Unmatching sent edges in colour, size and shape even when ordering the same items. Expensive and very long waiting time delivery.
Reply from Britishhomesdirect
Hi Ivan,
Thank you for taking the time to share your feedback. We're sorry to hear that the end trims did not meet your expectations.
As these trims are manufactured with a wood-effect finish, slight variations in shade and grain pattern can occur between batches. However, they should still be suitable for their intended purpose. We also apologise that the delivery took longer than expected and understand how frustrating this can be.
We value your comments, as they help us improve both our products and service. If you believe there is an issue beyond the normal manufacturing variation, please don't hesitate to contact us with some photos so we can investigate further.
You can reach us by email at info@britishhomesdirect.co.uk, via Live Chat on our website, or by phone on 07706 181840.
Kind regards,
British Homes Direct