BRONZE SNAKE Reviews 276

My experience with Pat in customer care was amazing - he attentively handled my query without hesitation which made for an excellent customer service experience. Thank you for you patience and understanding Pat! An absolute asset to the team, keep it up 😊.

Customer care team are brilliant. Thanks Pat for your help! :)

Had an issue with my order (not BS but the courier). BS were extremely helpful throughout the issue and offered support with constant communication. And even offered a discount for to apologise even though it wasn’t their fault. Thanks!!

I purchased a coat a year ago and was only able to pull it out now as the weather is getting colder! I wore it about 3 times and the wrist straps went missing, I was so upset because I thought I’d have to chuck my coat away….

I messaged Bronze Snake to see if they could help and they got back to me so quickly! They were able to help me out which I thought was super kind of them. They could’ve turned a blind eye to my message but they didn’t and for that I’m grateful🙏🏼

I will definitely be purchasing from them again, this experience will have me as a life time customer! The coat is my favourite coat and the customer service was a 10/10 for me because you don’t find that very often ❤️

From the UK. Ordered the green overshirt, just arrived and it’s better than expected. Great fit, material and exactly as shown on the pictures. Spot on!
Size S. 5ft 10

20€ for returning haha the item is not like the pictures at allll!

Im obsessed with the Clara Jacket - always getting compliments and its surprisingly so warm. Definitely looks better than the pics, and will definitely shop here again.

My daughter wanted a dress for the weekend. Organised purchase & pik up within the hr .
These guys efficiency & promptness is
🌟🌟🌟🌟🌟

incredible customer service. speedy and super friendly which i always appreciate. refunded my lost package immediately.

My order took some time to make it to me because of some issues with customs so I contacted customer support and they (especially Pat!) were was so so helpful. They helped reached out to the courier, when they didn’t get a good enough response they pushed on my behalf and then shared all the necessary links for me to track the final steps. Literally 2 days later I had my package! Also, I’m obsessed with my new dresses— highly recommended!!

I had a faulty item which I needed for the following weekend and they were so kind and immediately sent off the new item to ensure it arrived in time. Were very helpful and understand of all my questions.

10/10 experience.

Mon was super helpful and thorough, pretty much responding instantly.

Kindest,
Jordan

Always a pleasure dealing with Bronze snake your customer service is amazing. Love your clothing collection l literally cannot stop buying things for my daughter. What l love most is your sizing it’s spot on and the items are exactly as they are in the pictures. 5 stars 🌟 all the way

Their quality of products are amazing. I loved how the shipment was quick and their sizes are fit so well. Highly recommended!!!

Customer service is 10/10!!
My order had been shipped and seems to be lost by the courier. I sent an initial live chat message that it was yet to arrive and instantly they had apologised (even though it wasn’t their fault) and have organised a replacement order!

This set (tasi set) is shein quality if not worse. The cheapest material absolute false advertisement. It is full of loose threads and they didn't even bother to try and steam it to get the creases out. Awful. Dave is also now sending me passive aggressive emails great customer service!

I was really excited to get the tai set- apologies if I got name wrong. Was a chocolate set that had one shoulder top and loose wide leg pants . Unfortunately I was disappointed with the quality of the material which is thin and see through and the soaring def runs small. The fit of the outfit isn’t like it’s displayed at all. For $135 I was pretty disappointed overall. I also paid extra for quick postage - same day and it took over a week to arrive. To be fair I’m unsure how much of that was Aus post or the company. Unfortunately it has put me off spending that money or shopping there again as quality isn’t what you’d hope for the price.

Initially, I posted a review sharing my recent negative experience purchasing from Bronze Snake. Within an hour of posting my review I received a reply from Dave (customer service rep).

Not only did he rectify the situation but his actions far exceeded any expectations I had of a positive outcome. The hallmark of a great business is one that prioritises customer satisfaction. Thank you again Dave for turning a negative customer experience into a positive one. I look forward to purchasing from Bronze Snake again in the future.

Pat was very helpful and nice! Awesome customer service!