Full fibre connection is great, speed, ping, jitter, loss, all great, very reasonable price. Only issue is communication with provider, emails to support and customer services are rarely answered or r... See more
Company replied
Broadway Broadband
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been with broadway for over 5 years and in the last year the service has been deteriorating rapidly; we have to reboot the router often, and frequently experience short periods of no service.... See more
The whole process was very easy AND quick! Even the initial blip (dodgy router) was replaced next day! No issues with installation, after care and the speed and quality of Internet is exceptional! Br... See more
Company replied
Great customer service from truly empathetic staff. Everything went to schedule for installation timetable and now we get 100Mb internet and a digital phone for a great price. So pleased to kick BT in... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Broadway Broadband
Written by the company
At Broadway we believe that everyone should have access to fast, reliable and affordable broadband, wherever they live. That’s why we go the extra mile to get (and keep) our communities connected, bringing digital freedom to those who need it most.
In fact, Broadway have been delivering ultrafast fibre broadband in rural areas of Scotland and Wales since 2016, so we know what we’re doing and we have all the accreditations and certifications needed to deliver. So, if you’re looking for a faster and more reliable internet connection why not contact us to see when we’ll be connecting in your area, today?
Check Availability
Contact Us
Packages
Pricing
FAQ's
About Free Installation
Locations
Contact info
Tempest Building, Tithebarn Street, L2 2DT, Liverpool, United Kingdom
- 01633 358 010
- help@broadwaybroadband.co.uk
- broadwaybroadband.co.uk
Brilliant Service and quick!
The whole process was very easy AND quick! Even the initial blip (dodgy router) was replaced next day! No issues with installation, after care and the speed and quality of Internet is exceptional! Brilliant service!
The only negative was BT sending out their final bill, a reluctant delay - I suspect?.
April 12, 2023
Reply from Broadway Broadband
Thanks for the very kind feedback Michael, we really appreciate it!
Great price for a great service.
There was a bit of time getting the service up and running. But once it was it's been faultless and running at the speed promised. Great deal and great service.
April 12, 2023
Reply from Broadway Broadband
Super news David, sorry it took a while to get to you, but we're on it!
Brilliant service very pleased
February 10, 2023
Reply from Broadway Broadband
Great stuff, thanks for sharing Gillian!
Reply from Broadway Broadband
Thanks Stewart! We've also let Rio and Cam know too :)
Excellent service communication and…
Excellent service communication and installation of our new fibre optic broadband. All staff were professional and efficient.
The speed and reliability is excellent and I'm very pleased with Broadway.
Well Done
April 12, 2023
Reply from Broadway Broadband
Jeff, a big thank you from us! We're super proud to hear everything is great and your pleased, thanks for taking the time to leave us feedback.
Friendly staff and quick response to my…
Friendly staff and quick response to my request for provision and any problems quickly dealt with.
I only have one comment,customers homes should be surveyed and installation within the home agreed,given the amount contractors paid for installation that there is room for a few more meters of white cable.
April 2, 2023
Reply from Broadway Broadband
Thanks a lot Derek, really appreciate it! We've also noted your feedback about the installation and will feed this to our delivery managers.
Fab full fibre connection
Full fibre connection is great, speed, ping, jitter, loss, all great, very reasonable price. Only issue is communication with provider, emails to support and customer services are rarely answered or really late, hardly any updates on issues. Issues have been solved though. Fab overall.
April 12, 2023
Reply from Broadway Broadband
Thanks a lot for leaving us your feedback, it's really important. We've noted your comments about a delayed response when you needed support and have made the team aware so they can investigate and take any action required. Thanks!
We’ve had no broadband or tv for 3 days…
We’ve had no broadband or tv for 3 days and you can’t get through to anyone in tech support to find out what’s going on. They are unreliable and the service is poor.
March 15, 2023
Unprompted review
Reply from Broadway Broadband
Hi Debbie, We're svery sorry to hear about this. We've asked for some more information we so can identify you and look into this and help you get back online and understand what issues your having reaching our team today.
# Update #
Thanks Debbie, we located your account and I see that following a fault in the area, this was resolved on 16th March and you where contacted to confirm everything was working normally again. During the fault the in the area we seen a larger than usual number of calls to our support team which lead to you having some trouble getting through at the time. We're expanded the team so we'll be able to handle more calls, more quickly. We're sorry we let you down on this occasion but assured we've listened and are taking action.
I’m zooming at the speed of light
I’m zooming at the speed of light! I can now watch Netflix, finallllyyy! Total zen has arrived at home, the family are obsessed and my son is just over the moon he can play games with his friends! Modern life has arrived, thank you Broadway!
November 4, 2022
Oh my, just amazing!
Oh my, just amazing! We've waited some time for this to arrive by it's just superb. The team were friendly and helphul getting us installed, and we've had lots of communucation form the folks getting our account setup and keep us up to date. Thank you so much!
November 15, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.