BrownyLogistics Reviews 

890
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting timely deliveries and products arriving in perfect condition, often earlier than expected. Many people highlight the professionalism and politeness of the staff, who are also commended for their helpfulness and attention to detail. Reviewers frequently mention excellent communication throughout the process, keeping them well-informed at every stage of their shipment. The company is consistently described as reliable and efficient, with many customers expressing long-term satisfaction and trust in their services. Overall, people highly recommend their services for dependable and professional shipping needs.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and care taken with their... See more

Service

People report positive experiences with service, often highlighting excellent service from start to finish,... See more

Product

Customers had positive experiences with product, consistently reporting that shipments arrived neatly, on... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more

Company replied

Rated 5 out of 5 stars

Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more

Company replied

Rated 5 out of 5 stars

BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Container Service
  3. Courier and Delivery Service
  4. Logistics Service
  5. Moving and Storage Service
  6. Shipping Service

Written by the company

Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

890 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(890)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Even though they are expensive

Even though they are expensive, the service was of high quality. You get what you pay for 😁

November 10, 2023
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Reply from BrownyLogistics

Thank you Sam 😃 the price mata dier hmm hmm hmm. It is great to know that our pricing matched up with the experience you had. Here’s to many more trips to yours 😍

Rated 5 out of 5 stars

I'll choose Browny Logistics over the others

Excellent communication, neatly packaged parcel, timely delivery. Got informed when item was loaded, when vessel departed, arrived in GH etc.

November 10, 2023
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Reply from BrownyLogistics

Wonderful! Thank you for the great feedback Mr Attoh 😍

Rated 5 out of 5 stars

My first time experience with Browny logistics

My first time of using their shipping service and it has been nothing but high class experience. The whole process took less than a month to receive my order. I got updated from day one till I finally received my order. I highly recommend Browny Logistics to anyone thinking of shipping from uk to Ghana.

November 9, 2023
Unprompted review
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Reply from BrownyLogistics

Thank you Francisca, we are pleased to have started our journey with you on the right note. Here’s to many more wonderful stories with team Browny 😍

Rated 5 out of 5 stars

Amazing Door 2 Door Service

Amazing service, Goods arrived 3 days earlier than expected 👍, staff are very friendly both uk and Ghana, and nothing was broken or missing which is the most important concern when shipping any items door to door.
Thanks again, just keep doing what you're doing

October 10, 2023
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Reply from BrownyLogistics

Amaaazing! Thank you Allan, we are pleased to know that our ethos of treating each package with top notch love and care was highlighted through the service you received. Look forward to seeing you again soon 😍

Rated 5 out of 5 stars

Trusted

Most trusted door to door service from the UK to Ghana you’ll ever need. You can count on them to deliver well and on time. The best I’ve seen and used soo far!

October 8, 2023
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Reply from BrownyLogistics

Thank you for the great feedback Whitney, it is always a pleasure serving you 😍

Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this shipping company. They not only packaged my items exceptionally well, ensuring that nothing was damaged during transit, but they also took the time to pack each item personally. This attention to detail and care for my belongings left me highly impressed. I would highly recommend their services for anyone looking for a shipping company that goes the extra mile to protect your items. In addition to their impeccable packaging and personal touch, this shipping company’s customer service is outstanding. They are incredibly responsive and make sure to address our queries, even at odd hours. Furthermore, they are flexible and accommodating, willingly adjusting to last-minute delivery requests. This level of dedication to customer satisfaction truly sets them apart in the industry. I couldn’t be more pleased with their service.

October 8, 2023
Unprompted review
BrownyLogistics logo

Reply from BrownyLogistics

Thank you for the fantastic feedback Kiran, it is always great knowing that we are meeting and exceeding expectations. Here’s to many more trips to you 😍

Rated 5 out of 5 stars

Excellent customer service

Excellent customer and quality service.I have now decided to channel all my shipping with them cos of speed and accuracy.
Browny I doff my hat give you ooooo
Chaiii 😍😍😍😍😍.

October 7, 2023
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Reply from BrownyLogistics

Thanks so much for the amazing feedback Clara. We are honored to be your chosen freight forwarder and we look forward to a wonderful love story 😍

Rated 5 out of 5 stars

My Experience with Browny Logistics

My first time of using their shipping service and it has been nothing but high class experience right from arranging the pick up, which I was late to book anyway after last minute disappointment from my previous shipper, all the way to loading to the container and delivery in Ghana you get updated at every single stage. The whole process took a month to reach my recipient. Everything was with Military precision and great customer focus. Amazing! I highly recommend Browny Logistics to anyone thinking of shipping their stuff to Ghana.

October 7, 2023
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Reply from BrownyLogistics

Wonderful! It is great to know the experience was amazing Michael. We look forward to many more trips to yours 😍

Rated 5 out of 5 stars

Choose brownies

A big thank you to team brownies . Items received in good condition.

October 7, 2023
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Reply from BrownyLogistics

That’s great Jocelyn, Thank you too for consistently showing up. We love you 😍

Rated 5 out of 5 stars

Lovely service

Lovely service. I will always patronise Browny

August 30, 2023
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Reply from BrownyLogistics

Thank you for your consistency Samuel, we appreciate your business 😍

Rated 5 out of 5 stars

Your thenest

August 30, 2023
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Reply from BrownyLogistics

Thank you Christiana, we look forward to serving you again soon 😍

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