Canada Brokerlink Reviews 287

Not sure why there are bad reviews. Getting insurance was effortless and so fast. They will work with you and you budget. $300 cheaper then any other quote

Poor Management.

My husband and I have been Intact's customers through Brokerlink for the past 3 decades for all our belongings. Over years, we have dealt with several agents good or bad. Yesterday, I came across with one of your best agents called Sandra Akudugu to assist me to understand a quote in one of our policies. A couple of other agents before Sandra were unable to do so.
I find Sandra a very professional, patient and kind person. She went out of her way to explain everything and solved all the misunderstandings I had regarding this policy. My husband and I would like to express our gratitude for what she did.
She is a good asset for Brokerlink and we wish her the best in her career.
Thank you.
Margarita Okhovati

On call wait for 30 minutes then the operator will transfer you to an agent for another 30 minutes and more.

auto renewal of insurance went from $900 a year to $3500. Both brokerlink and Intact didn't give a clear reason for why so I've decided to cancel both and encourage everyone around to never use them again.

We were impressed with Brokerlink's use of current banking technology. We received an invoice and it included a link to pay it by etransfer. Upon clicking it, we received an email with a request for the etransfer. No set up was required by us. Very fast & efficient. Thanks to our insurance advisor, Karla Jones!

I use Brokerlink for both my car and house insurance and I have had an awesome experience.

For both services, I have contacted Blessing Popoola, who has consistently proven to be a seasoned professional.

She is very courteous, prompt in her service, and knowledgeable about the different company products, packages and their benefits.

Blessing easily assesses the knowledgebase of her customers and with that, politely explains technical issues to their level and understanding.

I am sure she is an asset to Brokerlink.

I will continue to recommend her to people.

Sandeep was so efficient, fast and flexible. But he was also very kind. I was doing a last minute move due to a sad separation and when I emailed him he got back to me in minutes. Because I’m a nurse and work crazy hours he worked around my free time and he was fast, he did most of the work before he called me to confirm. He also got me a very good deal. Highly recommend this talented man.

Don’t do it to yourself!! They are really too lazy to deal with you. Instead of reaching out by phone or email, they sent a registered letter which I had no access to because I work away. I tried to email my broker, but she replied that she was promoted and so I needed to contact someone else. The last time I called a broker, it took me 1 hour and 20 minutes to get through and the broker was unqualified and too inexperienced to be of any help.
Do yourself a favour…. Don’t use these guys ever. The service has gone down through the floor in the past few years.. shameful really

Do not deal with this company

They do not do there job and if there is a problem it will cost you money.
I gave them 1570 dollars and because of Brokerlinks fault i was charges like 400 dollars when my policy was cancelled.And remember it was cancelled because brokerlink messed up not me.

It is extremely irritating that when I call the local office, I immediately get shunted to a national answering service. The directory of which, is not updated and doesn't have the local people listed in it. There's no reason why I should be redirected to a national answering service when the local office could simply answer their own calls. I ALWAYS end up having to drive to the damn office for every stupid little thing simply because I can't reach anyone at the office by phone. At least let the damn phone ring at the local office 5x before going to the national answering service. The office itself is almost always helpful, but I just hate that I have to physically drive there every time...

Make you wait on hold for hrs then finally answer. Then when their system drops the call 1/2 way through the job, they don't call back. Have to call them, wait on hold for hrs and get a different representative and start the whole job over. Many of the representatives have thick accents and are hard to understand.

I did not authorized for taking payment out from my bank account on the form they sent that was the updated one as they claimed.

this is the reply from broker link

Thank you for the details surrounding your concerns.
The original payment authorization form that you signed was the agreement for payments to be withdrawn from your account. This does not change due to a second form being sent.
It doesn't change or negate the original form being signed and authorizing payments to be withdrawn from your account to pay for the premium agreed upon.
I now see that your policy has been cancelled, which I assume is because you found a better rate elsewhere.
As you know, your policy was a 12-month contract so any mid-term cancellation is subject to a cancellation charge.
You are still responsible for paying for the time on risk as well.
Hoping this answers your questions.
Thank you.
AB
Regional Manager - Sales - Western Region I BrokerLink
T: 519-969-5910 ext. 87814| F: 519-969-5947
@brokerlink
Brokerlink Inc. | 2570 Dougall Avenue, Windsor, ON. N8X 116

Darlene Hughes is amazing, quick to get back to you and is always able to keep us organized and with the best prices.

Absolutely unprofessional and disgusting behavior from their reps. Extremely pushy, rude and downright threatening responses. Made me extremely uncomfortable to the point that i decided not to go with them. Was met with a bombardment of phone calls and emails to the point that they had to be blocked. Get some better employees.

I had such a great experience with Dipak! He was effective and very knowledgeable about the policy. He was a pleasure speaking with and successfully accomplished all my concerns over the phone! Thank you so much for everything!

Worst customer service. Even no one is there to assist you. Peace insurance company. Please never ever get any offer. It’s over a month , no one literally no one bothers to contact you regarding hail damage. Please pay a bit more and stay away from these mafia.

It’s crazy Bokerlink is impossible to deal with. I do not trust them anymore, BUYER BEWARE

I've been dealing with the same broker link agent for well over 10 years. Michel Poirier, he's always on top of things, super quick replies anytime I need him and is always finding me the best deals! Highly recommend

Shawn is totally amazing. He's extremely patient and helped me get full coverage car insurance for a very affordable price. Thank-you so much <3