The product (4 walnut-colored premium acoustic panels and 2 edge protectors in the same color) was not very convincing after unpacking. The same low-quality panels that are more suitable for decoration, which are advertised by at least 100 UK stores. But these are not acoustic panels, they are not good for anything. They do not soundproof and do not help the acoustics of the room in any other way. This is a scam: these panels should not be called acoustic! Especially not premium. The two side edge protectors differ from the panels in both color and brightness (although in principle they are all walnut-colored). The products are easily damaged, they must be cut very carefully. The sides of the panels do not close 90 degrees, they were originally cut carelessly. The laminated parts made of MDF are sometimes longer, sometimes shorter.
Reply from Britishhomesdirect
Hi,
We’re sorry to hear that you were disappointed with the panels and understand that the differences you’ve highlighted, particularly regarding the colour of the edge trims and the finish of the panels, would be frustrating.
We would, however, like to clarify that these are **acoustic decorative wall panels** designed to help reduce echo and improve the acoustics of a room; they are not designed or advertised as soundproofing products. Acoustic treatment and soundproofing are two different things, and we’re sorry if this distinction was not clear.
Regarding the edge trims, cutting and finishing, if you believe the products you received are defective or have been manufactured incorrectly, we’re happy to investigate this properly. Please contact our team with your order details and photographs of the issues you have described so we can review them and assist you.
We take genuine quality concerns seriously and would welcome the opportunity to look into this further.
Kind regards,
British Homes Direct
