bro! clothing Reviews 62

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I ordered a hoody as part of a Christmas gift. I ordered the wrong size initially. When the hoody came it was excellent, the quality, and warmth was fabulous. I returned for an exchange, with Royal Ma... See more

Rated 5 out of 5 stars

I love the garms from Bro! I’ve been a repeat customer over the years because I’m a big fan of their unique designs, casual cosy fit of the hoodies and beanies, and their use of sustainable material... See more

Company replied

Rated 5 out of 5 stars

Not going to lie, I was dubious- 6ft2 and a little chonky, usually it’s difficult to find a hoody thats oversized and comfortable enough to chill in. But… Since it arrived i’ve pretty much worn it... See more

Rated 5 out of 5 stars

Love my Chill n'Shred hoodie, perfect for the cold winter days or cooler spring evenings! The built in neckwarmer has been an absolute game-change for me. Festival Camping - yes! it's basica... See more

Company replied

Company details

  1. e-Commerce Service

Written by the company

Founded on the core principals of having fun & riding with your buddies, bro! clothing offers a unique selection of soft goods for all your action sports needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 5 out of 5 stars

Excellent 20/10

I ordered a hoody as part of a Christmas gift. I ordered the wrong size initially. When the hoody came it was excellent, the quality, and warmth was fabulous. I returned for an exchange, with Royal Mail to pick up from my house. Unfortunately, I selected an incorrect postcode and the parcel was delivered to a neighbouring business. I reached out to Royal Mail who were really unhelpful. However, when I contacted Bro customer services, Nick had put me at ease and advised that if it's went to a neighbouring business it should show up. He communicated clearly and often and didn't make me feel like an idiot for selecting the wrong postcode. He definitely went out of his way to keep me updated and now an exchange is on the way, as my parcel turned up. Given the quality of the product, and the overall customer service. I would definitely recommend ordering from bro clothing. I will be ordering again myself . Thanks to Nick for sorting !

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery….Ultimate vibes

Fast delivery….Ultimate vibes. Quality of the blue tie die boonie is insane- sooo happy with my purchase, ready to hit the sun in a few weeks time. A credit to bro! Clothing. Will be returning soon for sure!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

What a great buying experience

What a great buying experience.

I had problems with ordering a new hoodie and Mats was awesome throughout the whole process. When I did manage to order I had ordered the wrong size.

Nothing was too much trouble for Mats a Bro! I arranged to send it straight back for a replacement size.

When I received the hoodie I was really pleased, the quality is fantastic and I cannot wait to get to the mountain in it.

Do not hesitate to buy from these guys

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing retailer

Amazing retailer. Nothing is too much for them and are going to make 2 boys so happy that they can like their dad.
The hoodies are so comfy and warm. Waiting patiently for the next wave of mens long sleeve tops as my husband loves these and more kids clothing too.
The hoodies were fab in Finland too as well as on the indoor slopes. Please make snowboard bibs

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Company is one of the best

Have bought from Bro Clothing several times. Love their stuff!! I am always so shocked at how accommodating the staff are there and nothing is ever too much trouble. Would 100% recommend and their hoodies are such beautiful quality.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Rad…

Awesome brand with fantastic customer service. I have a few of their hoodies and the quality is fantastic

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Stylish, accessible and comfortable

I really like the jumper designs as a disabled women who recently started my sit ski journey in march this year it has been hard for me to find gear that’s comfortable and doesn’t rise up when I get in the ski the extra length on the jumpers and the positions of the pockets are really nice and accessible which despite this probably not being the aim has been so nice to experience ☺️ it’s great to be able to wear fun designs without having to spend extra money on gear that’s designed for the disabled community and often doesn’t come with much choice ☺️

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service has been amazing.

Customer service has been amazing.
Ordering and returning goods was made super easy with great contact and support from the Bro Team.
Quality of the hoodie is awesome. Very well thought out and comfy.
Keep it up guys well done! 🤙🏼

October 17, 2024
Unprompted review
bro! clothing logo

Reply from bro! clothing

Hey Chris,

Thanks so much for the kind words. Really happy to hear that the team were able to sort out your return smoothly and that you're happy with the hoodie!

Have a great winter and thanks again for shopping with us.

Nick

Rated 5 out of 5 stars

Bro! rocks

I love the garms from Bro!
I’ve been a repeat customer over the years because I’m a big fan of their unique designs, casual cosy fit of the hoodies and beanies, and their use of sustainable materials in both the clothes and the packaging is a juicy cherry on top.
Having seen their stand at various events I’ve been at over the years, I can vouch that Nick and his team are suuuper friendly and their customer service is excellent. Can’t wait to see what they bring out next!

October 23, 2024
Unprompted review
bro! clothing logo

Reply from bro! clothing

Hey Sam,

Thanks so much for the kind words and continued support! We really appreciate it.

Have a great winter and hopefully catch you at another event soon.

Thanks again,

Nick

Rated 5 out of 5 stars

Excellent product and customer service

I bought a really good waxed boonie hat which looks awesome and is well made. During my transaction I made a mistake and contacted Bro! Customer services and Nick saved the day, thanks for your help and assistance it is much appreciated.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

European Championships.

Just returned home from the European Wakeboard championshipsbin Sandwich Kent.Bought a bro floppy hat.Pleased as punch.Exactly what I have been looking for.Lightweight,great quality and the gentleman selling the product was spot on.Really really pleased.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Mushroom Mitts are EPIC!

Bought the Mushroom Mitts and got sooooooo many compliments last week! Super comfy and waterproof absolutely awesome product THANKS FOR MAKING THESE BRO!!! 5 stars all round!

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent clothing

Excellent clothing! Definitely the warmest hoodies I've ever owned. Not to mention the outstanding customer service and professionalism of the bro! team. I will definitely be buying from here again.

February 28, 2024
Unprompted review
bro! clothing logo

Reply from bro! clothing

Hey Asad,

Thanks so much for your kind words! We're really happy to hear that you're loving your hoodies and that our team were able to help you out.

Thanks again for shopping!

Rated 5 out of 5 stars

My favorite hoodies for winter

My favorite hoodies for winter! Super cozy, love all the pockets and a nice long fit 🫶

January 16, 2024
Unprompted review
bro! clothing logo

Reply from bro! clothing

Thanks for the kind words, James. We're really happy to hear that you're enjoying your hoodies!

Rated 1 out of 5 stars

Should refund shipping costs without having to be asked

The company is good to deal with regarding returns, however they don't refund the shipping costs (which they are required to do by UK law) unless you specifically ask for them - not good enough.

Edit - Bro! have replied and said that they've checked their records and I received a full refund; what they should have said is that they've checked their records and I have NOW received a full refund after requesting that the shipping cost be refunded. Disingenuous of them 😕

January 16, 2024
Unprompted review
bro! clothing logo

Reply from bro! clothing

Hi Ms J Lawson,

Thank you for your feedback. Looking at this case, it appears that your order has been fully refunded to you, including the shipping costs, within 24 hours of receiving your returned item at our fulfilment centre.

Best regards,

*Edit*

According to UK Consumer Contracts Regulations, when it comes to online purchases, the customer has 14 days from item receipt to cancel the purchase contract and receive a refund for the item and the standard shipping charge.

Your order was delivered to you on 15.12.23, while the return was received back at our fulfilment centre on 15.01.24 - 30 days after the order was delivered to you.

Our customer service team issued your item refund on 16.01.24 at 10:28 am in accordance with our extended returns policy.

Having spoken with our customer service team about why the shipping refund was not issued immediately, it appears that they were searching for further communications stating that you wanted to cancel the order / return for refund within the legal 14-day window.

During that time, you sent a further email (11:18 am) requesting a shipping refund and citing UK law.

Once our team had reviewed the full situation and located your email from 28th Dec stating that you wanted to return the item (please note: there is no explicit mention of order cancellation or explicit refund request within this email - although it is implied), your shipping charges were refunded at 11:25am, less than an hour after the original item refund was issued.

Legally speaking, we have a 14-day window to issue refunds and review individual cases from the date that they are received back at our fulfilment centre.

We do not feel that a one-star review is justified in this case, since the order has been refunded in full including shipping charges within 24 hours of receipt, but we do agree that our communication about the process could certainly have been better.

We have taken your feedback onboard, discussed the matter with our customer service team extensively and updated our shipping & returns policy to add further clarity to our returns policy - https://www.brocerystore.com/pages/returns-policy

Rated 5 out of 5 stars

Suberb Service

My wife got me a hoodie (Chill 'n Shred edition) from Bro! Clothing for Christmas. The first one that arrived was too small, then I exchanged for a different size and colour (as the first had sold out). The fit was superb but I didn't like the colour in person. Finally exchanged for my initially desired colour and I am now very happy with my hoodie.

The customer services communication was superb from start to finish. Replies were always quick and helpful, and the entire process couldn't have been much easier.

I'll definitely be returning for a slightly more lightweight hoodie, once the weather begins to warm up.

January 8, 2024
Unprompted review
bro! clothing logo

Reply from bro! clothing

Hey Nate, Thanks for the kind words! We're super happy to hear that our customer service team were able to help you out here and that you're stoked on the hoodie.

Rated 5 out of 5 stars

You can't beat a Bro! Hoodie!

Amazing products that are great quality and built to last. The only place I go to for my tees and hoodies now! Both the Park Edition and Chill 'n' Shred hoodies are a great length and super warm.

The team are super helpful with a special shout out to Mats and Nick who have been great with exchanges when I ordered the wrong size fleece. They also went above and beyond when I lost my Spruce Chill 'n' Shred hoodie and there were no more in the UK they sourced one from their European store and got it over to me super quick!

Great company that I cannot recommend highly enough!

October 5, 2023
Unprompted review
bro! clothing logo

Reply from bro! clothing

Hey Barnaby, Thanks for the kind words! We're really happy to hear that you're loving your hoodies.

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