B-Stock Solutions Reviews 464

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness, patience, and professionalism, highlighting numerous positive interactions with knowledgeable representatives. Many people also commend the customer service for being top-notch, responsive, and effective in resolving issues. However, some people were dissatisfied with the products, describing them as worthless merchandise or trash, and noting that a significant portion of items were non-functional or misrepresented. There were also concerns regarding orders, with some customers experiencing delays in receiving items, missing parts of their orders, or receiving incorrect products. Additionally, some reviewers mentioned slow response times from customer service, with some calls being ended abruptly or receiving generic, copied-and-pasted answers.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising individuals like Ananda, Tina, and Julie... See more

Customer service

Customers generally report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight significant dissatisfaction with the products received. Many customers report missing... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers report significant issues, such as missing... See more

Response time

Clients share ambiguous opinions on response times. Many reviewers express significant frustration with slow... See more

Based on these reviews

Rated 5 out of 5 stars

Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more

Company replied

Rated 5 out of 5 stars

I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more

Company replied

Rated 5 out of 5 stars

I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more

Company replied

Rated 5 out of 5 stars

I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more

Company replied


Company details

  1. Online Auction Service
  2. Online Marketplace

Written by the company

Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.


Contact info

3.4

Average

TrustScore 3.5 out of 5

464 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ananda was amazing

Ananda was amazing, she made the process very easy and feel comfortable. thank you for all your help

April 21, 2025
Unprompted review
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Reply from B-Stock Solutions

Thank you so much for the kind words! We're thrilled to hear that Ananda made the process easy and made you feel comfortable—that’s exactly the experience we aim to provide. We’ll be sure to pass along your appreciation to her. Thanks again for being part of the B-Stock community!

Rated 5 out of 5 stars

I JUST HAD AN AMAZING PROFESSIONAL…

I JUST HAD AN AMAZING PROFESSIONAL AXPEIRANCE WITH TINA WARMBOLD . GREAT CUSTOMER CARE ABILTY AND REALLY CARINIG PERSONALITY

April 16, 2025
Unprompted review
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Reply from B-Stock Solutions

Thank you so much for the awesome review! We're thrilled to hear that Tina provided you with such a professional and caring experience—she truly goes above and beyond for our customers. We'll be sure to pass along your kind words to her. We're grateful to have you as part of the B-Stock community!

Rated 1 out of 5 stars

Missing Auction Shipments - No Refunds

We have 4 unresolved disputes with Bstock for merchandise we never received from Amazon auctions. The latest dispute case number is 02063889. Bstock admits that there is an issue with Amazon auctions and often merchandise is sold twice to multiple buyers despite getting payment.

Bstock closes cases with no resolution because they "didn't receive a response." This is a complete fabrication. First, we have to file the dispute on the auction page and provide detailed proof (there is no dispute that they received all this info). Then they ask for it again via email and for some unknown reason those emails are not received and shortly thereafter they close the dispute.

As of January of 2024 to date we are missing merchandise said to be valued well over $200,000. Where is all this merchandise? Why can't we get a refund? There are so many buyers in the same situation. Are there any attorneys out there who would be interested in a class action? Here is your opportunity.

April 11, 2025
Unprompted review
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Reply from B-Stock Solutions

We're truly sorry to hear about your ongoing frustration and completely understand how concerning this situation must be—especially when it involves multiple disputes and high-value inventory.

We want to clarify that, according to our records, all but your most recent dispute (case #02063889) have been resolved, and refunds have been issued where appropriate. If you believe any of these resolutions were made in error or something is still outstanding, please don’t hesitate to reach out to our team directly—we absolutely want to ensure everything has been handled correctly.

Regarding the value of the missing merchandise, we understand the concern. However, it’s important to note that the $200,000 referenced reflects retail pricing, and as you know, B-Stock does not sell inventory at MSRP. That said, we absolutely take every dispute seriously, and our trained mediation team works hard to reach fair outcomes based on the specifics of each case.

We recognize that each auction and marketplace can be uniquely complex, and we’re actively working with the different sellers to reduce errors like duplicate sales and inventory discrepancies. Again, we appreciate your feedback, and we’re here to help resolve anything still open on your account. Might we suggest the B-Stock Blue auctions, where these types of things do not occur and provide a much better buyer experience?

Rated 1 out of 5 stars

Complete rip off

Complete rip off, scam buyer the hold my money for 21 days and after that they want to do a refund for duplicated order
and no products or my money back till now

March 17, 2025
Unprompted review
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Reply from B-Stock Solutions

We’re really sorry to hear about your experience. This is definitely not the kind of situation we want our customers to go through. We understand how frustrating it is to feel like your money is tied up without clear answers.

We’ve requested additional information so we can take a closer look at what happened with your order and help get it resolved. Unfortunately as of 4/7/25, we still haven't heard back from you.
Thank you for your patience, and we hope to hear from you soon so we can get this sorted.

Rated 1 out of 5 stars

WARNING

WARNING: Beware of B Stock's Deceptive Advertising!

I recently fell victim to B Stock's misleading promotion, which promised a shipping cost rebate for ordering 20+ pallets on the same day, from the same location, and paying on the same day.

Despite meeting all the conditions, B Stock reneged on their promise, citing that consolidation is not guaranteed. When I questioned their advertising practices, they simply referred me to the fine print on their website.

Don't fall into the same trap! B Stock's advertising is deceptive and not trustworthy. Save your money and avoid their false promises!

Spread the word and beware of B Stock's misleading advertising!

January 31, 2025
Unprompted review
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Reply from B-Stock Solutions

We’re really sorry to hear about your frustration and absolutely understand why you feel let down. We want to clarify that orders of 20 pallets or more from the same seller, same day, and same payment date do qualify for a review for a consolidation credit, but the final amount is determined in coordination with the carrier after delivery.

I can confirm that as of today, one of our team leads is still actively working with the carrier to finalize the consolidation credit for your order. We know it’s taken longer than expected, and we truly appreciate your patience as we try to get this straightened out.

This is definitely not the experience we want you to have, and we’re doing our best to make it right. Thank you again for your feedback—it helps us improve, and we’re committed to following through.

Rated 1 out of 5 stars

Heaven for scammers

Complete rip off, scam sellers all the way. I purchased there pallets of unmanifested goods, new condition. Here’s what was inside:

-1200 pcs corroded stained metal spotlights for 12V halogen bulbs
-19 pcs acrylic cocktail shakers with caps which can not be removed
774 pcs mugs which are 14 years old and probably bought for 0,15 Eur/pcs based on google search

Ok you would say this is scam sellers fault not B-stock. Mediation will solve this right?
Mediation of B-stock is joke. They demant a ton of pictures etc. (you waste a lot of time doing this) and finally mediatior decide 20% off for items (not mugs because they can not guarantee advertised price is correct) I can not sell !!!!! 20%!!!!! Is this a joke!!!!!!!!
How you can sell metal spotlights which have corroded stains (stains will not go off as corrosion etched away silver or gold plated metal spotlights on visible side and are for halogen 12V lamps which nobody use anymore!!! Or acrylic cocktail shakers with caps which can not be removed! This new condition based no B-stock? What a joke!

Future buyers, do yourself a favor and do not purchase unmanifested loads in any condition or anything from B-stock – you will get scammed big time. And do not hope you have any protection in B-stock mediation. For scam sellers B-stock marketplace is heaven!! And get this info out to others if you can. So they do not get scamed like me.

February 10, 2025
Unprompted review
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Reply from B-Stock Solutions

We’re truly sorry to hear that your recent experience didn’t meet expectations—especially after 7 years of successful orders with us. We really appreciate your long-time partnership and want to thank you for sharing your honest feedback.

You're right—unmanifested loads can be high risk/high reward, and while many buyers have found success with them, we understand that sometimes the results fall far short of expectations. Since B-Stock doesn’t touch or inspect the product, we rely on sellers to represent their inventory accurately, and when things go wrong, our trained mediation team steps in to find a fair resolution between both parties.

That said, we’re truly sorry the outcome of this mediation didn’t feel fair to you. We’ll be sharing your feedback with the team to see how we can improve our processes and communication, especially in cases involving condition concerns and hard-to-sell products.

We’ve been doing this for over 15 years, and while we’ve helped thousands of businesses grow through trusted inventory sourcing, we absolutely recognize that there’s always room to improve. We hear you, we’re listening, and we’ll work to do better in the future. Thank you again for your time and your past business with us.

Rated 1 out of 5 stars

Where do I even begin

Where do I even begin? I feel completely ripped off, and I honestly don’t believe Amazon should be selling these products on their platform – it’s nothing short of a scam. I purchased a full truckload of unmanifested goods, which was supposed to contain 23 full pallets. Instead, I received just 14 small pallets that were double stacked. Here’s what was inside:

Two pallets of empty stacking crates.

Two pallets of budget baby wipes.

Thousands of units of grease remover.

Outdated Peppa Pig vitamins.

One pallet of leaking shampoos and cleaning products, with split open bottles everywhere, causing a huge mess.

The rest was broken ornaments and broken household items, along with leaking paint and other damaged goods.

The goods are completely useless to the point that I now have to pay the council to dispose of them. This stock is either stuff that they should of sent to landfill. It feels like they pick out any items of value and put the into the manifested loads. Then throwing all the broken, rubbish items into pallet boxes for someone else to be completely scammed.

I’m currently in mediation, but it’s moving slowly, and I feel like they’ll just brush me off. I’ve reported this to my bank, and I’ll take whatever legal action is necessary.

Please, do yourself a favor and do not purchase unmanifested loads – they are a complete con. I have videos and photos to prove what I received. My daughter is a journalist for a national newspaper, and I’m seriously considering getting this viral to warn others.

March 5, 2025
Unprompted review
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Reply from B-Stock Solutions

We’re really sorry to hear about your experience on our platform with this seller. This is absolutely not the kind of situation we want any of our buyers to go through. We understand how frustrating and disappointing it must be to receive a truckload that doesn't come close to meeting expectations.

Our trained mediation team is here to help and is committed to working toward a fair resolution for all parties involved. We’re also sorry that the process is taking longer than expected. We know that adds to the frustration, and we’re pushing to get it resolved with the seller as quickly as possible.

Your feedback is being heard and taken seriously. We hope to get this sorted for you soon, and again, we truly regret that this was your experience on our platform.

Rated 1 out of 5 stars

Frustrating Experience with B-Stock Solutions and Lost Shipment

Review for B-Stock Solutions

⭐⭐☆☆☆

I had a very disappointing experience with B-Stock Solutions after purchasing a truckload of appliances from a Costco auction. After waiting nearly a week for delivery, I contacted the logistics company, CH Robinson, only to discover that my entire load had been delivered to someone else. This is a significant error for a full 18-wheeler truckload, and it left me shocked.

I reached out to B-Stock for assistance, but after four days of waiting, they seemed unaware of the situation. The representative I spoke with mentioned that mediation would reach out to me, but I found it frustrating that they were asking if I received someone else's load when it was clear that I hadn’t received anything at all.

I've sent multiple emails regarding the mediation process, but I have yet to receive a response. I've called B-Stock twice, and each time I was met with a lack of support. I paid nearly $16,000 for this load, and it feels like I’m the only one concerned about this situation while someone else is profiting from my appliances.

I expected better communication and support from B-Stock, especially given the amount of money involved. I’m left feeling frustrated and ignored, with no resolution in sight. I hope they can improve their customer service and logistics processes in the future.

March 18, 2025
Unprompted review
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Reply from B-Stock Solutions

We’re really sorry for the frustration and stress this situation has caused, especially on a high-value order like this. We completely understand how upsetting it is to pay nearly $16,000 and still be without your inventory, and we sincerely apologize that you haven’t received your order yet.

Right now, our team is actively working with the shipping company, the seller, and the party who mistakenly received the load to determine if the order can be recovered and redelivered. Unfortunately, these situations are complex and involve multiple parties, you as the buyer, the seller, the carrier, and the unintended recipient, which is why it can take longer than usual to resolve.

That said, this is absolutely not the experience we want you to have on our platform, and we truly regret the delay and lack of communication. Your business and the experience you have is important to us, and our trained mediation team is continuing to work behind the scenes to reach a fair and timely resolution. We appreciate your patience, and we’ll keep pushing to make this right.

Rated 1 out of 5 stars

Beaware Guys if you want to ruin your…

Beaware Guys if you want to ruin your business than buy from they after you create account they will approve and after your purchase right after they receive money they lock the account and you have to chargeback even to get your money back ,

Ok so let me give you the detail than CST526170 , CST526187 , CST526186 these 3 orders paid on 4th March and now finally i have to dispute those with my bank after sending you so many emails and no response ,

Secondly thats my first time i placed order after so many steps account got approved right after paying why account locked if you seem anything fraud than dont approve or dont take money ,

I am not saying you didnt return anyone or take money but keep holding a money and disturbing someones business is also a scam

March 17, 2025
Unprompted review
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Reply from B-Stock Solutions

I'm sorry to hear about your experience, and we understand how concerning this must be. We looked into the order number you provided, and unfortunately, it does not match our order formats, and we were unable to find a corresponding order tied to an account in our system.

To clarify, we do not lock accounts after payment unless fraud is detected. Additionally, we’ve been in business for over 15 years and hold an A+ rating with the BBB. We wouldn’t be able to sustain our business if we operated the way you’ve described.

We’ve requested additional details through TrustPilot so we can investigate further, and we’ll be happy to follow up if that information is provided. If you believe there has been an error, please don’t hesitate to reach out to our customer service team, and we’ll do our best to assist you.

Rated 1 out of 5 stars

Amazon Pallets Stay Away

This review primarily addresses Amazon auctions. So far, I've made six major purchases through Amazon, and after my most recent experience, I believe I'm done. Their product condition grading system is awful. If you're buying used or "good condition" electronics, be very cautious—I honestly wouldn't recommend it, especially for larger items like TVs or home entertainment systems. Despite their claims that the products are in "good condition, with no repairs needed for resale," more than 50% of the units I’ve received have been complete losses. It seems like they don’t even properly check the items before selling them.

While Bstock allows you to file dispute claims and promises protection for your money, every single time, the outcome has favored Bstock and Amazon. In the end, you’re left with broken or damaged units that need to be recycled, which only adds to your time and financial loss.

I have ordered some "like new" condition pallets, and those have been okay, though Amazon tends to mix in about 25% good items and 75% low-quality, hard-to-resell overstock. At least the items are as described, though.

I’ve also had positive experiences with other major retailers on Bstock and haven’t encountered any issues. For anyone just starting out or experiencing similar problems, I recommend exploring other retailers until Amazon improves its service. Every time I've filed a claim, they’ve just apologized and said they’re working on improvements—but nothing has changed, except for the losses to my bank account.

March 13, 2025
Unprompted review
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Reply from B-Stock Solutions

We hear you, and we truly understand how frustrating this experience has been. We’re actively working to improve the Amazon auctions on our platform. We’re in the process of scoring these facilities and making decisions to either require improvements or close underperforming ones.

In the meantime, we highly recommend checking out B-Stock Blue auctions. They’ve consistently provided a better buyer experience, including faster shipping, more accurate inventory, and better condition grading. We appreciate your honest feedback, and we’re committed to making the marketplace better for all buyers!

Rated 1 out of 5 stars

Big Bluff Solutions!

I will be happy to update my review if B-Stock resolves this issue promptly and ensures a smoother payment process in the future.

It has been 17 days since I made the payment for Order #A2Z37086, and the payment status has still not been updated. Your website states that payment updates take 24 hours, but this is clearly false.

If B-Stock cannot process payments themselves, they should at least ensure that sellers follow the payment processing timeline stated on the platform. Simply saying 'we are working on it' is not enough after 10+ days. What specific actions has B-Stock taken to hold the seller accountable? What is the deadline for resolution? If no immediate action is taken, I will be forced to escalate this matter legally and through my bank.

During this time, I have repeatedly contacted your support via email and live chat, and most of the time, you don’t even bother to respond! And when you do, I receive the same copy-paste responses with no real progress. No one is taking responsibility, and no concrete action has been taken to resolve this issue.

At this point, I demand a full refund, including the fee I was forced to pay to B-Stock for this auction, as I have received absolutely nothing in return. This was my first experience with B-Stock, and it has been nothing short of a disaster. This is the worst company I have ever dealt with.

If my payment is not refunded immediately, I will have no choice but to escalate this matter legally and through my bank. Enough is enough!

At this point, it is clear that B-Stock does not care about its customers. If this issue is not resolved immediately, I will not only escalate through my bank but also report this company for fraudulent business practices.

February 28, 2025
Unprompted review
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Reply from B-Stock Solutions

I'm really sorry for the frustration this has caused you. I completely understand why this situation has been so disappointing. We know how important timely payment processing is, and we truly appreciate your patience while we continue working to resolve this.

To clarify, for sellers where B-Stock processes payments directly, orders are marked as paid within 24 hours. However, Amazon EU, the seller for your order, handles its own payment processing, meaning we are reliant on them to confirm payment before we can update the status on our platform. Unfortunately, this has caused delays, but I want to assure you that we have reached out multiple times and continue to push for a resolution on your behalf.

We completely understand that waiting this long is unacceptable, and we are actively working to get this resolved for you as soon as possible. If there are any further updates, we will reach out immediately. We truly value our buyers and regret that this has been your first experience with us. Please know that we are doing everything we can to make this right.

Rated 1 out of 5 stars

Failed first time HORRIBLY

First purchase of a lot was canceled. I paid immediately and now the refund has to go thru multiple channels to be refunded (2 weeks or more of time). Customer service made this seem like an abnormality however it looks like an every day thing and possibly their business model. I’m waiting on my refund after completing step 2 of that process and not all that confident that it will go as it should. Until today there was a chance I’d give them another try although they have proven they don’t want me as a buyer. Good luck to anyone buying from them and remember there are other ways to and places to get merchandise.

February 12, 2025
Unprompted review
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Reply from B-Stock Solutions

I'm really sorry to hear about your experience. This is definitely not the way we want a first purchase to go. While cancellations are not the norm, some of our sellers do cross-sell inventory, and in rare cases, if it's determined that the inventory is no longer available, the order must be canceled.

We completely understand how frustrating it is to wait for a refund, and we appreciate your patience as it moves through the necessary steps. For security purposes, we do not store bank account information on file, plus many of our buyers like to use those credits on other orders. Please don’t hesitate to reach out to us. We’d love the opportunity to help you find inventory that offers a better experience and truly meets your needs. Your feedback is valuable, and we’d love the chance to turn things around for you! We requested your order number but have not heard back. If you could provide this, we'd like to look into this further.

Rated 5 out of 5 stars

Angelina and Support helped me today

Angelina in support helped me today. She was absolutely wonderful and professional and so understanding. It was a great experience. I highly recommend B stock as they take care of their customers.

February 10, 2025
Unprompted review
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Reply from B-Stock Solutions

Thank you so much for your wonderful review! We're so glad to hear that Angelina provided you with such a great experience.

Rated 1 out of 5 stars

Buyers beware!!!

Buyers beware!!!! I would give 0 stars if I could!! Received my 2 pallets today of women clothing and jewelry from Target. What they actually sent was a busted coffee table missing parts, 63 coats, a broken toddlers grocery cart, 6 painters outfits, and a duffel bag. Never ever again!!!

February 7, 2025
Unprompted review
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Reply from B-Stock Solutions

I'm really sorry to hear that your order didn’t match your expectations. That’s not the experience we want for our buyers. This is exactly why we have our dispute process in place. Our trained mediators carefully review cases to reach a fair resolution for both parties if an order doesn’t align with the listed description.

Rated 1 out of 5 stars

Theres is a person that wrote a review…

Theres is a person that wrote a review that's missing the second box and has only half of the couch. Oddly it's the same date that I had an amazon order and I'm missing part of couch and other boxes. I can't sell my stuff either.
Can someone reach out to this person maybe I have her missing boxes.

February 5, 2025
Unprompted review
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Reply from B-Stock Solutions

I'm really sorry to hear about your missing boxes. That's definitely a frustrating situation. We do reach out to everyone who reports issues, and while we can’t guarantee what can be done at this point, we’ll certainly do our best to assist. If you haven’t already, please reach out to our team so we can look into this further.

Rated 5 out of 5 stars

Fast respond

Fast respond, and i got my answerrs right away
Thanks

January 30, 2025
Unprompted review
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Reply from B-Stock Solutions

Thank you for the kind words! We're glad we could get you the answers you needed quickly. Thanks for sharing your experience!

Rated 1 out of 5 stars

I recently purchased a large order of roach infested machines

I recently purchased a large order of NEW SCRATCH AND DENT APPLIANCES! When they arrived they were a mix of non working and new/used cockroach infested machines. Second time this happened. $10k for machines I had to dispose of half and then spend a ton of money getting rid of roaches in my shop! I disputed this load in Nov 2024 and have got absolutely nowhere! They keep giving me the run around saying Costco hasn't got back to them. I call BS! Their shipping is horribly priced and takes forever.

November 5, 2024
Unprompted review
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Reply from B-Stock Solutions

I'm sorry to hear about this load. We've requested some additional information so we can find your order.

Rated 1 out of 5 stars

ESP15545

Misleading Listing and Poor Transparency

I won a bid for lot #ESP15545 (Mixed Electronics, Clothes, Toys & More, 2,012 Pieces, New Condition, Est. Original Retail €50,099), but my experience has been extremely disappointing.

1. Misleading Information: The listing claimed all items were in "New Condition," but over 60% of the merchandise is not even listed on Amazon Europe or UK, making it unusable for resale.

2. Lack of Transparency: There was no clear breakdown of the pallet contents, and the actual items don’t align with the advertised description.

3. Unhelpful Communication: Despite asking for clarification before and after the purchase, the responses were vague, and important details were withheld.

This experience feels like a complete rip-off. I haven't touched the merchandise yet and am seriously considering legal action due to the misrepresentation. I expected honesty and transparency, but this lot does not reflect what was advertised.

I can’t recommend this platform unless they improve their pra

November 15, 2024
Unprompted review
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Reply from B-Stock Solutions

I'm sorry to hear about your dissatisfaction regarding your last order. We understand how frustrating it can be when expectations don’t align with reality.

To clarify, B-Stock does not verify or vet estimated retail prices, as stated in our FAQ and auction terms. While sellers are encouraged to provide accurate estimates, it is ultimately the buyer's responsibility to verify retail values independently and reach out to the seller for any necessary clarification before bidding.

That said, we value your feedback and are always looking for ways to improve transparency and the buyer experience.

Rated 1 out of 5 stars

I have been trying to contact support…

I have been trying to contact support via email for 2 weeks, no connection, they do not respond to messages. I hope they see this review and respond.

January 28, 2025
Unprompted review
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Reply from B-Stock Solutions

Hi. Thanks for reaching out. We've requested some additional information so we can see what is going on with your case.

Rated 5 out of 5 stars

The customer service agent Vicel

The customer service agent Vicel, was straight to the point. My question was regarding shipping, he clarified the topic excellently. He was Helpful, informative, couldn’t have asked for more! Regards.

January 21, 2025
Unprompted review
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Reply from B-Stock Solutions

"Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Vicel was able to assist you effectively and clarify your shipping question. We truly appreciate you choosing B-Stock and look forward to assisting you again in the future.

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