Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
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What people talk about most
Based on these reviews
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
Company replied
Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To start off
To start off, I have buying from them for over 8 years and have spent over $359,000 on inventory.
I started a direct contract with them and was told there was no back orders so i took the contract. Yet there was about $15000 in back orders. I was not prepared for that and would not have taken it if my sales person would have told me that.
Long story short i hot behind but ended up catching up and paying it all.
Yet before i did their finance department blocked my bidding, suspended my account and canceled my contract that only has a few weeks left.
As well kept calling, texting and emailing me like i wasnt going to pay after all ive spent.
So basicly 8 years of buying down the drain and they dont care .
They dont care about the relationship and small business’s, they only want your money.
Bad business and just bad experience. I guess there Ceo is not for small businesses, only money.
December 8, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share your experience, and we truly appreciate your many years of partnership with us. Your feedback matters. Our business was built around helping small businesses grow, and we never want anyone to feel unsupported.
We understand how frustrating the contract backlog and account restrictions must have felt. While our Finance team is responsible for managing risk across the platform, we also recognize how important clear communication and trust are, especially with long-standing buyers like yourself. We’re sorry this situation caused stress during an already challenging period.
It does appear that the matter has now been fully resolved and your account access has been restored. Thank you for your patience and for working with our team to get everything back on track.
We value relationships deeply, and your feedback helps us improve the way we support our buyers moving forward. If there’s anything more you’d like to discuss or anything we can do to better support your business, we’re here for you.
Ananda was extremely helpful with my…
Ananda was extremely helpful with my concern about my situation. She went above and beyond in making sure I was satisfied.
December 8, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the wonderful review! We love hearing that Ananda went above and beyond to help. She has a real talent for turning tough situations into smooth ones. We’ll be sure to pass your kind words along to her. We’re grateful to have you in our community!
Ananda was excellent
Ananda was excellent. Had some delivery problems and she helped me through the process. Thanks!
December 8, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks for the great review! We’re thrilled to hear Ananda swooped in like a delivery-problem superhero. She has a real gift for calming the chaos and getting things back on track. We’ll make sure she gets the high-five she deserves. Thanks for being here with us!
Solid platform - Great Service
We recently started using the site.. very impressive. Gabriel from customer service just helped us resolve some issue. thank you
December 8, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the wonderful review! We’re excited to hear the platform has been a great fit so far, and we’re especially glad Gabriel was able to help get everything sorted out. We’ll be sure to pass along the shout-out. We’re happy to have you with us!
DON'T GET SCAMMED LIKE I DID
I completed application to purchase from B Stock on November 20, 2025. Sent in all needed paperwork and it was instantly approved. It shows valid on my B Stock profile. I purchased QVC13330 order. I paid immediately. Then I get email that I need to complete registration before they will ship my order out. WTF? Why was I allowed to purchase and PAY for order if I wasn't completely registered? This is when the scam started. Jon and Precious (supposedly supervisors)give you the runaround about refunding your account.
I had to get local Ontario police involved. BEWARE OF SCAMS WITH BSTOCK
November 20, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience. We’re sorry for the frustration; we know this wasn’t the smooth start you hoped for.
To clarify, some sellers on our platform (including QVC) require specific tax exemption documentation before an order can be released. While your B-Stock account was approved, the documents on file for that seller were incomplete, so the order could not ship. When the documentation wasn’t finalized, the order was canceled.
An email on 12/8 was sent regarding how to help us process your refund.
We want to reassure you that there was no scam involved, just a documentation requirement that paused the order and ended up resulting in a canceled order. Our team is here to assist. For quicker responses we recommend using the chat feature on our website.
I waited over 28 days to get a pallet…
I waited over 21 days to get a pallet from QVC warehouse in Ontario, CA that is only 40 mins from my home. B Stock won't help you until after 14 days of non receipt. Mind you B Stock and QVC has your money. $1400 of my money. Finally b/c I was upset of no order being delivered after 23 days or any mention of a refund, my order was pulled off TForce truck and cancelled. Do you think I would get refund? NO. I had to contact my bank to reimbursement me. BStock still sends me emails regarding my order. This company is scamming many customers every day. Read reviews before you are roped into scam
October 19, 2025
Unprompted review
Reply from B-Stock Solutions
We’re really sorry for the experience you had. We understand how frustrating long shipping timelines can be, especially when the warehouse is nearby.
Because we work with liquidation and recommerce inventory, shipping isn’t the same as standard retail fulfillment. Carriers and warehouses often need 7–14 business days to prepare and move freight orders, which is why we must allow that timeframe to pass before stepping in. We know that doesn’t make the delay any easier, and we apologize for the inconvenience this caused.
We do want to be clear: B-Stock is not a scam. We’ve been in business for more than 15 years and work with many of the nation’s top retailers to help small businesses grow. We also never hold refunds once an order is officially canceled. Those are processed by our Finance team as soon as we receive confirmation from the seller and carrier.
If you're still receiving emails about this order, please reach out so we can update your account and make sure everything is closed out properly. We truly appreciate the feedback and the chance to improve your experience.
Beware buying loads from Costco as they…
Beware buying loads from Costco as they frequently misrepresent the condition of the items. Be prepared for a dispute process to be designed heavily in favor of the seller and not the buyer. If you do have to do a dispute know it will be around 2 months to get your money back and they try to force it on you to accept bstock credit versus an actual refund to your bank. Make sure to document all pallets and loads before opening and be prepared to perform a lot of documentation followed by long periods of wait time. You as a buyer have 5 days to respond with any requested information or the dispute gets closed automatically. The seller gets 3 weeks + to respond and will deny refunding any shipping costs even though half the load you paid to ship was broken.
October 15, 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry to hear about your frustration and understand how challenging this experience must have been, especially when you’re dealing with damaged items and the added stress of a dispute process.
Our mediation team’s role is to work toward a fair resolution for both buyers and sellers based on the listing details, documentation provided, and the terms agreed to at purchase. While the process does require documentation and set response timelines, those requirements are in place so all parties are evaluated consistently and fairly. Refund timelines can vary depending on seller participation and payment method, and when refunds are issued, buyers may choose between an account credit or a return to the original payment method.
We genuinely want to review your situation in more detail. We reached out through Trustpilot about two weeks ago requesting additional information so we could look into your specific order and dispute, but we haven’t received a response yet. Without those details, we’re unable to investigate further.
If you’re willing, please reply to our Trustpilot message with the requested information so we can take a closer look and see how we can help.
Got my issue resolved Amanda was very…
Got my issue resolved Amanda was very helpful today ....very jovial!!
December 5, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for the shoutout! We love hearing that Amanda brought both the help and the good vibes. Her mix of “problem-solver” and “professional ray of sunshine” is definitely one of her superpowers.
We’re glad everything got resolved smoothly. Come back anytime you need us!
Thank you Lilly
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to thank Lilly for helping me with all my questions and being patient with me as I navigated the site with her on the line! Really appreciative for her service and bstock site!
December 2, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the wonderful review! We’re thrilled to hear you’re enjoying your start on B-Stock, and even more excited that Lilly helped make the process smooth and welcoming. She’s fantastic at guiding new buyers, and we’ll be sure to pass along your kind words. They’ll make her day!
We’re grateful to have you in the B-Stock community, and we’re here anytime you need support as you explore new auctions. Happy bidding!
Excellent communication and a joy to…
Excellent communication and a joy to work with!
December 3, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the kind words! We’re so glad your experience was smooth and enjoyable. That’s exactly what we aim for. We appreciate you being part of the B-Stock community and look forward to helping again whenever you need us!
The lady I talked to was very smart and…
The lady I talked to was very smart and to the point.
December 1, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for the kind words! We’re glad to hear your experience was clear, helpful, and to the point. If you happen to remember the agent’s name, let us know. We’d love to recognize her for a job well done!
Ananda is great help
Ananda is great help! The best! Thank you for your support and help on our call
December 1, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for sharing this! We’re thrilled to hear that Ananda was such a great help. She really is one of the best. We’ll make sure your shout-out gets to her. Thanks for the kind words and for choosing B-Stock!
Ananda with the Buyer Assistance Team…
Ananda with the Buyer Assistance Team was really understanding and helpful, patient and encouraging as we tried to figure out an issue that occurred with our order.
November 26, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the kind words! We’re thrilled to hear Ananda took such great care of you. We’ll make sure she sees your shout-out!
We appreciate you being part of the B-Stock community!
Phenomenal Support Team
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've ever spoken to. Perfect attention to detail and making sure our issue was forwarded to the right team and highlighted so it can get handled before the holidays tomorrow. Thanks for the help!
November 26, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the fantastic review! We’re so glad to hear Ananda made such a strong impression. She brings that attention to detail and care to every call, and it’s wonderful to see it shine through here. We’ll make sure she gets the praise!
We appreciate you taking the time to share your experience, and we’re grateful to have you with us on B-Stock.
i was helped in a very professional…
i was helped in a very professional way, Ananda was great
November 25, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the great review! We’re so glad to hear Ananda took good care of you. She has a real talent for making things smooth and professional. We’ll be sure she sees your kind words!
I had an excellent experience with Amanda!
I had an excellent experience with Amanda. She helped me fill out all the forms and guided me through the entire process of getting approved for B-Stock. She was incredibly patient and stayed on the phone with me, walking me through different troubleshooting steps—especially after I’d been struggling with the issue for two weeks. Her support made all the difference, and I really appreciate her dedication and professionalism.
November 25, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for sharing your experience! We’re thrilled to hear that Amanda was able to walk you through the approval process step by step and stick with you until everything was resolved. Her patience and dedication really shine through, and we’ll make sure she sees your kind words. We’re excited to have you on the platform and appreciate you taking the time to recognize great support!
The FF Problem: Why Domestic Liquidators Can't Compete on B-Stock
This is a warning to anyone hoping to use this platform to grow a genuine domestic liquidation business: they have sold out the American liquidator and destroyed the profit margins.
The core problem is the platform's willingness to allow Freight Forwarders (FFs) to dominate their auctions.
These FFs are not local resellers. They are companies paying near-MSRP (often 80-90% of retail price!) just to avoid complex taxes and customs duties in their home countries overseas. They immediately re-crate the stock and ship it out of the country.
The Consequences:
1. Ruinous Pricing: FFs push the bidding so high that there is zero margin left for any domestic small business. If you are a U.S. liquidator trying to make a living on a 30-40% margin, you simply cannot compete with a company willing to pay 85% of MSRP. It has fundamentally ruined the profitability of using this service domestically.
2. Betrayal of Purpose: These items are U.S. returns and overstock. They should be flowing back into the U.S. secondary market to support our economy and provide cheaper goods to local consumers. By allowing FFs to instantly ship them abroad, the platform is prioritizing a quick buck over supporting the thousands of small businesses that built the liquidation industry here.
Allowing FFs to pay these exorbitant prices shows that this platform's priority is maximizing their take and the retailer's immediate profit, even if it means permanently ruining the "American dream" of liquidating for the people who actually helped build this service. It's a true shame.
------------------------------------------------------
We demand the creation of a strictly "U.S. Domestic Buyer Only" marketplace area.
Rule: A minimum of 25% of all major U.S. retailer inventory (Walmart, Target, Costco, etc.) must be allocated to this protected pool.
This separation is necessary to restore profitable margins for U.S. liquidators and ensure U.S. returns flow back into the U.S. consumer economy.
BSTOCK don't forget where you came from, we built you and you sold us out!
October 30, 2025
Unprompted review
Reply from B-Stock Solutions
We appreciate you taking the time to share such a detailed perspective. It’s clear you care a lot about the U.S. secondary market and the future of small domestic liquidators, and we fully respect that.
We do want to clarify a few things based on what we see across the platform:
• Freight Forwarders make up a much smaller percentage of buyers than this post suggests. Most of our buyers are domestic U.S. resellers of all sizes, including the many small businesses that have grown with us for years.
• As a whole, the idea that FFs regularly pay 80–90% of MSRP isn’t reflective of actual performance. If liquidation inventory consistently sold at that level, every major seller in the world would immediately move 100% of their stock onto B-Stock. That’s simply not what’s happening.
• Some marketplaces permit freight forwarders, and others restrict them entirely. Where retailers request domestic-only buyers, we enforce it and have very strict requirements on FF's.
That said, we genuinely value your suggestion. There’s room for ongoing discussion about creating buying environments that better support smaller U.S. liquidators, and your feedback will be shared with the team responsible for marketplace policies.
We want all legitimate resellers, large and small, domestic and international, to succeed. Thank you again for speaking up and pushing for improvements. Your voice matters in shaping how this industry evolves.
Very nice and explained everything to…
Very nice and explained everything to me properly
November 25, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re so glad to hear that everything was clearly explained and that you had a great experience. We appreciate you choosing B-Stock!
Ananda was excellent
Ananda was excellent! Helped me get the case started despite the wrong being sent!
November 24, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks for the awesome review! Even when the wrong stuff shows up, Ananda knows how to make it right and get things moving. We’ll definitely pass along the shout-out! She’ll love it!
Ananda was the most exceptional…
Ananda was the most exceptional customer service rep I have ever had with Bstock. She was so friendly and eager to help me. I highly recommend having more people like her.
November 24, 2025
Unprompted review
Reply from B-Stock Solutions
Love to hear this kind of feedback! Ananda is all about friendly, eager-to-help energy, and we’re so glad you got to experience it firsthand. Thanks for sharing your experience with us!
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