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Britishpets Reviews 

8
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TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

8 reviews

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1-star

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3.0

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(8)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY.
Not based in the UK and nothing British about it.
After 5 days my order had still not been processed so I requested cancelation full refund as it had not been shipped. Their terms and conditions only state you cannot cancel once shipped. Surprise, Surprise - received next day email saying it's on its way but have to allow for it to go through various international checks so still no idea when/if the item will arrive.
Don't make the same mistake!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic for energetic dogs

Keeping an energetic terrier entertained while I am working from home has always been a struggle, but this automatic toy has been an absolute lifesaver. The unpredictable 360-degree movements genuinely mimic prey, which instantly engages his natural hunting instincts and keeps him physically active for long stretches. The colorful design and interactive springs are also a huge hit. I will say that the motor is slightly louder than I anticipated when it rolls across hard hardwood floors, so we mostly use it on the living room rug. Despite that, it is a brilliant tool for reducing boredom and stress.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Now her favourite sunny spot

Four days in, my cat has settled into this woven bed as if it’s always been beside the window. She scratches the firm rope sides after breakfast, then curls up on the cushion for most of the afternoon. The natural woven finish looks far nicer in our sitting room than her old bulky scratching post, and the removable cushion makes clearing off fur straightforward. It did wobble slightly on our uneven floor until I moved it, but that’s been the only niggle. She uses it every day.

August 9, 2026
Unprompted review
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Reply from Britishpets

Hello Compote,

Thank you for sharing such a thoughtful review. It’s lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. We’re also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.

We appreciate you mentioning the slight wobble on your uneven floor as well. It’s great to hear that moving the bed resolved the issue and that it has otherwise become part of your cat’s daily routine. Thank you again for your support and for taking the time to share your experience.

Best regards

Rated 5 out of 5 stars

My dog absolutely obsessed with new toy…

My dog absolutely obsessed with new toy and treats! everything arrived so quickly, packaging was great, and quality brilliant.

July 25, 2026
Unprompted review
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Reply from Britishpets

Hello Lisa,

Thank you so much for your lovely review. We’re so happy to hear that your dog is absolutely obsessed with the new toy and treats. It’s wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!

Best regards

Rated 1 out of 5 stars

Don’t order from here

Don’t order from here, nothing was sent and when I asked for a refund it wasn’t given, it’s a scam website so be careful.

August 1, 2026
Unprompted review
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Reply from Britishpets

Hello Sarah,

We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.

Best regards

Rated 1 out of 5 stars

steer well clear

Ordered my product from British pets only for it to be from Hong Kong, wrong item sent 🫩customer service and joke get back to you days later eh ! You can send back if you want but you pay no returns label and get money back when it's tracked and eventually returns ,or refund 40 % of what you paid but keep the wrong product 🤷‍♀️raging 🤬

July 30, 2026
Unprompted review
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Reply from Britishpets

Hello Alison,

We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.

We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.

Kind regards

Rated 1 out of 5 stars

Do not buy from Britishpets they are not British

Similarly I searched for a British Supplier for a chicken coop opener. Product arrived and very flimsy especially as I-have very large chickens . Requested to return to be told that it had to be sent back to china at my own cost to get a refund or accept 30%.

July 18, 2026
Unprompted review
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Reply from Britishpets

Hello Susanne,

We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.

Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.

Thank you for taking the time to share your feedback.

Kind regards

Rated 1 out of 5 stars

DO NOT ORDER AS ALL ITEMS COME FROM CHINA

I ordered a GPS tracker for my escaped dog who will not come back on recall.
I assumed as it had the word " British" in its name along with a UK phone number and email everything would be fine.
However this is NOT the case. The warehouse is in CHINA. All products are shipped over. Its been a week since I ordered so I chased them up only to be told the tag had been shipped, yet its still in China, no good to me!

I would NOT buy from this company again. I'd give them I wide bearth too.

July 19, 2026
Unprompted review
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Reply from Britishpets

Hello Bd,

We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.

We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.

We hope your dog returns home safely, and thank you for taking the time to share your experience.

Kind regards

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