Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
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Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a pleasure and very responsive
Always a pleasure and very responsive
August 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your 5-star review! We’re thrilled to hear that you find our service always a pleasure and appreciate your kind words. It’s been wonderful having you as a B-Stock customer for almost 6 years, and we hope to continue our long and successful relationship. If you need any assistance or have any questions, we’re here to help. Thanks again for your support!
Talked to Eder Jimenez from customer…
Talked to Eder Jimenez from customer service, very friendly, very knowledgeable...great experience
August 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your great review! We’re thrilled to hear that Eder provided you with a friendly and knowledgeable experience. Congratulations on starting your journey with B-Stock! We look forward to building a long and successful relationship with you. If you need any assistance or have any questions, don’t hesitate to reach out. Thanks for choosing B-Stock!
Super helpful and patient
Super helpful and patient. Amazing employee!
Thank you for your support.
August 26, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your wonderful review! We’re thrilled to hear that you found our support super helpful and patient. Your kind words mean a lot to us, and we’re grateful for your continued support as a valued customer. If you need any further assistance, please don’t hesitate to reach out. Thanks again for choosing B-Stock!
The awesome Ananda
Ananda was awesomely awesome! She had the best attitude I’ve ever experienced from a customer service person. She was very helpful, attentive, polite and more. Thank you Ananda!
August 23, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your fantastic review! We’re incredibly grateful for your kind words about Ananda. It’s wonderful to hear that her attitude and service stood out so positively for you. We’ll make sure to pass along your praise to her. Thank you for being a valued customer, and if you need any further assistance, we’re always here to help. Thanks again!
I’m very disappointed with the customer…
I’m very disappointed with the customer service as well as the time allocated for sellers to ship winning lots.
Recently one an Amazon lot with 674 units received only 40 can’t get an confirmation of when the other items will be shipped or not to dispute because they have 28 days to fulfilled orders they still selling online. If an items sells out online before yours fulfill they will cancel your order.
Recently won a bid for Amazon that was cancelled because they wasn’t able to fulfill my order.
This process is very bad for businesses who used this site to stock their business.
August 21, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with customer service and the fulfillment of your Amazon lot. We want you to know that we hear you and understand where you're coming from.
We want you to know that we’re actively working on improvements with Amazon to address these business practice concerns. Our goal is to enhance order accuracy, reduce cancellations, and speed up fulfillment times. We expect these changes to be implemented next month.
In the meantime, we encourage you to explore our other marketplaces, which might better meet your needs. We hope you’ll consider giving us another try in the future. Thank you for your patience and for being a part of our community.
Bstock service is superb. Shoutout to Ananda for an outstanding service.
Had an issue with a seller. Ananda patiently looked into it, communicated with several teams and she sort everything out for me as efficiently as possible. As a wholesale buyer, I don't think I've ever received better customer service and such a high level of buyer protection from any platform. Keep it up!
August 21, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your amazing review! We’re thrilled to hear that Ananda provided you with outstanding service and was able to resolve the issue with the seller. Your recognition of her efforts means a lot to us, and we’re grateful for your kind words about our buyer protection and customer service. Thank you for being a valued customer, and if you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Eder is a great help
Eder is a great help. Best customer support so far
August 19, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for the wonderful review! We’re thrilled to hear that Eder provided you with great help and stood out as the best customer support you’ve experienced. Your feedback means a lot to us, and we’ll be sure to share your kind words with Eder. Thank you for choosing B-Stock, and if you need any further assistance, we’re here to help!
I spoke to a lady named Amanda
I spoke to a lady named Amanda. She has amazing energy. No matter what your problem is Amanda will find a solution for you.
August 19, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind review! We’re delighted to hear that Amanda’s energy and problem-solving skills made a positive impact on your experience. We’ll be sure to pass along your compliments to her. If you need any further assistance, please feel free to reach out. Thanks for choosing B-Stock!
Garrett was amazing today!
Garrett was amazing today! He found what 2 other customer service agents missed and was able to help me. He is great! Thank you Garrett!
August 16, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your fantastic review! We’re thrilled to hear that Garrett was able to help you where others couldn’t and that his efforts made such a positive impact on your experience. We’ll be sure to pass along your thanks and recognition to Garrett. If you need any more assistance in the future, don’t hesitate to reach out. Thanks again for your support!
Shelbey was awesome
Shelbey was awesome. Answered all my questions. Thank you
August 19, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for your wonderful review! We’re thrilled to hear that Shelbey was able to answer all your questions and provide you with excellent service. We truly appreciate your kind words and will make sure to share your feedback with Shelbey. If you need any further assistance, we’re here to help. Thanks again for choosing B-Stock!
Helpful customer service agent.
Been purchasing from Bstock for almost 2 years. Every now and again issues arrise and generally we get email correspondence to fix said issues. In the most recent order I placed there was an issue from the carrier. I reached out via email and did not receive the information I was expecting. After waiting for a response for a few days I decided to reach out to their customer support via phone call. There was a phone cue, and I opted for a call back, within the next 5 minutes I received a call from Bstock. On this call Ms. Ananda was very professional, kind, and thorough. She, very nicely, took my information, and informed me she would place me on hold while she did her magic. She was able to find an update on my order and the reason it was in limbo. She then helped me by getting the mediation team to look into the order and gave me the information i was expecting. She made sure she had answered my concerns, and I can say we are very pleased with the job Ms. Ananda did for us on this occasion.
August 15, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your wonderful review! We’re thrilled to hear that Ananda provided you with such excellent service. It’s fantastic to know that her professionalism, kindness, and thoroughness made a difference in resolving your issue.
We greatly appreciate your loyalty over the past two years and are glad that we could address your recent concern effectively. Your feedback will be shared with Ananda and the team, and it will certainly motivate us to continue delivering top-notch service.
If you need any further assistance or have more questions in the future, please feel free to reach out. Thank you again for your support and for taking the time to share your experience!
Had an issue with shipping out of Marlboro, Md.
Had an issue with shipping out of Marlboro, Md.. I called 800 number and was helped By customer service agent Eder. Eder was of great help. He answered all my questions and was very professional as to my issues at hand. His knowledge and answers were comforting to my not so happy attitude I had. He helped in trying to resolve the issue at hand. Thanks Ever.
August 14, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re delighted to hear that Eder was able to assist you effectively and make a positive impact on your experience. We will certainly pass along your appreciation to Eder.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Thanks again for your support!
terrible platform to buy
terrible platform to buy
I have porches pallet of Costco this is not the first time
the items mark as A-B that mean the items need to be in a like new or in good condition
when I receive the pallet many items are Brocken and heavily used
and since you pay with a bank transfer you are have no guaranty for your money
the response that I receive is Costco don't accept return
we pay $5000 fro what was listed as a 15,000
the condition of this pallet we will not even breakeven total lost
we are still back and forth with BSTOCK
this platform down give the customer any backup total lost
there case Maneger dont respond already complain this is already one month since the case is open
July 19, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for your feedback. I’m truly sorry to hear about the issues you’ve experienced with your recent purchase and the frustration you’ve faced. This is not the level of service we strive for, and I understand your disappointment.
Our management team would like to research this issue more, but we need a bit more information to fully investigate and resolve the issue. Specifically, we would need your order ID or email address associated with the purchase. We requested this information on 8/14 but have not yet received a response.
We’d love the opportunity to make this right and address your concerns properly. Please provide us with the additional details so we can work towards a resolution. Thank you for your patience, and we look forward to hearing from you soon.
Brandi
Brandi
Was so very helpful and went above and beyond trying to help
If all people were like that, world would be better place
August 12, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your review! We’re delighted to hear that Brandi went above and beyond to assist you. It’s wonderful to know that her dedication and helpfulness made such a positive impact.
We truly appreciate your kind words and will be sure to pass along your praise to Brandi.
Reply from B-Stock Solutions
Thank you so much for the awesome review. We could not agree more, Ananda is the best and exemplifies the type of customer service we strive to give in every interaction.
£9,000 Missing for a month
Paid for an auction to Amazon through Bstock. Just over £9,000
It's been a month and Amazon have not even acknowledged the payment. I have sent a number of emails to bstock with no resolution.
In their own T&C it states the seller has the responsibility to deliver the goods in a timely manner.
I have spent over £100,000 with this company in the last 6 months and really deserve a better service than what has been given.
July 19, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you’ve experienced with your recent auction purchase. We understand how frustrating it must be to have paid for an auction and not receive the expected acknowledgment from Amazon, especially given your significant investment with us over the past months.
This is certainly not the level of service we aim to provide. Thank you for providing additional information our leadership team is now looking into this matter with our finance and the account manager.
We are committed to ensuring our sellers adhere to their responsibilities and that our buyers receive timely and accurate service. Your experience is important to us, and we want to make this right.
Ananda was SO happy and helpful and…
Ananda was SO happy and helpful and kind! She was also very thorough and answered all my questions!
August 9, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your wonderful review! We're thrilled to hear that Ananda made such a positive impact on your experience. Ananda's service is exactly what we strive for in our customer service.
We appreciate you taking the time to share your experience and are delighted that Ananda was able to answer all your questions and provide you with the support you needed. Your feedback means a lot to us and helps us continue to deliver exceptional service.
Thank you once again for your kind words and for choosing us. We look forward to assisting you in the future!
I recently purchased a batch of Beats…
I recently purchased a batch of Beats headphones. One of the products was not delivered to me. In addition, the condition of the products was terrible. I complained and nothing was done by Bstock. Later I found out that 8 headphones were broken, I complained again, and guess what? nothing was done. Don't waste your time or money, if you have a problem with Bstock you will be on your own.
August 1, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for your feedback and for providing additional information. I’m sorry to hear about your experience with the Beats headphones.
We strive to be transparent about the condition of the products listed on our platform. The auction you won included a “condition” link at the bottom that details what you can expect based on the condition. The Beats auction you won was listed as C/D condition, meaning the items are generally in poorer condition, with possible issues such as scratches, dents, or broken parts. Here’s the definition from our grading scale:
Grade C/D:
"Grade C/D lots are member returns or warehouse displays that fall below the A/B Grade standard. Items may be heavily scratched and/or dented, have missing or broken parts, and be non-working."
I’m genuinely sorry if the products did not meet your expectations, but the condition of the product received did meet the conditions listed for the auction. This is why the dispute based on the condition was denied. However, a pro-rated refund for the missing item was provided earlier this week, once the mediation process was completed.
In the future, I recommend checking for auctions listed under A/B conditions, like-new, overstock, or used-good, which might better suit your needs and expectations. Thank you for bringing this to our attention, and please don’t hesitate to reach out if you have further questions or need additional support.
this is scaaaaaaaaaaaaaaaaaaaaaaam…
this is scaaaaaaaaaaaaaaaaaaaaaaam company
January 2, 2024
Unprompted review
Reply from B-Stock Solutions
I’m truly sorry to hear that you feel this way, and I understand your frustration. We strive to maintain transparency and provide a trustworthy platform for all our users.
We’ve requested additional information in early August 2024 to better understand the issues you encountered, as this will help us address any concerns you might have had. Unfortunately, we did not hear back and are unable to research further. Please know that we take such feedback seriously and are committed to resolving any problems.
Rest assured, we are not a scam company. In fact, many of the largest retailers in the U.S. conduct business through our platform, which reflects our commitment to building a platform that is trustworthy. We've also been in business for over 15 years. We have our headquarters in California with 3 other offices around the United States.
If you’re open to it, please reach out to us directly at cs@bstock.com or use our chat and phone support options so we can work towards resolving your concerns.
We hope to have the opportunity to make things right.
We have always been very please and…
We have always been very please and confident in doing business with b-stock. thank you
July 26, 2024
Reply from B-Stock Solutions
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve consistently been pleased with your experience and feel confident doing business with us.
Your continued support and positive feedback mean a lot to us. We’re committed to maintaining the high standards that have earned your trust and look forward to serving you well into the future.
If there’s anything more we can do for you or if you have any suggestions, please don’t hesitate to let us know. Thank you again for your kind words!
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