browluxe® Reviews 

186
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am absolutely THRILLED with browluxe! I ordered Both Ash and Coffee and could NOT love these more! They are super easy to use, go on with supreme ease and precision and look spectacular and just l... See more

Rated 5 out of 5 stars

I love this product. Browluxe elevates brow shaping to a whole new level and standard. It offers numerous lasting colors to suit every skin tone and occasion. It is precise and easy to apply giving a... See more

Company replied

Rated 5 out of 5 stars

I ordered two pencils from the Black Friday sale and the items were shipped immediately, however, Canada post had lost my parcel so browluxe was super quick to replace my parcel. Special shout out goe... See more

Rated 4 out of 5 stars

The product itself works beautifully and the shape of the product's pointed tip makes for ease of specific brow-like strokes or alternatively, the flat side for full-on colouring! I love the sleek,... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

Cruelty-free, vegan-friendly cosmetic brand celebrating your natural beauty with a shade range that compliments all complexions. Our Precision Brow Pencil is formulated for all-day wear – no touch ups needed. With an angled precision tip and buildable ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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4.8

All reviews

(186)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go-to brow product.

Quick delivery. Beautiful packaging. Lasts all day long. Great range of colours. Love the shape of the pencil tip. Also love that it’s retractible and comes with a spoule! I am on my third brow luxe now and continue to be very happy with this product. Would highly recommend!

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Amazing product and customer care! Remy is extremely professional and attentive! Highly recommend.

April 6, 2020
Unprompted review
browluxe® logo

Reply from browluxe®

Thank you so much for taking the time to leave us a review Danielle! We are so happy that you were pleased with your browluxe® experience. Your support is appreciated more than you know <3

Rated 5 out of 5 stars

Incredibly efficient + fast shipping

Incredibly efficient + fast shipping, excellent, friendly communication and service. I’m so impressed with you guys!!! Xx

April 6, 2020
Unprompted review
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Reply from browluxe®

Awe thanks Sarah! We are so happy to have your support and are so pleased to hear that you are happy with your experience. Appreciate you taking the time to share. THANK YOU <3

Rated 5 out of 5 stars

LOVE the products

LOVE the products, thank you for making my dream brows so accessible!

April 1, 2020
Unprompted review
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Reply from browluxe®

So happy that we've been able to make it into your brow routine. There's no place we'd rather be <3 Thanks for taking the time to share your browluxe journey!

Rated 5 out of 5 stars

Love this brow liner!!

Love this brow liner! The spooly brush is amazing to shape brows and the precision pencil gives lots of control to have a more natural or very filled in brow. The colour was great too.

April 1, 2020
Unprompted review
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Reply from browluxe®

Thank you so much for the beautiful review Tiffany. We are so appreciative that you took the time to share your experience with others! <3

Rated 5 out of 5 stars

Love it

Great colour, easy to apply, stays put! I’ve tried a million brow pencils, this is the best colour for me - love it!

March 31, 2020
Unprompted review
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Reply from browluxe®

We are so happy to hear that you're happy with your shade match Hazel! We appreciate you taking the time to share your experience with others. Sending love <3

Rated 5 out of 5 stars

Love

Love these pencils! And the cute hand written thank you!

March 24, 2020
Unprompted review
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Reply from browluxe®

Thank you so much for taking the time to share your experience Mikaile! We are thankful to have you as a member of our community of support. XO

Rated 4 out of 5 stars

its was fine.

March 8, 2020
Unprompted review
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Reply from browluxe®

Hi Cassandra! Thanks so much for taking the time to leave a review. Would love to hear any feedback that you have about our pencil if there's something you feel we could improve on.
Feel free to reach out to our Customer Support team at hello@browluxe.ca :)

Rated 5 out of 5 stars

Great color match

Great color match. Best brow pencil I own.

March 4, 2020
Unprompted review
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Reply from browluxe®

Thanks so much for taking the time to share your review Marliss! We are thrilled you love it :)

Rated 5 out of 5 stars

Love the pencil!!

Love the pencil!!! My go to! ! Ordering made easy and quick delivery!

February 26, 2020
Unprompted review
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Reply from browluxe®

Thank you so much for taking the time to share your experience Pat! We are so happy to be part of your daily routine :)

Rated 2 out of 5 stars

The pencil is very hard,not very…

The pencil is very hard,not very comfortable to apply.
Not what I expected.
On the positive side good costumer service and the pencil looks as described ,very sleek and elegant.

February 7, 2020
Unprompted review
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Reply from browluxe®

Hi Dagmar! We are very sorry to hear that you were not happy with your product during application. We would love to be in touch with you to see how we can help get you a replacement product. Please reach out to our customer service team at hello@browluxe.ca so we can get on that right away!

Rated 5 out of 5 stars

Love it!

Great coverage and love the spool to fluff out my eyebrows.

February 3, 2020
Unprompted review
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Reply from browluxe®

We are so happy to hear that you love our pencil Stephanie! Thank you so much for taking the time to share your experience with us and others. We love you!

Rated 5 out of 5 stars

Your website is easy

Your website is easy, product came quickly, product is easy to use, very satisfied

February 3, 2020
Unprompted review
browluxe® logo

Reply from browluxe®

Michelle, we are so happy to hear that you enjoyed your experience with browluxe® and are thrilled to have your support. Thank you so much!

Rated 3 out of 5 stars

The website was quite 'glitchy.' I had…

The website was quite 'glitchy.' I had to try to order several times before it worked correctly.
Afterwards, my brow pencils arrived promptly and in good condition. The descriptions on the website were very helpful in choosing what shades would work for me.

February 3, 2020
Unprompted review
browluxe® logo

Reply from browluxe®

Thank you so much for taking the time to get us your feedback about our website Jenn. We are currently in the process of working to make the online shopping and checkout process more seamless for our users and this information just solidifies what we need to look at! We are so happy you enjoy the product! Please feel free to contact us directly at hello@browluxe.ca if you have any additional feedback you would like to pass along to our team about your experience with our website.

Rated 5 out of 5 stars

My favourite pencil by far

February 3, 2020
Unprompted review
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Reply from browluxe®

We are so excited to hear that we top your favourites list in the brow department! Thank you so much for your support Melanie! <3

Rated 5 out of 5 stars

Great !

This is my third order ! I love this product.
The service is fast , efficient and professional.
Will continue using Brwoluxe and the lovely brow liner !

February 3, 2020
Unprompted review
browluxe® logo

Reply from browluxe®

We are so happy to hear! Thank you so much for taking the time to leave a review and share your experience with browluxe® Karen; we are so thankful to have you as a Precision Brow Pencil lover!

Rated 5 out of 5 stars

Just what I needed

It is exactly what I needed.

January 28, 2020
Unprompted review
browluxe® logo

Reply from browluxe®

So happy to hear that we can be that perfect-fit product for you. Thanks for the support Jaimee!

Rated 4 out of 5 stars

Wish it lasted longer!

I love this product! However, it did not last very long at all which was disappointing.

January 28, 2020
Unprompted review
browluxe® logo

Reply from browluxe®

Thanks for taking the time to let us know Shaye! We would love to talk with you more about your product use and see if there are any tips or tricks we can provide to help your product last longer. Please feel free to contact our customer support team at hello@browluxe.ca if you are interested in chatting!

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