Britwheeltravels Reviews 

Great driver, great price and perfect service. Even arrived early. Thanks again!

I must say, I was thoroughly impressed. Their response time was exceptional, the drivers they provided were friendly. The vehicles they sent for the trip were also extremely comfortable and clean! I had a fantastic experience with Brit Wheel Travels and would highly recommend their services to anyone in need of transportation in the UK. Will definitely use them again..THANK YOU!!

We had a wonderful experience with this company.
The service was nice, the drivers were cooperative, and the vehicles were great.
Thank you

Mark was amazing, we unfortunately had a lot of changes and he was able to sort and accommodate us. I really appreciated his time and willingness to help

The coach drives are very genuine and enthusiastic they are very professional and very friendly i have used the this company for a quite a few trips now and have no complaints

Very good and helpful, drivers were very kind, thank you

Last month i just hire a taxi for my family their services are too good. Driver reach before time and he was very friendly. Recommended.

We used the service on the 31st of May we found them so professional and helpful, Ron arrived promptly for the journey and was very patient with the team even when we experience little gap in communication.

Ron was amazing this weekend. Turned up early made us feel so comfortable and was really friendly as we were travelling to my nephews wedding and had a few elderly passengers too and made service stops as per our choice.
He was joining in with all the fun and made the trip easy and time passed really quick!

Great journey down to Glastonbury with lovely driver and on time, very easy and smooth. Collection was a bit difficult but the company said they will offer a discount for future bookings

Thank you Britwheel travels
Very reliable, keeping up-to-date with travels and thank you to Ron who was an excellent driver for the day kept our guest entertained. We enjoyed the service very much and comfort.

Booked this for a trip to and from Glastonbury festival. On the return journey we messaged to say see you in half and hour at 11:30 (they were due to pick us up at 12 as confirmed upon booking) and got a message back saying the bus wouldn't be with us until 4! No apology, no explanation. When we called they used every excuse they could (traffic/breakdown etc) and even threatened to cancel it if we did not stop calling to find out where it was! When the driver did finally arrive he revealed that he had not got the call to come and get us until 11:30- just after we messaged. He also wasn't even a driver he said he was doing them a favour so obviously our transfer had never been booked. Since then we have been back and forth with the owner who has barely apologised or offered any type of compensation - Avoid and find someone who cares about their customers instead!!

I am not one to leave bad reviews but this experience was utterly awful.

Once we booked a return journey with them we agreed a 50/50 split payment however they later demanded 100% cash upfront on the outward journey and these were red flags however by this point we had no other choice as it was so close to our pickup date.

The company forgot about us on the return leg and they did not send us a bus!! It was only when we called to say see you in half an hour that they realised and then sent a bus 4.5 hours late from London to pick us up at Glastonbury. We had booked this 3 MONTHS in advance.

They then had the cheek to lie to us and say the bus was 4.5 hours late due to traffic lol! There was nex to no inbound traffic to Glastonbury (only outbound traffic) and many of my friends who booked minibuses with other companies were picked up on time. Britwheels also then lied and stated the bus had broken down earlier in the day. There was no single point of contact at Britwheels to deal with the situation and were passed between 4 people who all had varying stories.

The driver turned up 4.5 hours later who confirmed he had only been given the job 30 minutes before our pickup time! This happened to coincide with our reminder message that we would see them in 30 minutes and therefore strongly believe Britwheels completely forgot to send a bus entirely!

No partial compensation AT ALL was offered and when I asked Mark at Britwheels he threatened to cancel our return journey leaving us stranded in a field and said 'you can order a taxi'!

Unfortunately Mark the owner at Britwheels does not know basic customer service and is rude. I explained that if a flight was delayed by 4.5 hours then compensation would be given and this is the same scenario. He did not understand this and just said 'we provided the service didn't we'.. 4.5 hours late!! Anyone in their right mind would request some compensation for poor service and management of the situation.

This bad review is a reflection of the terrible experience of what we all experienced with Britwheels.

Do yourself a favour and look elsewhere for your travel needs. STAY AWAY!

Friend booked a return Journey to and from a festival. They requested advance payment for the both ways of journey and then totally forgot to do the return part of the journey. One job! Once reminded, they said the van that was meant to be coming had broke down.... But just didn't tell us any of this untill we questioned about the pickup time? Very odd. They finally sent another van from a different company which was over 4.5hours late. Wouldn't recommend if you want a stress free and easy journey!!

number of reasons not to book with this company, one is being lack of honesty.

We booked a round trip for 7 people to Glastonbury in a 16 seat bus to ensure all our luggage could fit.

Outward journey, driver#1 contacted us & requested we start 1hr earlier than agreed as well as changing the pick up route to suit him, we obliged. All went fine.

The return is when the issues arose.

11:30am when we were due to be picked up at 12pm, confirmed months in advance, we messaged the driver#1 details we had been given for the outward journey & he said it was a different driver we had to contact, plus they were in a different location to our collection point.

I corrected them on the pick up place & we were sent the new driver details.

Driver#2 said I had to contact another driver who was on his way (time is 12pm now our pick up)

Driver#3 sent me a voice note stating he had only left LONDON to Glastonbury at 11:30am when he got a call for a pick up job. (Timing is incredibly similar to when we messaged driver#1 that we were ready to meet?!?)

I reported this issue to the owner who said to contact him in car of issue; said he would sort but his “sorting” was driver#3 would be with us by 3:30pm, 3.5hrs after our agreed pick up.

We challenged this & asked why he was late & why he was not here as per the invoice. They said they had had another pick up at Glasto that morning & had to drop them off first & return for us.

If you understand logistics & post event travel you know this is the most abysmal planning to ever be considered.

Contacted our driver#3 again, he sent another apology voice note saying he had never known about this job prior & was only confirmed at 11:30.

Repeat speaking with the owner; now claims driver#3 was stuck in traffic & that is why he was late. Back & forth on the forth, owner back pedals saying the bus had broken down.

Amongst this driver#2 messaged saying they only had one minibus available; yet the owner declared they had 8 which quickly changed to 7 when we pushed him on this.

More back & forth chasing for a live location of driver#3 as we no longer trusted the company as too many people were telling us different information, we got it & driver#3 was further then we were told. Not going to arrive before 4.30pm (another hour late)

We asked the owner for compensation for bad planning & constant lies on the phones about the varying reasons why we did not have our bus at the time we booked with them months prior. He answered if we asked for a refund he would cancel the journey & leave us stranded & we would have to find our own way home from a field hours away from where we live or know people to help.

With no other option of return we had to wait. Driver#3 arrived & shockingly again admitted to all passengers he was never booked for a job nor does he work for the company and was only helping out a friend.

Flagged this to the owner again & we were met with false allegations that on our outward journey we were late for the driver pickups (but we were an hour early at the drivers request), blatant plot to shift the blame.

More conversations with the owner, he answered honestly (finally) they never had an available bus for the return journey & had to book through a 2nd company. His transport manager never made the booking & owner tried to guilt us by saying he was going to fire that manager.

A constant barrage of deceit pushing back that we were in the wrong but to summarise

- They took our money upfront in full
- we obliged in good faith only to be met with the company never had a vehicle available for return
- They confirmed without proper planning
- Lied about vehicle breakdown
- Lied about traffic
- Tried to blackmail us by insisting if we requested a refund they would cancel the journey & leave us stranded
- stated that if we wrote anything bad about the company they would report us to trustpilot & every other bad review that comes their way because it is lies.

It is sad they will try to discredit our reviews but I have texts & voice notes as proofs from all drivers of the appalling mishandling & lies. The stress this company caused us is unacceptable.

We simply asked to be correctly compensated & money returned for the terrible service, lies, deceit & moral indecency we endured. Only offer was to cancel our journey or “discount the next trip”… no one in their right mind would agree to if you had to live through this ordeal.

My advice to all travellers is to stay well away - also the owner told me to relax in a very unnecessary condescending way on the phone. Never acceptable

My friend booked these guys for us for London to Glastonbury and back.
They wanted money up front, which is always a bit weird. Nevertheless, pick-up and drop off to the festival was fine.
On the Monday, ready to come home, we were left stranded. They had forgotten us and not sent a driver. They did eventually send a driver 4.5 hours late.
No refund or even a proper apology as of yet, if anything they are currently trying to gaslight us, would not recommend.

My friend booked a minibus to take us to Glastonbury and bring us back. The trip to the festival was perfect but the return was a disaster. The company forgot to send a vehicle to collect us, which meant we had to wait 4.5 hours in the rain. The manager of the company told numerous lies about why we did not get picked up on time; broken down, stuck in traffic, stuck on another job. Once the driver got to us, we asked what the delay was and he advised that he does not work for the company and that the company booked him externally and they did not advise him about the job until 11.30am, 30 minutes before our pickup was due. After asking for a partial refund due to the delay, the companies manager got angry, refused and advised that if we ask for compensation, they will not send someone to collect us and we can make our own way home. AVOID!

My friend booked this booked minibus to drop off and pick up from gladtonbury. Asked for all the cash up front, dropped off okay but service for pick up was awful. They forgot to send a driver, only ended up sending someone 4.5 hours later than asked and blackmailed us when we asked for a refund so we could find an alternative way home and so were forced to wait in a field in the rain. Do not recommend!!!