SCAM COMPANY! ordered a little lighter/pipe thing. They took the money, marked the parcel as delivered but no delivery has ever been attempted. No contact number (What A Shock) will be slamming your... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The needles are rubbish. I saw the advert and they portray them as good strong, and practically unbreakable. The first one I used bent as if it were made of cheese. And two more suffered the same... See more
The makeup brush was broken when it arrived, so maybe you need to put it in a hard case and not just in a plastic bag when sending it out to customers.
Joanne from sky customer service was amazing I’ve been trying for over two weeks to get a replacement stream box I was just going round and around Joanne listened to me and read the notes on file an... See more
2.8
Average
100 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Ordered a cat bed no sign of anything arriving
Ordered a cat bed no sign of anything arriving
October 16, 2025
Unprompted review
Reply from Britneed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email address service@britneed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great site
Ordered twice now and can not fault them. Products exactly like discribed . Arrived on time, packaged well. Definitely continue to shop with Britneed.
September 11, 2025
Unprompted review
Good delivery time reasonable price…
Good delivery time reasonable price good item. Very pleased.
October 20, 2025
Unprompted review
Really nice shower head
October 8, 2025
Unprompted review
We didn’t receive the item
October 20, 2025
Unprompted review
Reply from Britneed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email address service@britneed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The company is fine
The company is fine, the product is fine, delivery not so good and the package was damaged but luckily the product was ok
October 11, 2025
Unprompted review
Load of rubbish
Bought a screen cover, wish I didn't what a load of rubbish application your get to put it on didn't work chucked it in the bin better buying a brand that you can trust wouldn't recommend
October 1, 2025
Unprompted review
Reply from Britneed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@britneed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great screen saver and swift delivery…
Great screen saver and swift delivery easy Application
September 15, 2025
Unprompted review
Arrived promptly
Arrived promptly. Great product and service. I ordered the needles, threads and unpicker. Very satisfied. Would recommend
September 1, 2025
Unprompted review
A Dodgy Mob. Be Careful.
A Dodgy Mob! Stupidly ordered a Cat Cave. 8 Days tomorrow and no sign. Then receive an email saying out of stock. Asked for my money back. We will see. To top the Dreadful service they reduced the price the day after I ordered by around £7. Sharp Practice.
Never again.
October 19, 2025
Unprompted review
Reply from Britneed
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. If the price of your item has dropped since your purchase, we can refund the difference. We stand behind every product. Please send your details to our customer service email at service@britneed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I saw this advertised a lot so I…
I saw this advertised a lot so I thought I would give it a try. It does exactly what it says! Very happy with it all. Highly recommend.
September 1, 2025
Unprompted review
Reply from Britneed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@britneed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great purchase
September 3, 2025
Unprompted review
Excellent sewing 🧵 needles
Excellent sewing 🧵 needles, cotton etc all very handy to have. Well done
August 31, 2025
Unprompted review
SCAM COMPANY
SCAM COMPANY! ordered a little lighter/pipe thing. They took the money, marked the parcel as delivered but no delivery has ever been attempted. No contact number (What A Shock) will be slamming your company everywhere until I get my item or a full refund.
EDIT: after my original review. They finally reached out and contacted me and sorted the problem. Now finally have my item. It turns out they ship from china, so anything you order will take a few weeks
October 8, 2025
Unprompted review
Reply from Britneed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email address service@britneed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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