Asked for my email address but couldn't use the site
Told me to sign up and they'd send a verification email which I was supposed to click to actually use the site, however I didn't receive any verification email and I asked 3 times for it to be re-sent, therefore I still haven't been able to use the site but yet they have just sent me an email asking me to review the site...
Reply from Britishschoolportal
Dear Sally,
Thank you for reaching out to us and bringing to our attention the difficulties you encountered during the account registration process. We sincerely apologize for any inconvenience this may have caused and appreciate your prompt notification of the issue.
Upon conducting a swift investigation, our team identified multiple issues related to registering accounts using hotmail.com or live.co.uk . We want to assure you that our dedicated technical team is actively working to address and resolve these concerns promptly.
In the meantime, we have taken the liberty of verifying your account manually, and you should now have full access to search for the school information you require. We understand the importance of a seamless user experience, and we are committed to ensuring that you can navigate our platform effortlessly.
We value your feedback, as it allows us to continuously improve our services. We are grateful for your understanding and patience as we work to enhance the registration process for all users.
If you encounter any further difficulties or if there's anything else we can assist you with during your school search, please don't hesitate to contact us at enquiry@britishschoolportal.co.uk. Our support team is ready to provide any necessary assistance to ensure you find the best and most suitable school for your children.
Once again, thank you for bringing this matter to our attention. We appreciate your trust and look forward to serving you better in the future.
Best regards,
British School Portal
