Just got my 7th order and as always the prices were lower than anywhere else, the 4k blurays were sent in a sturdy box and free of charge (over £50) at a good speed. My only slight criticism would be... See more
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Amazing service. Ordered yesterday and received book today. I did pay the extra postage, but was not expecting the book this fast. Thank you so much. Will not hesitate to use again and again
Found Browns Book while searching for specific 4K Blu Rays. The items I purchased were considerably cheaper that anywhere else online to the point where I had to come to check Trustpilot to make sure... See more
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Ordered a DVD, paid express postage then see a few days later they are no longer honouring express postage? Wait over a week for item, nothing arrives, emailed them, no response. Basically I believe... See more
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Company details
Written by the company
Welcome to Browns Books, the Leading Library and Educational Supplier of Books, eBooks, and multimedia products in the UK. At Browns Books, we believe books empower readers to discover new worlds, and perspectives, and acquire knowledge. Whether you're looking for timeless classics, contemporary bestsellers, or research materials to support your studies or hobbies, our website offers an extensive collection that covers all genres and age ranges. We strive to ensure that every reader can find something to suit their taste, while also providing students with the tools they need to enhance their learning. Our friendly and dedicated team is here to assist you with exploring our vast collection of literature, which includes fiction, non-fiction, poetry, and children's books. We are passionate about helping customers find their next great read or the support to selecting the best materials for your institution to provide to your students. Please don't hesitate to reach out to us for assistance. As well as a rich and diverse literature and multimedia, our website also offers a range of literary content including blogs and reviews that foster a love for reading and learning, whilst also providing a vast range of Library services. Discover how we can help you enhance your students learning or find your next amazing literary adventure, where every spine tells a story, and the pursuit of knowledge ever grows.
Contact info
5 Redcliff Rd, HU14 3RS, Hull, United Kingdom
- 01482384660
- customer.services@brownsbfs.co.uk
- brownsbfs.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant
Great range of books, usually reasonable prices, shipping that ranges from lightning fast to reasonable, and I absolutely rate the people I talk to when I phone up with questions or phone customer service. Yes, A**zon might have better prices (but at what cost?), but the people at Browns are brilliant - whether through phone or email, when I contact them they are without exception amazing, very lovely, friendly, and so helpful. I work in a college library and will always choose Browns over other companies.

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