British Braces Reviews 6

I always like to buy from independent retailers and thought I'd give British Braces a go. Ordered my first pair (mid range £17) plus £7 postage and arrived in an ok time scale. Braces seemed fine at first but after about a week (one day's full wear) the clasp on the front right started pinging off. Then the other one and then one at the back. I don't have a fat stomach and they weren't over tightened but they kept coming undone. Emailed customer service a month ago and got no reply at all. Phoned them last week (just got voicemail) and again no reply. Complete waste of money.

Similar to an earlier reviewer, if I could I would give less than a one star review, based on a total lack of customer service and none delivery of ordered products, and a lack of updates regarding order processing. I originally ordered 2 pairs of braces on the 6th January. I initially received what, I assume, was an automated order acknowledgement but then had no further communication from them. I left it a week and then tried to ring them and got the recorded message stating that I should contact them via their customer service portal, which I did. However, I had no response to this and so since have followed this up with several voicemails and also emails to the email address shown on their website,but have still had no response. I did have an email from the company on the 17th January stating that the order was complete but still I have not received any goods. Therefore, in exasperation I have today contacted my bank who have refunded the payment to my account and will cancel the order on my behalf. Therefore, in summary - very poor experience and my advice to people would be not to use this company in future - despite them having an impressive looking website I suspect that they are a very small company and are not to be trusted!

Appalling service. Placed order last December and here we are 12 January and my order has still not arrived. Despite emailing and telephoning this company I have received absolutely no response. I see from previous reviews relating to this company, I’m not the only one experiencing this issue. I would suggest if you’re thinking of purchasing from these people you should give it some serious thought. They’ve taken my money but not as yet delivered the goods. A one star review is doing them a favour!

I ordered and paid for a pair of braces on the 1st December 2023 and they have still have not arrived.
I've emailed and rang them but they never answer the phone, you can only leave a message. So far no call back and no reply to my email

If I could leave a 0 star review I would.

I placed an order for a pair of braces on 16 December. On 20 December I received an email to say the order had been dispatched, three working days after the order. It was sent with Royal Mail tracked 48. I checked the tracking number daily but Royal Mail had yet to receive the package.

I emailed British Braces on 24 December, 31 December and 3 January and had no reply. On 3rd January I received an email saying they hoped they were happy with the service and product and asked me to leave a review.

I rang the customer services phone number several times and it went straight to answerphone. I left a message on 3rd January but it was not returned.

On 3rd January Royal Mail emailed me to say they had received the package from British Braces and it would be delivered on 4th January. Today it arrived and as it is of no use to me now (it was a Christmas present) I refused delivery and asked for it to be returned to sender.

On 4th January I rang the customer services number which again went to answerphone and left a message to say I had refused delivery. As yet this call remains unanswered.

I run my own retail business and know that things can go wrong. But the level of customer service here is appalling and I will never do business with any of the Legend Group companies (British Braces, Savile Rogue) again