British Bullion Bristol office. We were seen very promptly by our advisor Mary. She was very knowledgable and friendly - efficient and really helpful in the information she provided. We were happy wit... See more
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Review summary
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Reviews shaping this summary
I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were mo... See more
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I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more
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Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more
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Company details
Written by the company
British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.
Contact info
Suite 1, 61-64 High St, Basment Level, SO14 2NS , Southampton , United Kingdom
- 023 8004 1001
- info@britishbullion.co.uk
- britishbullion.co.uk
4.9
Excellent
266 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Service
I recently sold some gold to the local Southampton office and the team were extremely friendly, efficient and knowledgeable. Payment came in next day. Highly recommend!
July 21, 2025
Reply from British Bullion
Dear Craig,
This is a brilliant review, Thank you.
We are delighted that our Southampton team delivered efficient and friendly service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Experience of a first time seller
Firstly when I called to enquire about selling as an ordinary member of the public I was made to feel welcome and the process was exlained clearly. On arrival at the Bristol offices I was treated very professionally but in a friendly way. Mary who dealt with my sale was helpful and informative. Based on this experience I will definitiely use you again and have told friends about the excellent service
July 11, 2025
Reply from British Bullion
This is a brilliant review. Thank you!
We are thrilled that you find Mary at our Bristol branch professional and friendly. It is great to hear that you would recommend us, thanks again.
We look forward to seeing you soon.
Kind regards,
Joanna MacDonald
Senior Bullion Operations
Very professional company
Very professional company. Competitive pricing. Given explanation all the way through my selling process.
July 7, 2025
Reply from British Bullion
Dear Brian, Thank you for your review. I am glad to hear everything was explained thouroughly to you throughout your appointment - we hope to see you again.
Kind Regards,
Morgan Paterson
Reply from British Bullion
Dear Tom, thank you for taking the time to leave a review of our services. We hope to welcome you back again in the near future.
Kind Regards,
Morgan Paterson
Tim made the transaction smooth and…
Tim made the transaction smooth and explained everything. They are a professional outfit.
July 10, 2025
Reply from British Bullion
Dear Trevor,
This is a brilliant review, Thank you.
We are delighted that Tim delivered excellent customer service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Efficient & professional service
Mary at your Bristol office was very efficient, professional & approachable. She is a credit to your business. I highly recommend this service and will be using your company again in the future.
June 16, 2025
Reply from British Bullion
This is a brilliant review. Thank you!
We are thrilled that you find Mary at our Bristol branch approachable and professional. It is great to hear that you would recommend us, thanks again.
We look forward to seeing you soon.
Kind regards,
British Bullion Team
Great customer service,good prices and…
Great customer service,good prices and a very hassle-free transaction.No problems with payments.Graham is doing a great job! No problems whatsoever!
June 27, 2025
Reply from British Bullion
Dear Shane,
This is a brilliant review, Thank you.
We are delighted that Graham delivered excellent customer service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Reply from British Bullion
Good Morning,
Many thanks for taking the time to leave us a review, I am delighted you were happy with service you received in our Liverpool branch.
Kind Regards,
Sandra Kilcullen
Superb service
June 16, 2025
Reply from British Bullion
Dear Alan,
Many thanks for taking the time to leave us a review, I am glad to hear you were happy with the service our team provided. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
Professional service from first contact…
Professional service from first contact with Jennifer at Liverpool Bullion (branch of British Bullion) right to conclusion. Would recommend highly, great service, very happy.
June 19, 2025
Reply from British Bullion
Dear Sean,
This is a brilliant review, Thank you.
We are delighted that Jennifer delivered excellent customer service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Reply from British Bullion
Dear Graham,
Many thanks for taking the time to leave us a review, I am glad to hear you were happy with the service our team provided. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
Secure vault facilities in Newcastle
It was a pleasure visiting the British Bullion vault in Newcastle. Franco was highly professional and looked after us well throughout the visit. The prices paid for the bullion pieces we sold were slightly lower than we could have obtained in London but we felt this was outweighed by the convenience and safety of transacting locally. We were told wire payment would be within 10 working days and in fact it was paid in 5 working days. I would have no hesitation using the Newcastle branch of British Bullion in the future.
June 18, 2025
Reply from British Bullion
Good Morning Adrian,
Many thanks for taking the time to leave us a review, I am glad to hear you were satisfied with the service you received in our Newcastle branch from Franco.
We look forward to welcoming you again soon.
Kind Regards,
Sandra
American Tourist in Bristol
My family was visiting Bristol from the United States for a vacation. I collect Silver as a hobby. It was my first time buying it from an actual vault. The lady who attended us was exceptionally knowledgeable and respectful. My wife and I selected a few silver rounds that were specifically British as a souvenirs from our time in Bristol. I would highly recommend British Bullion if you are interested in investing in precious metals or if you just like collecting it. It’s definitely worth a stop if you are passing through Bristol or staying for a visit.
June 10, 2025
Reply from British Bullion
Wow! This is a brilliant review, Thank you.
We are delighted that the Bristol branch delivered excellent customer service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Very reliable
Very reliable, items were sent off after I accepted the price and receipt issued. 4-5 days later the money arrived in bank account. Safer than shipping via the post. 10/10
June 4, 2025
Reply from British Bullion
Many thanks for taking the time to leave us a review, I am glad to hear you were happy with the service our team provided. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
Good customer service.
June 5, 2025
Reply from British Bullion
Dear Shaun,
Many thanks for taking the time to leave us a review, I am happy you were satisfied with the service you received.
Kind Regards,
Joanna MacDonald
Very happy with the experience.
Misty and Mel were very helpful, friendly and efficient.
May 30, 2025
Reply from British Bullion
Dear John,
Thank you for taking the time to leave us a review. I'm sure Misty and Mel will be over the moon to hear this! We hope to welcome you back in the future.
Kind Regards,
Morgan
Very helpful staff
May 27, 2025
Reply from British Bullion
Dear Charles,
Thank you for choosing British Bullion and leaving us a review. I am glad you enjoyed your experience with us. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Reply from British Bullion
Thank you for choosing British Bullion and leaving us a review. I am glad you enjoyed your experience with us. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
For me useless
For me useless. Tried buying 1/10 or 1/4 bullion coin from them end of last year, communication was lacking at times, and no stock of what I wanted. I wanted to use small amount of cash saved up. They promised they would contact me as soon as stock available. Five months later I heard nothing. I contacted them again to be told, no stock, only available to order in. I would have to pay upfront which defeats the object. It comes across that unless you are spending vast amounts then it's best to use other companies. I'll have to pay cash into the bank and probably use another supplier.
Addition to recent reply.
Hi Sandra, you did not give me the option of paying by cash at the branch, just the option of paying online. Had you done so I would of gladly accepted and gone to the branch to place an order. Thanks anyway, shame this was not made clearer in our messages. I would also like to point out, I had to chase someone initially as they did not get back to me for quite some time. I appreciate your reply though.
May 13, 2025
Unprompted review
Reply from British Bullion
Dear Rob,
Many thanks for taking the time to leave us a review, it was myself that was chatting to you on Whatsapp today, I also looked at all historic conversatations which have all been replied to.
As discussed, the specif coins you are looking to purchase with the latent images have not been available for collection in our Southampton branch since you first enquired.
It is not something we generally hold as stock however, in this circumstance it is common for us to offer the client a purchase to order service where we give you a live estimate and once payment has been received by bank transfer or cash we will place the order from our supplier and give you a realistic timeframe for local collection,
I understand I offered you this service today and declined.
I apologise this did not meet your satisfaction and sorry we could not help you further on this occasion.
Kind Regards,
Sandra Kilcullen
Great service Great staff good price
May 2, 2025
Reply from British Bullion
Dear Wilfred,
Thank you for choosing British Bullion and leaving us a review. I am glad you enjoyed your experience with us. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
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