BSN SPORTS Reviews 139

Sizes are all wrong! Ordered an adult medium and it wouldn't fit an adult extra-small. Waste of money. If your school or team is ordering from here. DON'T PURCHASE.

Absolutely the worst company to do business with! Our company ordered items and not only did they take forever to receive, the orders were all wrong once they were received.
Then, my son's ball team ordered items back on October 10th and they still have not been shipped yet.
Customer service is the worst and I would strongly suggest that you stay away from doing business with this company

Just trash. They promised our orders would be sent within 2 weeks of finishing the campaign. It has been 2 months and still nothing. They are awful. Simply the worst.

I would do 0 stars if I could. I ordered a back pack, a windbreaker and a hoodie from here which totaled to be over 165$ and it took a long time to come in, which is what I’m used to, and delays and delays kept on happening. Once we finally got our items about a third into our season I see mine and they spelled my name wrong. I double checked my order confirmation and I spelled my name right, and the confirmation relayed the correct spelling but my backpack and jacket(with my name on it) was spelled wrong. I work in service so I thought to cut them some slack in hopes that they would send another one in swiftly. Oh boy was I wrong. I got the order in around March or April of 2022(originally ordered at around December or earlier) and I only got the jacket a few weeks ago, AFTER MONTHS passed! Way after my season already ended and way after summer happened. It took almost a full year for me to get my correct order in. And! I STILL haven’t gotten my backpack. It feels like my money got thrown in the drain. They claimed that they sent the backpack too/it got lost in ups but we never received anything and they also claimed that it was sent with the jacket. A bunch of lies and attempts at a cover up is all there is to it. I don’t even know if I’ll ever get my back pack and I’m quite sad because it is my senior year and I want all the gear but they’re lack of customer care won’t care.

Items are really poor quality, and sizing is WAY off. The refused to exchange, even thought their sizing is insane. DO NOT recommend

ZERO STARS - Ordered on August 22, they tell me my items are scheduled to go into production tomorrow!! No email updates on the order or anything. This happens every year - I hope the school will stop using them for orders in the future! Don't use them...just order from your local print shop!

If I could write zero on review
Order never shipped
Won’t credit

3 months and counting to receive the items we ordered. Soccer season will be over by the time we get our items. Do not waste your time or energy ordering.

This is the worst company. Customer service is horrific, go somewhere else. They said they could not do a refund, after they told me to cancel my order to change the sizes. Then they told me order was never cancelled and i could not have my money back. Horrible

The worst experience ever for a purchase. Ordered 5 shirts with an estimated 3-4 week delivery time. 7 weeks later I received a shipment with 3 shirts...2 missing. I called customer service and was told they would issue the shirts missing. Waited another 4 weeks and only 1 shirt of the 2 missing shirts were in the shipment. Called customer service again and I was told it showed both shirts were delivered in the same shipment on their end. I finally gave up and requested a refund for the final shirt. Worst purchase experience of my life!

We ordered apparel for our son's high school football team on 8/2/22 and here it is 10/14/22 and still no delivery. When I called customer service rep he couldn't find my order and put me on hold for like 10 minutes and then the call hung up. I will call my bank to dispute the charge. Don't order from the scam company.

Ordered one black shirt with 4 gray letters. It's been 2 months and it predicts shipping next month. Terrible company. Never again.

If I could give this company 0 stars I would. The MOST frustrating online ordering experience, and possibly a scam. They took my money, and I never received the merchandise. My son had to play his entire season without his team pads. Per the instructions of my son’s school, I ordered 2 pairs of padded girdles on their middle school team shop, $75. Unfortunately, they were too small. I reached out to the published customer service line 3 times before reaching a VERY sketchy center obviously over seas. After presenting my order number, I was told to take photos of the merchandise and email them as proof of purchase and maybe quality control? In turn, they would email a mailing label for an exchange. After multiple attempts to reach out, I didn’t receive that label from the so called “customer service center.” I reached out by phone again and chose the option to place an order. I was connected right away to the representative for the team shop in the states. I explained the situation, received the exchange label, and everything seemed resolved. I tracked my return, BSN received the merchandise, I received NOTHING. No exchange, no refund. Then, they just stopped responding to my emails. If felt like a scam. Save yourself the time and frustration. Public schools SHOULD NOT be contracted with this company.

I placed an order in mid-July for my daughter’s tennis uniform requirements. It is now three months later, and the tennis season ended and we never received the 6 items I ordered. There was never an update or any type of correspondence from the company. I called a month ago to inquire about the missing items, and they told me they would ship soon. I pointed out that the season was ending next week, so they did give me a refund. They told me they would go ahead and ship the items anyway so she could have them for next year. Still haven’t received anything I ordered.

Our soccer club used BSN Sports to order uniforms. We placed orders in August and still have not received our uniforms (it is now October). We were promised our uniforms in early September. We have gone almost an entire season without uniforms. Every time we've been told they'll be in soon but then the date gets pushed back. We were promised great customer service but have received the exact opposite. Save yourself time frustration, and money and pick another company.

Stay away. Terrible experience. 5 weeks out and no ship date? A week to answer an inquiry with a form letter without any justification is just bad management.

I ordered an item for my son's senior year about a month ago and still have yet to receive any positive feedback on when my item will arrive let alone be made. I spent $88 and change to hopefully have my item for tonight which is homecoming or at least for Senior night. Looks like neither will happen. I am very disappointed to say the Least. I asked for a refund being my item hasn't even started to be made and was told that couldn't happen. Never will I do or recommend anyone doing business with this company.

I ordered hats on august 12 and now it has shipment date October 19th.I called and was wanting to talk to a manager she said they in a meeting the worst company ever, they don’t tell u anything NOBODy should order from them. They need to sale cause they are horrible I will try to tell every high school in my state not to order from them

Local middle school used BSN “School Store” for football team clothing for family - order will not arrive until AFTER first FOUR games have been played!
Would never have placed order if known up front.

Would give a 0 if possible! Used size chart provided and asked chat agent if I could exchange volleyball kneepads if they are the wrong size. Agent wrote back yes, since they're not an item with a logo they could be exchanged. Items took weeks to get than initial delivery date. Size chart was inaccurate, child needs a different size. Called csr who told me I made the mistake, nothing can be returned/exchanged, it's my mistake. It didn't matter what I was told by their chat agent! I asked for a supervisor, none available then one was on the call. She said it's my fault + it didn't matter the sz chart is wrong or their agent said exchanges are possible. Offer of 30% made. It doesn't even cover tx + delivery fees. Will never use this bs again!