Browse has a great front for being honest - I thought I did a thorough check when I ordered a product. Completely a scam. Looked like everything was good, told me the product would take 8-12 weeks w... See more
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Product never rec’d. Emailed & got a ridiculous response, including perhaps a family mbr or neighbor retrieved it from the mail?? That assuredly did NOT happen. Would give -0- stars if given the o... See more
I have received a radio that wasn't what I expected. Being tiny. No instructions for use. Found how to scroll waveband but can't lock onto any station. Very very annoyed and disappointed. Once bitt... See more
Company replied
My order comprised of several articles, however, the main one was the floating globe which to this day has never arrived. I am trying to reach some sort of customer support to let them know I can’... See more
Company details
Written by the company
Browze is dedicated to elevating your space with a beautiful selection of home and kitchen products at fair prices. We hand-source every product to meet our style, quality and pricing standards to make your shopping experience stress-free. Get inspired and upgrade your space with products meant for every moment.
Contact info
1.8
Poor
228 reviews
Hasn’t replied to negative reviews
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This site is great
This site is great! There is always something on there I've been wanting.
January 22, 2021
Unprompted review
Reply from Browze
Hi Tamara,
Glad you enjoyed your experience shopping with us, Tamara!
Regards,
Emma Cameron
Community Manager
I’ve had a great experience with this…
I’ve had a great experience with this site! I can’t wait to order more from them!
January 22, 2021
Unprompted review
Reply from Browze
Hi Jalaine,
I am thrilled to hear that you enjoyed shopping on our website! I hope you'll continue to find unique products and great value via Browze.
Regards,
Emma Cameron
Community Manager
Great app
This app is great. you can find everything in one place. Recommended to all 😀
January 21, 2021
Unprompted review
Reply from Browze
Hi Nina,
Thank you for your feedback. I hope you'll continue to find unique items via our Browze app!
Regards,
Emma Cameron
Community Manager
One of the worst companies I've ever…
One of the worst companies I've ever dealt with. Back and forth with them for over a month to get a refund for an item never received. (Still not sure the refund has been issued.) They wanted me to send a picture of the packaging, and then of each item I did receive (which were all junk), and then said they needed special approval from a supervisor to issue a refund. It was ridiculous jumping through hoops for a simple ($17) refund. Will never order from them again!
December 22, 2020
Unprompted review
My order came with a missing piece
December 22, 2020
Unprompted review
Reply from Browze
Hi Rose,
We are so sorry to hear that the product you received was missing a specific part. I have reviewed your case and it looks like someone from our team had reached out to you on December 17, 2020 via email. We would be happy to reship the product to you.
If you have any questions or concerns, feel free to contact our support team who would be happy to help. You can email us at support@browze.com.
Regards,
Emma Cameron
Community Manager
Womens' baseball cap with tie downs…
Combination baseball cap with tie downs for women was a unique product and performed perfectly on long convertible rides. Good product/long shipping time though.
December 4, 2020
Unprompted review
Reply from Browze
Hi Kim,
I am thrilled to hear that you were satisfied with the product and service you received. Thank you for shopping with us and I hope you'll continue to find unique and great value for your money via Browze!
Regards,
Emma Cameron
Community Manager
Ordered a pocketbook but was very happy…
Ordered a pocketbook but was very happy with it
November 25, 2020
Unprompted review
Reply from Browze
Hi Carol,
I am so thrilled to hear that you happy with the product you received. Thanks for shopping with us!
Regards,
Emma Cameron
Community Manager
Merchandise was never received.
November 14, 2020
Reply from Browze
Hi Randy,
I am so sorry to hear that you are still waiting to receive your package!
I have reviewed your case with our support team and it looks like your package is currently in transit to the destination country. Please keep in mind that our shipping times vary and can take anywhere from 3-5 weeks to be delivered.
In the meantime, if you have any questions or concerns, feel free to contact our support team who would be happy to help. You can email us at support@browze.com.
Regards,
Emma Cameron
Community Manager
Excellent value and service
I was initially worried when ordering from this site, but my worries were unfounded. The items I have purchased are exactly as described. They are excellent value and well made. I trust this company and will continue to buy from them
November 13, 2020
Unprompted review
Reply from Browze
Hi Nancy,
I am thrilled to hear that you enjoyed your shopping experience with us. Our team works hard to provide our customers with the best possible shopping experience, so it is wonderful to hear that you were happy with the service provided!
Regards,
Emma Cameron
Community Manager
I ordered something from you in June…
I ordered something from you in June and still haven’t received it.I hvethe payment and numbers from the bank can you please tell me what I ordered and y I have not gotten it yet ty c
Carol Goodell
November 9, 2020
Unprompted review
Reply from Browze
Hi Carol,
I am extremely sorry to hear that you were not happy with your experience!
I have reviewed your case with our support team, and it looks like your package was delivered to your mailbox on August 5, 2020.
I've have sent you a separate e-mail to the e-mail address linked to your customer profile, but please let me know if there's anything else I can do to assist and I would be happy to help!
Regards,
Emma Cameron
Community Manager
Excelente service
November 5, 2020
Reply from Browze
Hi Hilda,
I am pleased to hear that you enjoyed your experience shopping with us! I hope you'll shop with us again soon.
Regards,
Emma Cameron
Community Manager
Great products...only down side is VERY…
Great products...only down side is VERY SLOW shipping....wont order again because of that.
November 5, 2020
Reply from Browze
Hi Marilyn,
While you may wait longer for your purchase to arrive, it is because we source directly from manufacturers to get customers great prices and product quality. No middlemen markups! I am pleased to hear that you were happy with the products you received!
Regards,
Emma Cameron
Community Manager
I was not happy with the quality
November 1, 2020
Reply from Browze
Hi there,
I am so sorry to hear that you were disappointed with the quality of the product you received! Our products must pass a 9-point standard of quality test to ensure that that your purchasing expectations meet reality. Our team is always looking to improve our quality testing methods, so I will definitely pass on this information to our merchandising team.
In the meantime, our customer support team would be happy to help make this right, please email us at support@browze.com.
Regards,
Emma Cameron
Community Manager
Browze has awesome merchandise and…
Browze has awesome merchandise and wonderful customer service. And the items I have purchased are beautiful. I will be back!!
October 30, 2020
Unprompted review
Reply from Browze
Hi Marie,
I am so delighted to hear that you enjoyed your order, and experience with our customer service team. Happy shopping!
Regards,
Emma Cameron
Community Manager
They send email acknowledging the order…
They send email acknowledging the order and took the money out but never shipped the items
October 29, 2020
Reply from Browze
Hi Joseph,
I am extremely sorry to hear that you were not happy with your experience!
I have looked into your case with our support team, and it looks like your package is currently in transit to the destination country. Please keep in mind that our shipping times vary and can take between 3-5 weeks to be delivered. I can assure you that your package will be delivered within that time frame.
If you have any other questions or concerns, please email us at support@browze.com.
Regards,
Emma Cameron
Community Manager
Very happy with this product
Very happy with this product. I use it everyday. I would definitely recommend it.
October 26, 2020
Unprompted review
Reply from Browze
Hi Terri,
I am so happy to hear that you enjoyed your order! I hope you'll shop with us again soon.
Regards,
Emma Cameron
Community Manager
I am so happy with my order excellent…
I am so happy with my order excellent service...Good quality better than expected prompt service...I am very happy.
October 23, 2020
Unprompted review
Reply from Browze
Hi there,
I am elated to hear that you enjoyed your order!
Our team works extremely hard to provide the best service possible to our customers, so it is wonderful to hear that you were happy with the service provided. I hope you'll shop with us again soon.
Regards,
Emma Cameron
Community Manager
Con Merchants
Ordered 3 2.5 HDD External Case's via a link on Facebook Ad priced in $ (Trending Deals.co.uk).Found out after I placed the order I could get similar item on eBay a great deal cheaper.So I tried to cancel the order same day and told to late it had been sent to supplier.I believed item was coming from a UK supplier and NOT CHINA,which was the case.As I did not want the cases I was told I could get a refund on returning the case's.You have to return them to the USA in order to get a refund which tracked was expensive(which I could not afford,so ending up keeping something I did not want.As far as I'm concerned they are con merchants:Charging exuberant prices for cheap Made in China Junk sent from China and to get a refund return to the USA.Warning Do Not Buy From Them.....
July 26, 2020
Unprompted review
Reply from Browze
Hi Robert,
I'm extremely sorry to hear that you weren't happy with your order. Unfortunately based on your profile information I'm unable to find the specific details of your order, but if you send an e-mail with your order information to support@browze.com with the subject line ATTN: Henry Hayes, I would be happy to issue you with a refund.
Regards,
Henry Hayes
VP of Customer Experience
Beautiful
I'm very happy. I looked for so long to find this watch again. Now I know where to buy it. Thank you so much. - J
August 7, 2019
Unprompted review
Reply from Browze
Hi Jason,
I'm delighted to hear that you enjoyed your order! I hope you'll shop with us again soon.
Regards,
Henry Hayes
VP of Customer Experience
Ordered 2 mystery boxes from here....
Ordered 2 mystery boxes from here..... I can see why they are a mystery as they haven’t arrived.... I didn’t receive any tracking information until after I asked when they would be delivered and then apparently they have been delivered already not to my house or any of my neighbours... I’ve asked for a refund and was just offered credit! I don’t want credit I want my money back I asked a second and was just told my Browze.com account has been credited! What part of I would like you to refund my money to my bank account don’t these people understand?!
July 28, 2019
Unprompted review
Reply from Browze
Hi Kai,
I'm so sorry to hear about your experience!
I have looked into your case with our support team, and I can see that a refund was issued to your account on August 1, 2019.
If you have any further questions or concerns, please email us at support@browze.com.
Regards,
Emma Cameron
Community Manager
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