terrible service
Ordered a kitchen cabinet - never got it despite several phone calls - asked for a refund after a month of waiting - never got it - had to go via my bank to get a refund which was granted in our favour.

Reply from Brooklandskitchens
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Brooklands Kitchens is a leading UK supplier of premium kitchens, worktops, appliances and kitchen accessories, offering exceptional quality at competitive prices. We specialise in fully rigid kitchen cabinets, modern handleless kitchens, timeless shaker kitchens and contemporary slab designs, helping homeowners, landlords, developers and trade professionals create beautiful kitchens without the premium showroom price tag. Known as The Home of the Bundle Deal, we provide outstanding value through carefully designed kitchen packages, combining quality craftsmanship with stylish design and practical functionality. Alongside our kitchen ranges, we supply an extensive selection of worktops, sinks, taps, appliances and accessories, making us a complete destination for every stage of a kitchen renovation. At Brooklands Kitchens, we believe great service is just as important as great products. Our experienced team offers expert advice, free kitchen planning and design support, ensuring every customer receives the guidance they need to create a kitchen that suits their home, lifestyle and budget. We are committed to providing high-quality products, transparent pricing and reliable delivery, backed by excellent customer service from enquiry through to completion. Whether you're renovating a single kitchen, fitting out multiple properties or working on behalf of a client, our goal is to make the process simple, affordable and enjoyable. Customer satisfaction is at the heart of everything we do, and we continually strive to exceed expectations through quality products, honest advice and dependable service. We are proud to help customers across the UK transform their homes with kitchens that are built to last and designed to be enjoyed for years to come.
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Ordered a kitchen cabinet - never got it despite several phone calls - asked for a refund after a month of waiting - never got it - had to go via my bank to get a refund which was granted in our favour.

Reply from Brooklandskitchens
Would 100% recommend Brooklands. We ordered a kitchen base unit, the product was fine but decided last minute to return the item as we wanted to go with a different colour.
Neil was extremely accommodating and refunded our money immediately and we didn’t even have to return the parcel!
Excellent customer service, very friendly and attentive.

Reply from Brooklandskitchens
The delivery came very quickly. Communication is poor. Didn’t tell me when the units were coming and I have sent a few emails asking questions with no response. Overall, not bad value and quality though.
For a site that charges £90 delivery and the delivery driver could not take it up to my door has been an absolute convenience. I am not getting my kitchen done straight away and now they are sitting outside. Could not get through to discuss this to anyone even the delivery driver has said I’ve been ripped off will never order from this site again

Reply from Brooklandskitchens
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