Broadway Auto Transport Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, communicative, and exceptionally helpful throughout the entire vehicle transport process from start to finish. Consumers note that vehicles are delivered safely on time, and the overall service remains smooth and reliable. Some reviewers were not happy with unexpected price increases, extra fees, and sudden requests for more money right before pickup. People also mentioned frustrating experiences regarding service issues and communication breakdowns about final costs. A few individuals felt that these sudden adjustments created unnecessary stress and financial complications during their move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional communication, professionalism, and... See more

Service

People report positive experiences with service, highlighting consistent communication and well-organized... See more

Delivery service

Consumers find delivery service to be extremely positive, with everything going smoothly from the first call... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely contrasting experiences. Many customers... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more

Company replied

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy... See more

Company replied

Rated 5 out of 5 stars

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan.... See more

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surpris... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(152)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Service

Luis Black has some of the best customer service I’ve received in a while. I can’t thank him enough for helping me find a driver to transport my vehicle in a timely matter. When there was a setback from a driver, he even went in on his day off to resolve the issue. I’d recommend him and Broadway Auto Transport anytime!!!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

As a transporter

As a transporter, It was a pleasure working with Kevin Smith who was always available to answer my queries and concerns in a professional manner. I look forward to future ventures with him.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

All went well

All went well other than a truck break down caused a slight delay Kevin Smith kept me informed throughout the process

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Entered into a contract on 2/26/24 for my car to be shipped from FL to MD for $600. Car was to be shipped on 3/19/24. I texted regularly to confirm pick-up time and was told by text on 3/15/24 that "it's set." Received a call on 3/18/24 advising that they couldn't ship unless I paid an extra $400. Reason was not given. I agreed because I needed the car shipped.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Honest and Reliable

This was the 1st time I had ever used a car transport service and after reading horror stories I was very hesitant to go with small unknown brokers. I received a bunch of text and email quotes from many companies just to lure me in with low prices and not able to guarantee a driver. George from Broadway was one of the many, but George's willingness to follow up and constantly try to ensure my satisfaction and boost my confidence in their service finally convinced me to go with them. George provided and held true to the initial quote he provided. One has to do their due diligence by asking all the right questions and researching on their own, but from my overall experience, George at Broadway did an excellent job of gaining my trust and confidence in using their service. George helped me find a good reliable and responsive company and driver who transported my brand-new luxury sports car from a dealer in Texas to NC promptly. Thank you George.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Bad Experience , horrible Customer Service

This company is horrible, we had a terrible experience with Mr. Dustin Gray while trying to ship our vehicle from Indianapolis to Texas.. They write me at a quote for $650.00 while other companies were quoting us well above, then they tell us they have plenty of drivers, and that we are good to go with our shipping date. We paid $156.00 for a deposit. My sister in law took a day of work to stay at home in order to ship the vehicle and on the pick up day no one shows. My husband called Dustin back and he told us that he was trying to find drivers because the quote was too low, but they were the one that quoted us .. They : “Broadway Auto Transport" Dustin was unprofessional and never call back instead of he sent someone else to call my husband to inform us that he found a driver but we needed to pay $1,000 to ship our vehicle. The guy on the phone was yelling at us like we were the ones who made the mistake.. my husband then requested a refund and we decided to find another company.. We ended up paying $1,000, but at least we didn’t pay the money to Broadway Auto Transport..

The refund took almost a month , we requested the refund back in February and finally Justin sent us an email yesterday (15 March) to inform us that the refund was sent.
So I caution everyone trying to ship a vehicle. Don't use this company, they will quote you low to get the contract and then they will ask you to pay more… Be careful..

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Alex’s prompt communication and patient guidance were fantastic. His strong efforts in securing the best price showcased a level of professionalism that made the entire experience extremely easy. Highly recommend for a seamless transporting process. 10/10 would recommend.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good company to work with


Exceptional service, transparent transactions, and prompt assistance from David Johnson. They appreciate the respect for drivers' time and effort. Highly recommended for seamless freight solutions. Thank you for the excellent service. Look forward to future collaborations

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

great experience doing business

As a carrier company, working closely with Adam at Broadway AutoTransport has been an outstanding experience. Adam's unwavering dedication, professionalism, and commitment to excellence consistently elevate every project. What distinguishes him is not just his expertise but also the personal touch he brings to our collaborations

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great

After getting tons of quotes from different transporter brokers, Luis stood out as very thorough and honest and I am truly glad that I decided to work with him. I believe the pricing was very fair and he worked very hard for me for days to find the best driver to transport my vehicle. and the drive he assigned for me did really great job by providing with the pictures of the car when picked up and delivered.

Call them and just ask for Luis.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

I received a wonderful service from…

I received a wonderful service from Robert at Broadway Auto Transport and I was amazed and highly satisfied with the delivery driver’s conduct and timely delivery service. Robert did a great job ensuring that the transporter was on time and monitored until my vehicle was finally delivered to me.
I recommend you speak with Robert to handle your auto transportation needs.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

WOLVES in Sheep's clothing

This company is deceitful. I wish I could post screenshots of my written exchange with the company to display just how insanely horrible the process has been with them. They write me at a rate of $3375 to transport 2 trucks & 3 atvs, a week in advance. They tell me they have plenty of drivers, "no problem" for my shipment date. My husband flew out to Idaho so that ge could be there for pick up. My shipping date (today) dec 18th, they are telling me how great a deal they have for me at $4500, to book a driver. WHAT??? I shipped 4 full sized (2 SUVs and 2 midsized) automobiles 3-4 weeks prior for $4400. Why on earth would I ever ship ATVs at the same rate. They ship for $300-$600 bucks.

When I told them to delete my order, they threatened me with a $200 cancelation fee, because "you signed a contract" I explained, contracts become void when the company doesn't honor their end. So I caution everyone shipping. Don't use this company nor any company asking for a reservation fee prior to pick up of your automobiles.

December 17, 2023
Unprompted review

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