Arrived later than requested but that may be due to Canada post
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more
Company details
Written by the company
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contact info
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, United Kingdom
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4.2
Great
796 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never had an issue with this company
I always shop here for items that I wouldn’t be able to find in normal supermarkets and I’ve never had an issue with them in the last 2-3 years that i found them. Items are always correct and the delivery is incredibly fast. Can’t fault them at all and would recommend any day!
February 16, 2023
Good website and good service
They didn't have exactly what I wanted on the website but it was easy to find something just as good. Buying process was easy and the items were delivered well packaged and on time. I have bought from this company before and am sure I will do again.
February 20, 2023
Brilliant company
Brilliant company. Have sourced loads of things for me in the past. They always go that extra mile. Prices are realistic and delivery quick. Will continue to use them and highly recommend
January 3, 2023
Fast and very efficient
Fast and very efficient. Will definitely order again as Pedigree chicken is the only dog food that can be tolerated by my dog. Reassuring to know I can reply on your service. Thank you.
December 26, 2022
Fast delivery.
December 8, 2022
Excellent first order a large box of…
Excellent first order a large box of Harvey's favourite cat food and everything was purfect
November 16, 2022
Thanks for sending to Spain the taxes…
Thanks for sending to Spain the taxes where high 24 euros I payed a lot. On postage and the I had to go pick up from the post office and asked my son to take me I thought it would be door to door service I ordered 30 bottles and got 29 I don’t know what happens there when they open the box maybe somebody wanted to try my vimto
November 11, 2022
Reply from BritishGram
Hello, thank you for taking the time to share this feedback with us. The Customs, Duties & Taxes - If you order products from our site BritishGram.com for delivery outside the UK, they may be subject to import duties and taxes from country to country. It’s your responsibility to contact your local customs office for customs clearance. Any customs clearance charges in your country must be borne by you. We have no control over these charges for your country and can't predict what charges they may be. We make clear that you are responsible for payment of any such import duties and taxes for your country. If you refuse to pay duties and taxes for your country or return the parcels then you will be liable to pay full cost of shipping including returns. Customs are a separate and sovereign entity, that BritishGram and our partners have no control over, nor can we and our partners provide any timescales on customs processes, we cannot influence any process when a consignment is with customs. Please find more information here https://www.britishgram.com/pages/shipping-delivery
Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Great service,good delivery and came…
Great service,good delivery and came well packaged. Would definitely use this company again
October 12, 2022
Fast delivery 🚚
October 10, 2022
Good value
Good value and delivery time buying some things in bulk makes sense sometimes.
October 12, 2022
Terrible service when it arrived the…
Terrible service when it arrived the box was soaking wet and burst 14 of the 24 bottles were burst couldn't get a photo as it was my daughter who got it and she just put them in bin so they wouldn't replace them cost me £16 will never order from this company again
September 28, 2022
Reply from BritishGram
Hello, thank you for taking the time to share this feedback with us. Our customer service team explained by email that we cannot make a claim without evidence. Usually the Parcelforce will not deliver if the shipment is damaged or soaked. However, on your next order we will add to your order 14 bottles as a gesture of goodwill. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Great shopping
Great selection and good price
Was quick delivery as well will definitely order from them again
September 27, 2022
Not happy at all .
Not happy at all .. it has taken 2 weeks for me to receive my order.. delivery was not attempted I was in all day… and it didn’t go to my local post office either so that’s a lie..
September 29, 2022
Reply from BritishGram
Hello thank you for your feedback, please accept our sincere apologies for the delay as due to the weekend and bank holiday. However, delivery attempted by Parcelforce on 20th September but no answer according to your Parcelforce tracking history. You have paid for shipping 2-3 working days and you can see the tracking history below that we have dispatched the very next day.
Item tracking history
29/9/2022 Delivered
29/9/2022 Out for delivery
29/9/2022 Prepared for delivery
28/9/2022 Redelivery scheduled
23/9/2022 Held in depot for redelivery
23/9/2022 Not collected by addressee
20/9/2022 Addressee advised to collect from Local PostOffice
20/9/2022 Delivery attempted - No answer
20/9/2022 Out for delivery
20/9/2022 Prepared for delivery
17/9/2022 Prepared for delivery
17/9/2022 Received at delivery depot
16/9/2022 On route to hub
16/9/2022 Collected
Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Supersnabb leverans
September 13, 2022
Their were bit slow sending the parcel…
Their were bit slow sending the parcel out had to ask them how long it would be before it arrived but apart from that yes not bad first time buying from them
August 20, 2022
Good I received my support 10 day after…
Good I received my support 10 day after but the rice was good 👍
September 19, 2022
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