Brixzo Reviews 43

Bought a “Lego” Demogorgon for my son. Was nothing like the picture on their website or even like the image on the instructions enclosed. Also took ages to arrive and box was unprotected and squashed. Total scam.

Total bait and switch, the models are nothing like the ones they advertised. Beware!
Very low quality

After a 4 week delay, the Maine Coon cat model I received was NOTHING like the image advertised on their website. The quality was extremely poor. I complained and was told that ‘it clearly states that products may differ from the image’. This company is run by con artists with clever marketing and awful products.

They send a product that simply did not in any way match the item advertised. Facebook did nothing even after me reporting the scam. They offered me a 10% refund to which I told them where to put it.. Do no order from this company they are awful and couldn't spell customer service let alone show some.
..

UPDATE - Still no refund a week on from when they were issuing it. Brixzo haven’t responded to Paypal and seeing the reviews on here it seems to be a complete scam. BE AWARE!

Made a purchase and emailed to cancel a day later. Was questioned WHY we wanted to cancel and then received automated emails. Opened a Paypal dispute and now they are saying…..
“We apologize for the unpleasant experience. Because our colleagues were unable to process orders over the weekend, we planned to process the refund on Monday. However, we found that you had submitted a case, so processing was temporarily suspended. have a nice day”
So have escalated the Paypal case for further action. Extremely poor customer service on such a simple thing to do - BE AWARE!

Scam. Never received product. Contacted them 3 weeks after never seeing the tracking update from leaving china. Respond to me with a new tracking id and link. Link took me to a scam website saying I had a circus on my computer. Was using my phone so

Didn't arrive. Still awaiting refund after months..

I ordered 4 cat models then i saw the reviews. Asked for a refund. First they said it had shipped, then there was a 2 to 3 week delay. Asked zgain for refund. This was by e mail. Then i sent a refund request through pay pal too. Kept fobbing me off, they were going to refund price of 1 of the cats, then they were going to knock 7% off. I kept badgering them and finally I'm getting refunded the whole lot. Never again, I'll stick to lego

Only part my order turned up customer service shocking and completely not representative of what I ordered. Lots of missing parts, poor build quality, not visually or dimensionally the same kit I ordered. Avoid at all cost now have to raise claim through credit card company to get money back as no coms from supplier.

I ordered a Brixzo Maine Coon cat on 17th Jan.
On 24th Jan I got notification that the item has shipped.
When you click on the tracking link in the email it shows the info was received on 17th Jan (same day I ordered the item)
Status showing 'Your package is waiting to be picked up by the carrier'. So why hasn't tracking moved on ?

Once it gets to the UK this is a Yodel package - their tracking shows 'we're expecting your package'

When I ordered this it said delivery 7-30 business days after dispatch- I hope the shipping status will actually change soon so at least I know it's on the way.

The cat arrived. I assembled it over the weekend and it is NOTHING like the cat which was advertised. Picture they use on their site is FAR superior to what is supplied.

They have now said
"Dear customer

So sorry for the inconvenience caused. After checking, it turns out that there was no mistake in the delivery of your purchase. It is clearly stated on the website that there may be a difference between the received goods and the pictures.
If you have any questions, please feel free to contact us. We will do our best to assist you.To express our apologies, we are offering you a 5% compensation
best regards"

I have reported to Advertising Standards Agency, Facebook, paypal. Don't buy from Brixzo.

They claimed I failed to enter an email address but that was not an option I could see. When I contacted them in early January they said that all was fine but three weeks later and I still have yet to receive the item or any notification. Facebook is now sending emails to customers asking them if they have received the item and whether users think it is a scam. Beware and avoid. I would still like the Smoky the Bear that I ordered by suspect I will need to contact my bank to get my money back,

The images of the products they claim to sell are AI generated and not the products, this is a scam.

Three months and still waiting for my Highland Cow LEGO-like kit that I bought for Christmas. The company requested a significant amount of my personal information to provide me with the tracking details. SUSPICIOUS!! I wish I had read the poor reviews before ordering. This is coming from Wuhan, China. The only thing I can see is that it is waiting for pick up from the shipping company. AVOID buying from Brixzo!

Poor quality, presentation. Brought as presents , damaged box no picture or writing on box saying what it is, not worth £50plus. Product is poor, customer service is poor.

The set came and was extremely hard to assemble, while trying to make it it’s clear the set has no structural integrity and looks absolutely nothing like the photos. Looking back on the photos of the different products they have it’s obvious AI has been used to create the images.

SCAM. DO NOT PURCHASE.

Oh how I wish I’d have thought to check here before purchasing. Hopefully I can save someone else the misfortune of falling for this scam like I did.

The advertisements are just AI products and the actual products look nothing like the advertisements, not even close.

When I emailed, they had the nerve to tell me it was because I’d built it wrong - stating they’d ‘send me pictures of ones they’d built’ that never came (shocker). I mean, yes.. the instructions were awful but to blame me is honestly gross.

After having to make it clear I wanted a refund multiple times they said I could either have a 10% refund or a full refund if I sent the crap back at my own expense - which would have cost a fortune, as they were more than likely counting on. I’ve waited for that insult of a refund to clear before posting this but hopefully my voice, added to the countless others here, can stop someone wasting their money.

Do NOT buy from here!!!! The items are not as described and they refuse refunds.

I ordered a Ragdoll cat as a present, when it arrived the box was so badly damaged it wasn't suitable to gift. I complained to the company who offered me a 5% refund, which I thought was derisory but accepted. It never materialised. Don't bother!

Scam business (which operates from several sketchy sites) using AI images to promote products which don't actually exist. They'll take your money and disappear.

[In response to their reply to this 1-star review] - "AI is only used to refine product photos" - you are advertising products which do NOT look like the AI generated images used in your shop, which is absolute misrepresentation.

Misrepresenting a product using AI is illegal in many jurisdictions globally, as existing consumer protection, advertising, and tort laws generally apply to AI-generated content. Major regulatory bodies in the US, EU, and China are aggressively penalizing the use of AI to deceive, mislead, or commit fraud, which is what you're doing.
Depending on whichever country you're drop-shipping from:
United States (FTC): The Federal Trade Commission (FTC) has declared that there is no "AI exemption" from consumer protection laws. The FTC’s Operation AI Comply initiative targets companies using AI to generate false, misleading, or unsubstantiated claims. As of October 2024, a new rule specifically bans AI-generated sales media.
European Union (AI Act): The EU AI Act, which began phased enforcement in 2024, mandates that AI-generated content—particularly deepfakes and images generated to sell a product—must be clearly labeled as artificial to prevent consumer confusion (which you haven't done anywhere in your adverts or shop). Violations can lead to severe fines of up to 7% of a company’s global annual turnover.
China: China has implemented comprehensive, strict regulations requiring that any AI-generated media be labeled (again, which you've failed to do), and it specifically bans the use of AI to publish false information.
UK & Other Regions: Similar to the US, the UK relies on established law, such as the Consumer Protection from Unfair Trading Regulations and the Advertising Standards Authority (ASA) rules, to combat misleading AI ads. The Online Safety Act also regulates AI-generated content that is illegal or harmful - which potentially your products are.

The images of the products they sell aren't real, they're just AI. Who knows what they send you instead, but the actual pictures are of impossible models that couldn't exist. Don't buy these scammy things