BRONZE SNAKE Reviews 276

Huge fan of Bronze Snake! Quality and sizing has sometimes been a little off but returns or exchanges have been made so easy. I ordered a dress last minute for an event that weekend and they were kind enough to expedite the shipping with a fast courier service. Can’t fault them

I have always had an amazing experience shopping with bronze snake. There have been times where sizing has been off and i’ve needed to exchange or return, or unfortunately an item was ripped, however no matter what happens they have the BEST customer care and service, they are so helpful, prompt and efficient, whether it’s a return, exchange or even just a query. It is so easy! I keep shopping at Bronze Snake because of this. I love the company and the customer care, and wanted to give a specific shout out to Pat who has been so empathic, proactive and accommodating and helping with multiple enquires I have had over the time I have shopped with them. I hate writing reviews but I feel Bronze Snake deserve to have one!

Easy online order arrived promptly live tge dress

I recently made a purchase online and thought I’d click and collect not realising this wasn’t available at the Glenelg store. I emailed as soon as I realised and received a reply almost immediately and was told they would forward to that store for me. I was very impressed with their customer service and would highly recommend ☺️

Received my items that were quite unfortunately as though they were from a $2 reject store. The 2 “ viral “ sets looked faded and had random almost bleached marks all over them. The buttons had loose threads hanging out. The denim shorts I ordered the zip barely goes up and down it’s super stiff and impossible and there’s loose threads everywhere some 15cm long hanging off. I wrote to the bronze snake, they responded to lodge a return request online - annoying because I didn’t cause this admin issue , but fine. I proceed to fill this out to be told I can only have a store credit AND I have to pay $9.99 per item to return?
I am not the person that posted out not 1 but 3 faulty items and am being forced to purchase from here again with a store credit AND pay for postage of their faulty belongings back. Will be proceeding through ACCC unfortunately. Not usually a person to write reviews but this is appalling for $280 ( from memory ) worth of clothes.

These guys are seriously the best company to deal with....reliable, exceptional customer service & nothing is ever a problem. If I could do all my shopping here I would!!! Keep it up guys :)

Very fast delivery BUT the shoes that I paid over $100 for I wore and walked in them for 15mins and they ripped the skin off the top of my feet now I’m spending the rest of the holidays with extremely painful sores over my feet. It’s embarrassing I have to cover them with Band-Aid’s and I can’t lean on my feet

They were quick in packing my order, however the shipping took 2-3 weeks (issue on the courier - not Bronze Snake). But they were so lovely in following up and reassuring me :) The Darling Shirt and the Bridgette Shirt are perfect!

Great range of clothing and excellent customer service.

Love the T-Shirt designs ('By Frankie') they are great. Lightweight, cool, and perfect with shorts, jeans and pants.

Shocking customer service!

I ordered a dress and the tracking info was incorrect when I contacted them they said I could have a refund and to let them know if the dress showed up. Not the first response I thought to receive so I thought they made a mistake and never actually sent the item. I then get a message a week later from aus post saying my parcel is on the way to Victoria (back to there shop) . I contacted them again - which they said they had recalled the package. I still wanted the dress so asked if they could send it back to me and I’ll pay (like originally intended). They said they would contact me once it returned to the store to repurchase. I sent another text after auspost said it was delivered and they have since sold it and I am no longer able to repurchase.

Communication is terrible and they went back on there word multiple times. I would not recommend shopping here as I am not the only one that has had a bad experience with shipping/receiving there items.

UPDATE: within hours dave the owner has been in touch with me and resolved the whole situation - this follow up was very quick and professional.

Had a missing item from an order I placed,

The customer service team shipped a new item, what I was missing within a day. Excellent service.

Love all the clothing from here so far!

Excellent customer service. Clothing is great quality and great style at a good price. You won't be disappointed.

Great experiences! I've loved every piece of clothing I've gotten from Bronze Snake (and I've gotten quite a few now...) The only thing to keep in mind for US shoppers, the return process is pretty expensive, so shop to keep!

Always a great experience.
I regularly shop from Bronze Snake and even when I need to change a size or miss my delivery, they are super helpful and making changes.

Love the clothes and subtle updates to the look and style.

I can’t express how much I love this brand , as a young woman who has a hour glass body shape and find it hard to buy clothes that fit perfectly, I can’t say how much this brand has got it right, everything fits me and makes me very happy . Love everything about this brand

I just had the pleasure of dealing with Pat when I reached out with a problem, and I can’t praise the customer service enough. Not only did Pat provide a quick and effective solution, but he also went above and beyond to ensure everything was resolved smoothly. The attention to detail and personal touch made all the difference, and I left feeling like a valued customer. Thanks again Pat

Bronze Snake clothes are very trendy and excellent quality. Delivery is super fast and if an item needs to be returned that’s easy too. Ordered many times and will continue to do so.