Arrived later than requested but that may be due to Canada post
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more
Company details
Written by the company
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contact info
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, United Kingdom
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4.2
Great
796 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I will always buy from your company…
I will always buy from your company venture your company always deliver quickly and products are well packed and in date. I would recommend your company to my family and friend. Keep up tge good work
March 7, 2022
Always happy with your service
March 1, 2022
Can highly recommend this company
Can highly recommend this company fast delivery and competitive prices.
February 15, 2022
Reply from BritishGram
Hello thank you for your review, you have paid for standard shipping up to 5 working days after dispatch. We have sent an email to Royal mail, please contact our customer service with your order number for the update. Please accept our sincere apologies for the inconvenience. Regards
Won't Be Back
Such a shame. I first used BritishGram 2 years ago, before the pandemic started. Since then, I've spent over £200 with them. Previously, I'd always had a good experience, until my most recent order. I had even left them a 5 star google review previously (which I just removed),
I purchase 3x cases of Rockstar Fully Loaded. I received 1x case of Rockstar Fully Loaded and 2x cases of a different (wrong) Rockstar flavour.
Upon contacting BritishGram they said it was a mixup with their supplier and as a gesture of good-will I coould "keep the rockstar drink as a gesture of goodwill." That's right, the gesture of goodwill being that I keep wrong, overpriced drink they sent me that I paid for ?! That's no goodwill gesture. They did offer me one case of Rockstar Fully loaded to be added on to my "next order"... That would bring it to me still having only 2/3 of what I actually ordered and paid for.
So currently I'm £33.98 down from this transaction STILL having only received 1 case of the drink I originally purchased. My most recent email was ignored.
All I can do is leave a review of my experience online and consider the transaction a lost cause.
Sayonara!
February 13, 2022
Reply from BritishGram
Hello thank you for taking the time to share this feedback with us, please accept our sincere apologies for the mistake. Last week our customer service sent an email to you that you can keep 2 cases of Rockstar (Value £34.98) as a gesture of goodwill and when you place your next order then our team will dispatch 2 cases of Rockstar fully loaded with your order. Again apologies for the confusion. Please accept our sincere apologies for the inconvenience. Thank you in advance for your understanding. Best regards
delivery
packaging good, food items good, delivered on time really pleased with service.
February 11, 2022
Dont buy from theese con artists
Dont buy from theese con artists - first and last time customer with theese. First time delivery - damaged parcel. Second attempt - failed delivery due adverse weather but I see outside opposite its cloudy with some sun. Paid for next day delivery its already been over a week and they even dont offer delivery charges refund!
February 3, 2022
Unprompted review
Reply from BritishGram
Hello thank you for taking the time to share this feedback with us, we can see that your order total shipping weight is approx. 37kg and you paid £2.99 for second class post up to 3 working days. We have sent your shipment on express 24 by Parcelforce and refunded you for the damaged item. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Very satisfied with the product and…
Very satisfied with the product and delivery. Will definitely buy medicine from you again.
January 26, 2022
Reply from BritishGram
Hello, thank you for your feedback, we can see that your item was returned on 14-01-2022 due to incorrectly addressed. Please email our customer service your correct address. Thank you
Excellent service!
January 17, 2022
I can honestly say that the service I…
I can honestly say that the service I received from British Gram was perfect.
The Web site was simple to use.
The delivery was sent fast and efficiently
I can only compliment your service
January 16, 2022
I’m really pleased with this service
I’m really pleased with this service my purchase arrived in good time as I live in France in the alps. I have ordered from this company before and they are a Really good company and let you know when they have your fav purchase in stock.
Excellent.
January 16, 2022
Parcel collection
The parcel had to be collected at the sorting office in Ely, they left a note but did not knock on the door?
The product arrived safe and well, my friend love the present, many thanks.
January 14, 2022
Excellent service I have shopped with…
Excellent service I have shopped with you twice and will definitely be using your services again thank you
January 14, 2022
Excellent price quick delivery
January 11, 2022
fast delivery but a bit over priced
January 10, 2022
Poor service
January 10, 2022
Reply from BritishGram
Hello, please accept our sincere apologies for the delay in Royal mail. We can see that your parcel was delivered to you yesterday according to your tracking. Thank you for your order.
Mixed fruit jam
I hunted everywhere for this flavour... had to go online for it, well packed, and tastes good too. Would order from here again.
January 5, 2022
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