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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their proactive approach and positive attitudes. Many people appreciate the exceptional customer service, noting the team's responsiveness, clear communication, and ability to understand and adapt to their needs. The overall service is frequently described as smooth, efficient, and easy, with consumers noting the quick onboarding process and the high quality of candidates provided. Reviewers are particularly impressed with the prompt response times and the seamless user experience, which has significantly eased their workload and improved efficiency.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, dedication, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, highlighting the dependability and efficiency... See more

Customer service

Reviewers express high satisfaction with customer service, consistently highlighting the professionalism,... See more

User experience

Users describe positive interactions with user experience. Customers consistently report an excellent and... See more

Response time

People report positive experiences with response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just got off a call with Hilda, my incredible new Customer Success Manager... I am blown away at the level of support, professionalism, and ease the whole team at Bruntwork have provided so far (s... See more

Company replied

Rated 5 out of 5 stars

I started an online newspaper cincyx.com as part of our larger Content Credits startup. We hired two part-time staff members from BruntWork. Both have been excellent! Nina and Qadder have started wo... See more

Company replied

Rated 5 out of 5 stars

Outstanding Support from John Laurenz Malalad John has been a pleasure to work with and a great support to our team. He is professional, responsive, and always willing to help whenever needed. T... See more

Company replied

Rated 5 out of 5 stars

We partnered with BruntWork to streamline our hiring. We were impressed by how quickly their team understood what we needed. Jerald, our CSM, has been a key part of that experience. He is responsive,... See more

Company replied


Company details

  1. Recruitment Service
  2. Payroll Service

Written by the company

BruntWork makes it easy for companies to outsource their most important roles to a distributed workforce who can perform these tasks virtually, in any language, anywhere in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good workers who actually care…

Very good workers who actually care about their work and the effort they put in on a daily basis.

March 17, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We really appreciate you highlighting the care and effort our team puts into their work each day. That sense of ownership and dedication is something we value deeply at BruntWork. We’re glad it’s making a difference for you and your team.

The BruntWork Team

Rated 5 out of 5 stars

5 Stars!

We were a little hesitant about hiring our first VA, but working with Maheer has been an incredibly positive experience. He’s been reliable, proactive, and a great support to our team. The process has gone so well that we’re already onboarding our second VA. Highly recommend!

March 17, 2026
Unprompted review
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Reply from BruntWork

We’re really glad to hear that working with Maheer turned your first VA experience into such a positive one. His reliability and proactive support are exactly what we aim to bring to our clients, and it’s great to know the process has gone so well that you’re already onboarding a second VA. We truly appreciate the recommendation and look forward to continuing to support your team.

The BruntWork Team

Rated 5 out of 5 stars

Maheer is a real asset to our team

Maheer is a real asset to our team.
He is reliable, always available, and handles his dedicated tasks and responsibilities with ease.
He produces his work on time and to a high standard. Since onboarding him in October, we have already promoted him within our business (within 5 months) as he has shown he is more than capable of working autonomously and brings great value.

March 6, 2026
Unprompted review
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Reply from BruntWork

We’re really glad to hear how much of an impact Maheer has made on your team since joining in October. His reliability, consistency, and ability to work autonomously are exactly the qualities we hope our clients benefit from, and it’s great to see that reflected in his promotion. We appreciate you sharing your experience and are proud to support your growing team.

The BruntWork Team

Rated 5 out of 5 stars

Sarah Joy is an Exceptional Executive Assistant!

Sarah Joy Lumagbas, my Executive Assistant, is incredibly efficient and a true asset to my team. She handles tasks with remarkable professionalism and attention to detail, making my day-to-day operations run so much smoother. BruntWork did an outstanding job matching me with the perfect EA. I couldn't be happier with the service and highly recommend BruntWork to anyone looking for top-tier remote talent!

March 16, 2026
Unprompted review
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Reply from BruntWork

We’re so glad to hear how much Sarah Joy has helped streamline your day-to-day operations. Her professionalism, efficiency, and attention to detail are exactly what we aim for when matching clients with the right executive assistant. It means a lot to know the match worked so well, and we truly appreciate your recommendation.

The BruntWork Team

Rated 5 out of 5 stars

Excellent Choice to work with this company

Our very first team member Crystal has done an outstanding job. She has helped us grow our business and is a joy to work with.

March 16, 2026
Unprompted review
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Reply from BruntWork

We’re so glad to hear that Crystal has made such a strong impact as your first team member. Helping businesses grow while building enjoyable, collaborative working relationships is exactly what we aim for at BruntWork. It’s wonderful to know she’s been both effective and a joy to work with.

The BruntWork Team

Rated 5 out of 5 stars

Online News Resources

I started an online newspaper cincyx.com as part of our larger Content Credits startup. We hired two part-time staff members from BruntWork. Both have been excellent! Nina and Qadder have started working together with no need for me to micromanage or get involved in daily tasks. One handles research of topics, on and off-page seo and the other delivers a high frequency of material based on that research. As we grow, I expect to use BruntWork further.

- Adam Koehler

March 14, 2026
Unprompted review
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Reply from BruntWork

It’s great to hear how well Nina and Qadder have been working together to support cincyx.com, Adam. The way they’ve taken ownership, from research and SEO to delivering consistent content without needing close supervision, is exactly the kind of impact we aim for. We’re really glad to be part of your growth with Content Credits and look forward to supporting you as you scale further.

The BruntWork Team

Rated 5 out of 5 stars

A Fantastic Addition to Our Team

Roxanne has been with our business for just four weeks, initially starting part-time, and she has already proven to be an incredible asset. Her motivation, initiative, and ability to quickly learn our processes despite having no prior experience in our industry has been truly impressive. Due to her outstanding performance, we’ve now brought Roxanne on full-time. We couldn’t be happier with the support we’ve received from BruntWork in helping us find such a capable and dedicated team member.

March 13, 2026
Unprompted review
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Reply from BruntWork

We’re so glad to hear how well Roxanne has settled into your team in such a short time. Her motivation, initiative, and ability to quickly learn new processes are exactly the qualities we love to see in our team members, and it’s wonderful to know she’s already moved from part-time to full-time with your business. We truly appreciate you sharing your experience and are grateful to support your growing team.

The BruntWork Team

Rated 5 out of 5 stars

Changed our business !

The whole hiring process was easy, and the 2 staff members now on our team have changed our business.

March 13, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear the hiring process felt easy and that the two team members you brought on have made such a meaningful difference to your business. Helping companies build strong, reliable teams is exactly what we aim for at BruntWork. We appreciate you sharing your experience and are grateful to be part of your growth.

The BruntWork Team

Rated 5 out of 5 stars

Lady-Lyn is the best!!!

Lady-Lyn truly keeps this place running during our busy season. Over the past few years she has grown into one of our most trusted team members. She’s dependable, organized, and always willing to step in wherever help is needed.

Her attention to detail and consistency make a huge difference in our day-to-day operations, especially when things get hectic. We really appreciate the support she provides and the role she plays in helping keep everything running smoothly.

— Let There Be Light

March 11, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s wonderful to hear how much Lady-Lyn has grown with your team at Let There Be Light over the years. Her dependability, organisation, and attention to detail are exactly the qualities we hope our clients experience when working with our staff. We’re really glad she’s been able to help keep things running smoothly during your busy seasons.

The BruntWork Team

Rated 5 out of 5 stars

Excellent Virtual Staff

They provide great staff to interview and hire virtually. We made our third hire recently. Edwin, our third hire, has been doing a great job and catching on quickly to our type of business income loss claims. I would highly recommend BruntWork and the virtual staff they provide to every company.

March 11, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that Edwin has been settling in well and already making an impact on your team. It’s great to know this is your third hire with BruntWork and that the process of interviewing and building your virtual team has worked smoothly for you. We truly appreciate the recommendation and are grateful to support your growing business.

The BruntWork Team

Rated 5 out of 5 stars

Marc and Vanezza are sensational

Both Marc and Vanezza are sensational to work with. They are both very hard working, thorough, efficient providing timely work and responses and also have great initiative. They are a awesome part of my team.

March 11, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear how much Marc and Vanezza have contributed to your team. Their hard work, initiative, and commitment to providing timely, thorough support are exactly the qualities we’re proud to see in our staff. It’s great to know they’ve become such a valued part of your operations.

The BruntWork Team

Rated 5 out of 5 stars

Nicolas did a great job and was very…

Nicolas did a great job and was very flexible with my working schedule.

March 10, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re glad to hear Nicolas was able to support you so well. His flexibility and willingness to adapt to your working schedule are exactly the kind of qualities we value in our team members. We appreciate you sharing your experience and are happy Nicolas could make things easier for you.

The BruntWork Team

Rated 5 out of 5 stars

Helpful and useful introduction to the…

Helpful and useful introduction to the world of overseas outsourcing. As a very small business with no staff it is incredibly helpful to have the hand holding process that Bruntwork so ably provided.

March 10, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that the process helped make overseas outsourcing more approachable for your business. Supporting small business owners, especially those building a team for the first time, is something we care deeply about, and we’re happy the guidance from our team made the experience easier. We appreciate you trusting BruntWork to help you take that step.

The BruntWork Team

Rated 5 out of 5 stars

Review for Bruntwork & Kathleen Montilla

We have been using Bruntwork for the past year and had the pleasure of working directly with Kathleen Montilla during that time. Kathleen has been an exceptional asset to our team—dedicated, proactive, smart, and everything an employer could hope for in a remote employee. She follows instructions extremely well, learns quickly, is detail oriented, and consistently goes above and beyond in her work.
We have thoroughly enjoyed working with Kathleen over the last year. She has been an exceptional asset to our team, and we would gladly work with her again in the future.
The Bruntwork platform itself has been easy to use and manage, and our overall experience with the service has been excellent.

March 10, 2025
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear how much Kathleen has contributed to your team over the past year. Her dedication, attention to detail, and proactive approach are exactly the qualities we aim to support and develop within our staff. It also means a lot to know the BruntWork platform has been easy for you to use and manage. We truly appreciate the partnership and the opportunity to support your team’s success.

The BruntWork Team

Rated 5 out of 5 stars

Rachel Balajadia - Quarter 1 Feedback

Here is a polished version with clearer flow, corrected spelling, and stronger tone while keeping the original intent:

Rachel has been working with us for two years and during that time she has made a valuable impact on our small team. Her can-do attitude and positive approach truly set her apart.

We know we can rely on her work to always be thorough and accurate, which adds real value to our sales and marketing initiatives. She consistently adapts to new tasks and challenges we throw her way, and she follows up with clear communication and updates on her progress.

Well done, Rachel, on another fantastic quarter! 👏

March 10, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear about the impact Rachel has made over the past two years. Her positive attitude, reliability, and ability to adapt to new challenges are qualities we’re proud to see reflected in your team’s success. It’s wonderful to know her work continues to support your sales and marketing efforts. We appreciate you recognising Rachel’s contributions and look forward to supporting your partnership moving forward.

The BruntWork Team

Rated 5 out of 5 stars

Wish I found you sooner

My team and I are thrilled to have found BruntWork, and subsquently our amazing Marketing Assistant - who joined our team recently. We are already seeing results, and the onboarding process was seamless - a true testiment to your professionalism!

March 10, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad you and your team found us, and it’s great to hear your Marketing Assistant is already making an impact. Knowing the onboarding felt seamless and that you’re seeing early results means a lot to us. We’re excited to keep supporting your team as you continue to grow.

The BruntWork Team

Rated 5 out of 5 stars

Fantastic experience with Bruntwork – Highly recommend!

We have had a wonderful experience working with our VA, Lovelyn Naval, through Bruntwork. She has become an invaluable asset to our team—she is consistently reliable, proactive, and a fantastic team player. Our team truly loves working with her; she makes our daily operations so much smoother.

Beyond Lovelyn’s excellent work, the entire process with Bruntwork has been absolutely seamless. From setup to ongoing support, they have made everything easy. If you are looking for top-tier support, I highly recommend them.

March 10, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear that Lovelyn has become such an important part of your team. Her reliability, proactive approach, and teamwork are exactly what we hope our clients experience when working with BruntWork agents. It’s wonderful to know the process from setup to ongoing support has been seamless for you. We truly appreciate your recommendation and look forward to continuing to support your team.

The BruntWork Team

Rated 5 out of 5 stars

Arrica was amazing - 5 stars!

Arrica was amazing and did some much for our business over the year she was with us!

We have unfortunately sold the business so no longer need Arrica's services. However, we would 100% recommend her to any business. She is punctual, articulate and was a valued member of our team.

Thank you Arrica for everything!

March 10, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear how much of a difference Arrica made during her time with your team. Her punctuality, professionalism, and dedication are exactly the qualities we value, and it’s wonderful to know she contributed so much to your business. Congratulations on the sale, and thank you for taking the time to recognise Arrica’s work.

The BruntWork Team

Rated 5 out of 5 stars

I have scaled my business with quality employees!

I’ve been using Bruntwork to scale and build my business for the past 7+ months. They have always provided incredible candidates and surpassed my expectations! Janna, Angelo, Gabe, and Jonas are an amazing team from their resumes to the interviews to their work ethic. I am very lucky to have come across Bruntwork!

March 9, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear that BruntWork has helped you scale your business over the past several months. Janna, Angelo, Gabe, and Jonas will be thrilled to know their work ethic and support have made such a positive impact on your team. Building strong, dependable teams for our clients is exactly what we strive for, and we’re grateful to be part of your growth.

The BruntWork Team

Rated 5 out of 5 stars

Onboarding was a breeze

Onboarding was a breeze. They were very professional and able to address my concerns quickly. I had the pleasure of meeting a few candidates and the interview process was very easy. I should have done this years ago!

March 9, 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear the onboarding process felt so easy and that our team was able to address your concerns quickly. Meeting candidates and moving through interviews smoothly is exactly the experience we aim to create for our clients. It’s wonderful to know you’re feeling good about the decision, and we’re excited to support you moving forward.

The BruntWork Team

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