The British Chamomile Company Reviews 13

Reply from The British Chamomile Company

Feb 8, 2025

Hi Anna,

Thanks for your review, I’m sorry to hear you don’t think our prices are competitive.

We’re the first producer of British-grown organ chamomile tea and believe our prices are a fair reflection of the costs involved in growing and processing chamomile in the UK. We actually offer better value than other conventional British chamomile tea producers.

Other suppliers of organic chamomile tea typically source their products from Europe or Egypt where production costs are lower. Shipping chamomile from these countries to the UK increases its carbon footprint. When you buy our chamomile teas, you are buying a high-quality product that has been grown in the UK and certified organic by the Soil Association with the lowest food miles from field to cup.

Our products come in several packaging formats including glass jars and paper bags with a removable inner plastic lining. All our packaging has been designed for easy recycling. We are always reviewing our packaging to minimise plastic use.

Our packaging has to fulfil a number of functions including protecting the herbs from light and providing a barrier to oxygen, moisture and external contaminants. Our 50g, 100g and 250g bags consist of an outer paper bag (to exclude light) and an internal plastic bag (to provide a barrier). The outer paper bag can be recycled in your household paper collection and the inner plastic bag can be recycled with soft plastics at large supermarkets.

Tea companies that offer plastic-free packaging use industrially-compostable films to provide the barrier material. These materials need very specific conditions to break down completely and need to be disposed of with household food waste collections which aren’t yet available nationwide. Furthermore, industrially-compostable films can’t be disposed of in household compost bins because the temperatures needed for complete decomposition aren’t achieved. Without the conditions found in industrial composting systems, these films don’t break down entirely and leave behind microplastic particles. We have chosen not to adopt compostable films until the infrastructure for their disposal becomes more widespread so we aren’t contributing to the microplastics problem.

If you would like any further information about our products or packaging, please don’t hesitate to contact us.

Kind regards,

The British Chamomile Company
hello@britishchamomile.co.uk

Reply from The British Chamomile Company

Oct 4, 2024

Hi,

Thanks for your feedback!

We're the first producer of British-grown organic chamomile herbal tea in the UK. We believe our prices are a fair reflection of the costs involved in growing chamomile organically in the UK.

Our standard delivery policy is in line with many other online suppliers - we aim to send out orders within 2-3 working days by Royal Mail Tracked 48 which take 2-3 days to be delivered.

In light of your comments, and for our customers who would like to receive their order faster, we have added an express delivery option to our website.

Kind regards,

The British Chamomile Company
hello@britishchamomile.co.uk

Reply from The British Chamomile Company

Oct 1, 2024

Hi Catharine,

Thanks for your feedback, we're so glad to hear you're enjoying our Sleep tea!

Our 50g and 250g teas are packed in an inner plastic bag to provide a barrier against contaminants and maintain the quality of our products during their journey to you. This can be separated from the outer paper bag and recycled with soft plastics at large supermarkets.

The outer paper bag is made entirely from paper, is not lined with polymer and can be recycled with your household paper collection. Using paper bags alone doesn't provide adequate protection against contaminants. We could use paper bags lined with a polymer to avoid the need for an inner plastic bag but these are difficult to recycle and contaminate the paper waste stream.

We would love to move away from plastic in our packaging and we're always on the look out for new types of packaging that help us do this.

If you would like any more information about our packaging or our products please don't hesitate to contact us.

Kind regards,

The British Chamomile Company
hello@britishchamomile.co.uk