BrokerSense Reviews 6

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. CRM Provider
  2. Business to Business Service

Information provided by various external sources

On demand affordability checks and product sourcing for mortgage brokers


Contact info

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been using Broker Sense for…

We have been using Broker Sense for several months now and have to say it’s a real time-saver. Often as a Broker you have a good idea which provider will lend the most from gut instinct but going into each Lenders website to run the calculations to evidence that can be so laborious - Broker Sense dramatically reduces that wasted time.

It’s great to use in front of a client too to illustrate in an extremely visual way the major differences in maximum borrowing capacity from Lender to Lender.

April 4, 2019
Unprompted review
BrokerSense logo

Reply from BrokerSense

Thanks for the review Malcolm. glad it's proving useful!

Rated 4 out of 5 stars

Great system and a very useful tool but…

Great system and a very useful tool but still looks to be some teething problems with several lenders' affordability calculators. Had a few results come back with incorrect information passed to the lenders for additional income meaning the figures were way off!

Other than that I can't complain with the usability and it has saved me quite a lot of time with numerous cases already

April 4, 2019
Unprompted review
BrokerSense logo

Reply from BrokerSense

Thanks for the review.
Could you drop us a quick email with the client names and some information on what additional income were incorrect?

We were aware of an issue with Nationwide and benefits income which has now been resolved.

Overall we know that nothing can replace a brokers knowledge, and so we aim to provide a quick overview that helps you zero in on the right lenders as quickly as possible. We do however want to ensure that the results are as accurate as possible and would always welcome feedback which we aim to resolve quickly.

Rated 5 out of 5 stars

Time saving affordability system for…

Time saving affordability system for brokers

Positive's - easy to use, time saving with some great features.

Negatives - A small number of lenders (including Nationwide) don't appear in the search and the clients age is no longer appearing to work on the data entry, instead, a default age of 30 years old is currently being used. Reporting the issues has not resulted in a response.

Shortly after writing this review Brokersense responded (see below). I have amended my rating from 4* 5* as this reflects the value of their software to my business.

April 4, 2019
Unprompted review
BrokerSense logo

Reply from BrokerSense

Hi Calvin

Thanks for the review, glad to hear its saving you time.
Sorry to hear you haven't had a response though. We do aim to respond to every email we get, but we must have missed this one.
We have fixed the issue with DOB, which was present for users on Internet Explorer and down to the limitations of that browser. DOB does not actually have a significant impact on results however. Nationwide should return results and does consistently in testing. Sometimes lender websites respond slowly, and if that happens, id recommend refreshing the results.

Regards
Stuart

Rated 5 out of 5 stars

A good first port of call

I find BrokerSense's affordability tool helpful for initial client meetings where there is no particular property in mind and the client(s) want a generalised idea of their borrowing potential.

The main potential downside from my perspective is getting the client(s) hopes up in case credit bureau data doesn't match the inputs given!

April 4, 2019
Unprompted review
BrokerSense logo

Reply from BrokerSense

Great review Evan! Credit agency data is always frustrating, another part of the industry in need of an overhaul we think!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look