An additional amount was taken from my card for an order I had no idea I had placed. PayPal & Claire at the company were excellent in resolving this & refunding the $51.00 - it was done swiftly & I al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I ordered 1 brow pro set however, after placing the order I realised by the emails & prices that a 3 set had been ordered. I immediately contacted them & asked that this be corrected. I then... See more
Company replied
I initially had issues with my orders which I was not happy with but customer services restored my faith in getting refunds. The clerk from the CS team dealt with my issue with confidence and respect... See more
Company replied
I had an extra charge on my card that was not authorized by me, it was accidentally checked when the site refreshed. I contacted customer service and they took care of it. It was easy, it didn’t take... See more
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3.7
Average
440 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Thank you to Tiffany Lewis you are…
Thank you to Tiffany Lewis you are amazing!! I appreciate your customer service. It was great!!
August 18, 2026
Unprompted review
Reply from Browpro
Thank you for taking the time to recognize Tiffany and for sharing your experience. We truly appreciate your support! 💕
It was great because of customer-centered service
It was great because of customer-centered service..like the company fast response to customer’s concern specifically to my personal concern..i accidentally pressed something i didnt intend to order and behold!they refunded my money!
Responder’s Tiffany was caring and kind!
August 17, 2026
Unprompted review
Reply from Browpro
Thank you so much for your wonderful feedback!
We'll be sure to share your kind words with Tiffany. Thank you for recognizing her excellent customer service and for taking the time to share your experience with us! 💕
Refund
I had purchased the eyebrow stamps but then trying to get to checkout, in my opinion, hidden links I then spent an additional 78 usd. After a couple of emails this has now been refunded in full.
Khloe was my contact and dealt with my enquiries quickly and effectively.
August 18, 2026
Unprompted review
Reply from Browpro
Thank you for sharing your experience and for giving us the opportunity to resolve the issue.
We're also delighted to hear that Khloe responded quickly and handled your enquiries effectively. We'll be sure to share your kind words with her.
Thank you for taking the time to provide your feedback—we truly appreciate it.
Help with a problem
I had a problem in that I hadnt understood everything when I ordered not realising this was an ongoing account but Dana helped me to cancel and gave me some refund. She was excellent even though the problem had been mine originally!
June 11, 2026
Unprompted review
Reply from Browpro
Thank you so much for your kind and honest review!
We'll be sure to pass your kind words along to Dana. Thank you for taking the time to share your experience and for giving us the opportunity to assist you!
Great time saving easy to use product - browpro stamps
The final checkout process did not show full amount of total payment before completing transaction.
The upsells / add on sales should be more clear and transparent.
Khloe was friendly and professional to deal with and replied promptly to my communications.
My refund was quickly processed and I was kept well informed by Khloe.
July 15, 2026
Unprompted review
Reply from Browpro
Thank you for taking the time to share your detailed feedback.
We understand your concern regarding the checkout process and the visibility of upsells and additional offers. We appreciate your suggestion that these should be clearer and more transparent, and we'll make sure your feedback is shared with the appropriate team.
Thank you for giving us the opportunity to resolve the issue and for recognizing Khloe's excellent customer service. We truly appreciate your feedback and support!
Great customer service
An additional amount was taken from my card for an order I had no idea I had placed. PayPal & Claire at the company were excellent in resolving this & refunding the $51.00 - it was done swiftly & I always received a quick & polite response. Looking forward to receiving my order & trying the product 😁
August 15, 2026
Unprompted review
Reply from Browpro
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Claire was able to quickly resolve the unexpected charge and arrange your $51.00 refund. It's great to know that her prompt, polite communication made the process easy and reassuring for you.
We're also glad you're looking forward to trying the product! We hope you love it, and we truly appreciate you giving us the opportunity to assist you. 💕
misunderstanding
After a misunderstanding, Sadie & this company got it sorted for me.
August 1, 2026
Unprompted review
Reply from Browpro
Awesome! That is great to know that your concerns are resolved :)
Fantastic customer service experience
I have struggled for years trying to find an eyebrow product. I saw BrowPro and decided to try it but accidentally ordered too many. Anna was amazing helping me through my mistake so I shared with her why I was reluctant to buy more than one and she offered to customise my additional purchases to better suit me, no one or any company has ever offered this service, I was blown away and quite lost for words. Thank you so very much Anna for your kindness and understanding. Can’t wait to receive my order. Lynne
August 7, 2026
Unprompted review
Reply from Browpro
Thank you so much for your heartfelt review, Lynne!
We're delighted to hear that Anna was able to turn an accidental order into such a positive experience. Her willingness to listen, understand your concerns, and offer a personalized solution truly reflects the level of care we want our customers to receive.
We'll be sure to share your wonderful feedback with Anna—she'll be thrilled to know that her kindness and understanding made such a meaningful impression.
Thank you for giving BrowPro a try, Lynne. We can't wait for you to receive your order and hope you love your results! 💕
Brow pro is a gimmick
Brow pro is a gimmick, absolutely useless and results are nothing like they show in ads.
You are also signed into a subscription that you don't want and they take money every month which is hard to stop as they suddenly don't answer emails and there is no way to contact them.
The emails start bouncing back even going through the site.
Rip off and useless...don't get drawn in
May 16, 2026
Unprompted review
Reply from Browpro
We're sorry to hear that your experience with BrowPro was disappointing and understand your frustration regarding both the product results and the unexpected subscription charges.
We take concerns about product performance and billing seriously. We'd like the opportunity to review your account and investigate the membership and charges you've mentioned.
Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your account and assist you further.
Thank you for bringing these concerns to our attention. We hope to have the opportunity to review your experience and work toward an appropriate resolution.
Should have read reviews
Should have read reviews , having same problem with automatic sign up for membership trying to get refund thru paypal. Ordered 1 and they claimed I ordered the 3 pack plus membership.
Recieved product but wrong colours and shapes
July 29, 2026
Unprompted review
Reply from Browpro
We're sorry to hear about your experience and understand how frustrating it must be to receive products in the wrong colors and shapes, along with charges you weren't expecting.
We'd like to review your order and account to better understand what happened with the additional items and membership. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your details and assist with the refund request.
Thank you for bringing this to our attention. We hope to have the opportunity to review the matter and work toward a resolution.
My experience with this company is 💯 %…
My experience with this company is 💯 % I accidentally touched the wrong button when placing an order and instead of ordering one item i not only placed one order placed another order for 3 more. Realising what had happened I contacted them and explained what had happened, and they reimbursed me straight away so I'm so grateful they were very understanding and I thank them they are a great company. Denelea Godefroy.
August 10, 2026
Unprompted review
Reply from Browpro
Thank you so much for your wonderful 5-star review, Denelea!
We're delighted that our team was able to quickly understand what happened with your order and arrange the reimbursement right away. We know accidental orders can happen, and we're always happy to make the process as simple and stress-free as possible.
Your kind words mean a lot to us, and we're so glad we could provide the support you needed. Thank you for choosing us and for taking the time to share your experience! 💕
Ive had chemotherapy in and off for the…
Ive had chemotherapy on and off for the last 6 years and now have no eyebrow hair. I bought the eyebrow stamp. It works so well. Its so quick and easy to use i love it. Id recommend it. I also accidently signed up to a subscription, which if I used make up a lot would.be good value but I cant use makeup much because of allergies from the treatment. I contacted them to ask to cancel the subscription and they did so straight away which was very helpful. Their customer service is really good.
August 11, 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience with us.
We're also pleased that our Customer Service team was able to promptly assist with canceling the subscription when you reached out. We understand that everyone's circumstances are different, and we're always happy to help make the process as straightforward as possible.
Thank you for your recommendation and for your kind words about our customer service. We truly appreciate your support and are so glad BrowPro has been helpful to you! 💕
After discovering that I had made a…
After discovering that I had made a major mistake with my order upon receiving it, I immediately contacted the company and although it took some time to rectify the issue, I found them to be very professional and with a personal touch in their communication with me. They kept me updated without me having to chase up and were genuine in their concern as to my satisfaction with the outcome.
Well done and thank you BrowPro.
August 11, 2026
Unprompted review
Reply from Browpro
Thank you so much for your thoughtful and detailed review!
We're delighted to hear that, despite the initial issue with your order, our team was able to assist you professionally and keep you informed throughout the process. We believe clear communication and genuine care for our customers are essential, so it's wonderful to know that this came through in your experience.
I held out until...
I've used brow enhancers since my illness took most of my hair and left brows very sparce. I finally got around to purchasing the BROWPRO. I had an instant issue with the container virtually stuck closed. I had to use a hairpin to get the packaging to open. I liked the concept and found a way to use the product with a thin small angled brush.As I mentioned I liked the product but not the sponge application. I had the product for a while before using (a couple of months.) I wasn't thinking of what eventually happened to the product. I got the hairpin and opened it to use the product and found it cracked into pieces. There was no way to use the product with a brush or its accompanying sponge. I found a way to contact customer service however,since I'd had the product for so long they said there was nothing they would do for me, the customer. I'll be tossing the whole mess away and tell all of my makeup friends not to purchase or use BROWPRO or any of it's accompanying products.
Completely disappointed list customer,
P.
August 10, 2026
Unprompted review
Reply from Browpro
We're very sorry to hear about your experience with BrowPro.
We're also sorry that your experience with Customer Service left you feeling unsupported. We appreciate you taking the time to provide such detailed feedback, as it highlights areas where we can improve both our products and the way we handle customer concerns.
Please provide your **order number or the email address associated with your purchase** so we can locate your order and review the circumstances more closely. We'd appreciate the opportunity to look into this further and see if there is anything we can do to assist.
Well first off I ordered one and they…
Well first off I ordered one and they sent me 3 and charged me for them.
Customer service will only refund me a portion of the extra 2 that I did not order. Tried product not really happy with results now I am paying 58.00 for them. Use a pencil lol
August 6, 2026
Unprompted review
Reply from Browpro
We're sorry to know that your experience was disappointing. We understand how frustrating it must be to receive and be charged for additional items you didn't intend to order, especially when the product itself didn't meet your expectations.
We'd like the opportunity to review your order and the resolution provided by our Customer Service team. Please provide your **order number or the email address associated with your purchase** so we can look into the details and see how we can further assist you.
Thank you for bringing this to our attention.
I made big mistake ordered and paid for…
I made big mistake ordered and paid for more than one item , the company understood what happened and very quickly arranged credit back.
I was worried but gentleman from company e mailed me every step of the way
Thanks to him I stopped worrying
August 4, 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience!
We're glad our team was able to understand what happened, arrange the refund quickly, and keep you updated throughout the process. We know unexpected order issues can be stressful, so it's wonderful to know that the regular communication helped put your mind at ease.
Have a great day!
Great customer service
Great customer service! Tiffany helped me in such a kind and friendly way. She made sure I was well taken care of!
August 5, 2026
Unprompted review
Reply from Browpro
We'll be sure to share your kind words with Tiffany. Thank you for taking the time to recognize her and for choosing us—we truly appreciate your support!
Excellent Customer Service
These folks have great customer service. I ordered the wrong shade and they replaced it in no time, without me having to send the pervious one back. Very generous and hassle free.
August 10, 2026
Unprompted review
Reply from Browpro
We truly appreciate your kind words about our service. Thank you also for choosing us and for taking the time to share your experience
customer service is fast to resolve…
customer service is fast to resolve problems.
August 7, 2026
Unprompted review
Reply from Browpro
Thank you for your kind feedback!
We're glad to hear that our customer service team was able to resolve your concerns quickly and efficiently. Providing prompt and helpful support is something we truly value.
We appreciate you taking the time to share your experience and thank you for choosing us!
Reply from Browpro
It's great to know that Tiffany resolved your concern! Thanks for sharing your experience with us :)
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