Utter cheap crap bought trolley off them on temu was rusty damaged and very poor quality these clowns offered me a £1 refund they are pedalling rubbish be warned. Don't believe the bull crap about 30%... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no info... See more
Company replied
I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very... See more
Company replied
Searched online for a bike track pump that would be cheap and light to travel with… I was shocked but very excited to find these guys who would ship online of course but they are only 10 mins drive fo... See more
Company replied
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parcel arrived in excellent condition…
Parcel arrived in excellent condition and on time
February 3, 2023
Avoid this website
Item was a Christmas present wasn't delivered this company trying to blame royal mail when it's obvious they didn't even send it in the first place, will never use again
December 19, 2022
Reply from Brits Home Garden
Dear Cheryl,
We apologize for the inconvenience you experienced with your Christmas present not being delivered on time. We understand that it can be frustrating to have a delay during the holiday season.
We would like to assure you that we have taken steps to resolve the issue and have identified the problem to be on our end. We apologize for any confusion caused and would like to assure you that we have taken steps to prevent similar issues in the future. We value your business and would like to thank you for bringing this to our attention. We apologize for the inconvenience and hope to have the opportunity to serve you again in the future.
Kind Regards,
BritsHomeGarden UK
Good service
Poor packaging meant parts were lost in the post. A replacement was forwarded soon after- good service
January 5, 2023
Reply from Brits Home Garden
Dear Jim,
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the poor packaging. We are glad to hear that a replacement was sent to you soon after.
Thank you for taking the time to review us and again we do appologizes for any inconvenience caused.
Kind Regards,
BritsHomeGarden UK
Nice equipment for the price
Delivery was very fast. The stepper is just what I needed for
physio exercises to my bursitis knee. It stores easily in a cupboard or under the bed. The non-slip mat it comes with is an excellent safety bonus. Well worth the price.
January 5, 2023
Reply from Brits Home Garden
Dear Terry,
Thank you for your positive review!
We're glad to hear that the stepper arrived quickly and that it has been helpful for your physiotherapy exercises. It's great that the non-slip mat provides an added layer of safety, and we're glad to hear that the stepper is easy to store. We hope it continues to be helpful for your bursitis knee.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Alina,
Thank you for your kind words! We're glad to hear that your experience with our delivery was quick and that you were satisfied with the product. Is there anything else we can do to help make your experience even better? Please don't hesitate to let us know if you have any questions or concerns.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Mrs Rosemary,
Thank you for the positive feedback! We're glad to hear that you had a great experience with our product and that the delivery was fast.
It's always our goal to provide our customers with the best possible service, so we're glad that we were able to meet your expectations. Is there anything else we can do to help make your experience even better? Please don't hesitate to let us know if you have any questions or concerns.
Kind Regards,
BritsHomeGarden UK
Great price compared to other sites inc…
Great price compared to other sites inc Amazon! Delivered quickly considering the mess of strikes with Royal Mail.
January 2, 2023
Reply from Brits Home Garden
Dear Customer,
Thank you for your review!
We are glad to hear that you found our prices competitive and that your order was delivered quickly despite the challenges with Royal Mail. We appreciate your feedback and are glad that you had a positive experience with us.
Thank you for choosing us and we hope to serve you again in the future.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Sheila,
Thank you so much for your excellent review!
We are thrilled to hear that your experience with us was positive and that you were satisfied with your order. We pride ourselves on providing top-quality products and excellent customer service, so it is always great to receive such positive feedback.
Thank you for choosing us and we hope to serve you again in the future.
Kind Regards,
BritsHomeGarden UK
Mattress
By the 2nd night , the mattress is not holding air
It goes flat in the middle of tge night
Need it to be replaced
December 21, 2022
Reply from Brits Home Garden
Dear Michelle,
Thank you for your review.
We apologize for the inconvenience you have experienced with your air mattress. It is important to us that our customers are satisfied with their purchases. Please contact us at cs@britishomegarden.com so that we can resolve this issue as soon as possible. In your email, please include a description of the damage you have observed with the product. This will help us better understand the problem and find a solution.
Thank you for bringing this to our attention. We do appologizes for any inconvenience caused.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Nicola,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that our product was perfect for your needs and that you are satisfied with it. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We appreciate your feedback and we are glad that our product was able to meet your needs.
Sincerely,
Brits Home Garden
Great prices
Informative sales person when I called about a query. Great prices and rapid delivery.
November 28, 2022
Reply from Brits Home Garden
Dear Sheila,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you had a positive experience with our sales team and our prices and delivery. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We appreciate your feedback and we are glad that you were able to find the information you needed and receive your order quickly.
Sincerely,
Brits Home Garden
ABSOLUTELY OUTSTANDING
ABSOLUTELY OUTSTANDING
Can not recommend this company enough - brilliant products, fast delivery - will definitely be ordering again
November 28, 2022
Reply from Brits Home Garden
Dear Customer,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you were impressed with our products and our fast delivery. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We are glad to know that you will be ordering from us again and we look forward to serving you in the future.
Sincerely,
Brits Home Garden
Reply from Brits Home Garden
Dear Eniko,
We apologize for the inconvenience you experienced with your damaged product. We take all customer feedback seriously and we are sorry that your product arrived in a damaged condition. We have processed your full refund and you should see the credit on your account within the next few business days.
We strive to provide our customers with the best possible experience and we are sorry that we fell short in your case. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Brits Home Garden
The item was ok but the box was battered
The item was ok but the box was battered and not sealed. The item looked like it had been a return. It wasn't inside a bag in the box and it wasn't in very neatly.
December 1, 2022
Reply from Brits Home Garden
Dear MIichelle,
We apologize for the condition of the box and the product when it arrived. We take all customer feedback seriously and we are sorry that you were not satisfied with the condition of the item. We strive to ensure that all of our products are packaged and shipped with care, and we are sorry that this was not the case in your situation.
We appreciate your feedback and we will take steps to improve our packaging and shipping processes to prevent similar issues in the future. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Brits Home Garden
Reply from Brits Home Garden
Dear Julia,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you had a positive experience with our service, delivery, and product. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We appreciate your recommendation and we hope to have the opportunity to serve you again in the future.
Sincerely,
Brits Home Garden
Easy straight forward order and delivery
November 9, 2022
Reply from Brits Home Garden
Thank you for the kind words, Mrs Judith!
We’re over the moon to hear that you’re happy with the product and our service!
Would you mind sharing this with your friends who are looking for a Home & Gardening Shop? We have Guaranteed the Best Prices across all categories in our catalogue.
We’d love to continue providing great service to awesome customers like you.
Thanks Again!
Brits Home Garden
Reply from Brits Home Garden
Thank you for the kind words, Richard!
We’re over the moon to hear that you’re happy with the product and our service!
Would you mind sharing this with your friends who are looking for a Home & Gardening Shop? We have Guaranteed the Best Prices across all categories in our catalogue.
We’d love to continue providing great service to awesome customers like you.
Thanks Again!
Brits Home Garden
Good website shop
Easy to use and clear website. Prices good. Delivery quick. Products as described.
November 3, 2022
Reply from Brits Home Garden
Thank you for the kind words, Sandra!
We’re over the moon to hear that you’re happy with the product and our service!
Would you mind sharing with your friends who are looking for a Home & Gardening Shop? We have Guaranteed the Best Prices across all categories in our catalogue.
We’d love to continue providing great service to awesome customers like you.
Thanks Again!
Brits Home Garden
Excellent quality and price
Excellent quality and price . The guitar stands are sturdy with padding to support the guitar .
Will definitely buy again from this company and recommend
Prompt delivery
November 5, 2022
Reply from Brits Home Garden
Thank you for the kind words, Victoria!
We’re over the moon to hear that you’re happy with the product and our service!
Would you mind sharing with your friends who are looking for a Home & Gardening Shop? We have Guaranteed the Best Prices across all categories in our catalogue.
We’d love to continue providing great service to awesome customers like you.
Thanks Again!
Brits Home Garden
Item as described and received…
Item as described and received quickly.. cost of product was cheaper then other sites and delivery was free...thank you
November 3, 2022
Reply from Brits Home Garden
Thank you for the kind words, Dawn!
We’re over the moon to hear that you’re happy with the product and our service!
Would you mind sharing with your friends who are looking for a Home & Gardening Shop? We have Guaranteed the Best Prices across all categories in our catalogue.
We’d love to continue providing great service to awesome customers like you.
Thanks Again!
Brits Home Garden
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.