and orders were processed extremely quickly. l like the way they kept me informed throughout. Well done British Attire.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick delivery .

Very quick delivery .. had to do an exchange for a smaller size , but this was simple and again a very quick service.
Got the jacket at a very discounted price compared to other shops .. and was also able to use my blue light discount ..
Son in law very pleased with his new jacket .

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

love my boots

I bought some fitflop boots that I love and wanted a second pair but fitflop were out of stock. So I was thrilled to find them on British attire and snapped them up straight away. My first time buying from this company and it was a breeze. No cheaper than buying them from Fitflop but that wasn't a problem, just pleased to have found them.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Georgia!

The customer service from Georgia was amazing! I wasn’t sure if the fit of the jeans I wanted to order as a gift and Georgia kindly took a photo with the measurement beside the leg! Thank you Georgia! I will definitely look to buy from British Attire again!

February 23, 2026
Unprompted review

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