BromoVolcano Reviews 79

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, highlighting drivers and guides who went above and beyond to ensure a smooth and enjoyable journey. People frequently commend the excellent organization of the tours, noting the punctuality, safety, and overall quality of the service, including comfortable accommodations and well-planned itineraries. Many consumers found the locations and holidays offered to be superb, exceeding their expectations. However, some customers also noted a lack of detailed information regarding the physical demands of certain activities, such as the distance and stairs involved in reaching destinations, which could be challenging for those unaccustomed to intense trekking. Additionally, a few people mentioned that some local guides had limited English proficiency, primarily focusing on taking photos rather than providing extensive explanations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Service

People report positive experiences with service, highlighting the excellent organization and reliability.... See more

Location

Consumers find the locations to be positive. Many reviewers praise the breathtaking landscapes, such as the... See more

Holidays

Reviewers mention positive feedback about holidays. Customers consistently report having a lovely and amazing... See more

Quality

Clients share positive opinions on quality, particularly regarding the hotels and accommodations. Reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

We had 4 days of pure adventure with Bromo Volcano, starting from Surabaya and arriving in Bali. Seeing the Madakaripura waterfall, hike at dawn at Bromo, blue flames and sunrise at Mount Ijen and f... See more

Rated 5 out of 5 stars

Absolutely perfect! Excellent advice, clear communication, and a fair quote during the preparation phase. Everything was arranged from the Netherlands by mail. Upon arrival in Surabaya, the pr... See more

Rated 5 out of 5 stars

We had a pretty good, Sympathic & gentle driver with Ridwan. He always took care of us, drove safe and was completely reliable. For Madakaripura Waterfall which we were not able to visit we g... See more

Rated 5 out of 5 stars

We did a 3-day, 2-night tour to Bromo and Ijen with our driver Ikmal, and the whole experience was fantastic! Ikmal was a great driver—always punctual, helpful, and full of useful tips along the way.... See more


Company details

  1. Travel Agency

Written by the company

BromoVolcano is a local travel agent in Indonesia. We help travellers create tailor-made tours in Mount Bromo, Ijen Crater, Tumpak Sewu Waterfall and other destinations around to suit travellers needs and desires.


Contact info

4.9

Excellent

TrustScore 5 out of 5

79 reviews

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Rated 5 out of 5 stars

💕💕💕💕

Thank you bromovolcano.com team for 2 wonderful tours. Anne perfectly organised everything and always provided quick support. All guides and drivers have been very kind and helpful, from being at the sites earlier then all the other tourists to selecting less crowded spots. We did a Prambanan/Borobudur tour and a tour from Surabaya to Mount Bromo including Madakaripura waterfall which was awesome. Thank you so much!

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great Time with BromoVolcano

We are absolute happy to find your company on Internet. We had a really great time at Java including Tumpak Sewu Waterfall, Mount Bromo and Mount Ijen. Chris was a careful driver and very nice.
All our guides did such a great job and we really enjoyed our trip through Java.
We can recommend this tour a 100%.

Thank you Anne and Bromo Volcano family!!

August 28, 2023
Unprompted review
Rated 5 out of 5 stars

The 4-day trip was awesome

The 4-day trip was awesome. The agency and Anne had every detail organized and we had to worry about nothing. Our guide Hari really took care of us, and made us feel comfy.

The tour itself can be a bit intense, and some trips are quite crowded as most spots are really popular. However, our guides put an effort on showing us the best places and avoid crowds so we only had to worry about enjoying our trip.

This tour is the perfect opportunity to visit beautiful places with no worries

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

It was really and awesome tour 4 days…

It was really and awesome tour 4 days crossing the best of Java Timur.
The organization was awesome and any detail was perfectly managed by the agency.
Many thanks to Anne, drivers and guides who helped me a lot to discover this wonderful place.
Terima kasih!!

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

A magical trip

We had a wonderful time in the tour.
Everybody super committed with us, always find the way to give us all the comfort and find the best solution.
The hotels...wonderful, such an incredible locations.
They make our trip magical.
We are very glad we find you on Internet.
Thank you so much for everything.
Thank you so much for all your effort, all your help.
You have an amazing team!
Thank you Anne & Bromo Volcano family.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience

We did the 3D Bromo & Ijen tour from Surabaya and drop off in Bali. Arranging the tour was very easy and Anne was very helpful with everything and responded very quick. Our driver Rio was super nice, very helpful and a careful driver. The local guides were also very nice, specially Tono with whom we did the visit to Kawa Ijen. I would recommend doing the waterfall on Day 1 rather than after Bromo, as the road trip from Bromo to Ijen is long. We chose to upgrade the hotels to the next category and they were fantastic, specially Ijen Resort and Villas - The Hidden Paradise. I would definitely recommend Bromo Volcano for your tour to the volcanos in East Java!

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing discovery

We were a group of 4 friends travelling west to east Java.

We booked a driver/guides to see Tumpak Sewu, Bromo and Kawa Ijen. Amazing people all of them which really helped us discover all sides of Java. Drop off in Bali was possible too.

Driver took the time to stop for local food, gifts, discoveries, ...

Thank you for everything !

September 24, 2022
Unprompted review
BromoVolcano logo

Reply from BromoVolcano

Dear Michiel & Friends, Thank you so much for your greatly appreciated feedback. BromoVolcano family is simply delighted that you had such a wonderful and smooth journey! Our team along with all providers are absolutely superb and we are extremely blessed to be working with all of them! Thanks again and best regards from Indonesia!

Rated 5 out of 5 stars

Amazing!!

Everything went very well! Our guide Felicia was lovely and we had a really great time. The Organisation was really amazing and there is nothing to complain about.

September 23, 2022
Unprompted review
BromoVolcano logo

Reply from BromoVolcano

Thank you so much for your greatly appreciated feedback. We are simply delighted that you had wonderful travel experience! Our team along with all providers are absolutely superb and we are extremely blessed to be working with all of them! Thanks again and best regards from Indonesia!

Rated 5 out of 5 stars

Unforgettable three days trip

Thank you so much for planning our amazing and flexible trip! Everything was perfectly arranged and we really enjoyed touring with our kind and professional driver Angga and the English guides. It was a very beautiful and educational experience. We visited the Kalibaru plantation, the Bromo volcano and the second large waterfalls of Indonesia! The hotels were also perfectly chosen. We would highly recommend choosing BromoVolcano while planning your trip!

September 18, 2022
Unprompted review
BromoVolcano logo

Reply from BromoVolcano

Dear Sam & Else, thank you so much for your feedback. It is heartwarming to know that your trip match your expectations! Our team along with all providers are absolutely superb and we are extremely blessed to be working with all of them! Your recommendation means the world to us. It is really help our small company to grow. Thanks again and best regards from Indonesia!

Rated 5 out of 5 stars

Amazing experience

I did this tour with my boyfriend. It was an amazing experience, the company thought about everything, fresh water, mosquitospray... they gave us 4 unforgettable days specially made for us. At first we went to malang, for a day, the 2nd day we went to tumpak sewu waterfalls, the the bromo and as last we went to ijen. Then there was a drop of in Bali. The 4day tour is worth the price for sure!
I can recommend this tour a 100%

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

We had an amazing day

We had an amazing day! It was truly beatiful! And both drivers did such a fantastic job! We’ll definitely recommend your services to friends and colleagues!

July 20, 2022
Unprompted review
BromoVolcano logo

Reply from BromoVolcano

Dear Caroline & Jan, thank you for choosing BromoVolcano for your holiday in Indonesia. We are delighted to hear that you enjoyed your travel experience with us. Our drivers are absolutely superb and we are extremely blessed to be working with them! Your recommendation means the world to us. It is really help our small company to grow. Thanks again and best regards from Indonesia!

Rated 5 out of 5 stars

IT WAS AN AMAZING TOUR!!!

IT WAS AN AMAZING TOUR!!!
Thank you very very much for organizing this trip for us that fast and flexible. We enjoyed it really much and are absolutely happy and satisfied. We would definitely recommend to all people who intend to do a trip like this.

Especially we would like to let you know that ALL guides have been incredibly nice, friendly and professional.
Rio (our driver during these 3 days) did take care of us like family the whole time. He is such a good guy and careful driver.
The guide at the waterfall (unfortunately we can't remember his name) was also very friendly and provided a lot of safety when walking to the waterfalls. After all he's an amazing paparazzi 😁
And last but not least: Ron (guide at Ijen) is a very good and kind guide and did an amazing job today. He always looked after us, took pictures, was so nice an friendly and speaks very well english to have good coversations.
Please do hire them again for your upcoming tours!
Also the hotels were just fine, espacially the Mi Casa at Ijen ☺️
At the end just 2 things more: THANK YOU VERY MUCH! And now enjoy our memories... All the best 🙏🏻 and kind regards - Isabelle & Jerome

July 19, 2022
Unprompted review
BromoVolcano logo

Reply from BromoVolcano

Dear Isabelle & Jerome, thank you so much for your valued and greatly appreciated feedback. We are delighted to hear that you enjoyed your travel experience to our beautiful country! Our team along with all providers are absolutely superb and we are extremely blessed to be working with all of them! Your recommendation means the world to us. It is really help our small company to grow. Thanks again and best regards from Indonesia!

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