I pirchased four moners and two psu from BT-Miners. They are the best company and have an office in the US. Shipping and payment wrre super easy processes and they handle all the customs crap o do not... See more
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Not sure what happened,but my order didn't go through,even after multiple attempts. Great fraud protection,but difficult to complete a purchase. Company did reach out after my review,showing their ded... See more
Company replied
BT-miners answered all of my questions and made it easy to conduct business with them. Deliveries came faster than expected as well. US buyers, be sure to budget in money for Tarifs, but BT-Miners pri... See more
BT Miner staff was able to answer my questions with confidence. The machine ordered actually arrived earlier than estimated. The customs process went as advertised. Thanks Lena, you're the best! D... See more
Company replied
Company details
Written by the company
BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
Contact info
11 Round Lake Road, 12019, Ballston Lake, United States
- 813-820-0668
- store@bt-miners.com
- bt-miners.com
You should know
Replied to 75% of negative reviews
Typically replies within 1 week
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Nice Experience
Very positive experience, will deal with BT-Miners again
1. Product as advertised
2. Quick shipment
3. The team is very responsive
4. Accept credit card payment
Super fast shipping AAAA+++++
What you expect a company to be
I’ve only made one purchase thus far, but the item I ordered was exactly as advertised, the shipping was timely, and the customer service was excellent. Nothing from this experience would deter me from buying from them again. I’ll be back if they again have the best price for what I’m looking for.
Prices do not match what was listed on…
Prices do not match what was listed on the link that pulled me to your site. This is Shady business tactics.

Reply from BT-Miners
They will not take a credit card unless you send them your ID which I refuse to do
I refuse to send anyone an image of my ID to purchase something with a credit card. Let alone a company located outside of my country why would I do that

Reply from BT-Miners
Great company to work with both with…
Great company to work with both with regard to miner repairs and purchases. Customer service promptly responds and are truly helpful. 5 Stars!!
Poor ethics and service
When my miner arrives it was damaged and they told me it was a used model. They had not sold it this was or disclosed it wasn't new. They abused their position of having been paid via wire transfer to not allow a refund. Never resolved the issue to my satisfaction and I was forced to just take what I could get.
Edit - After weeks of constantly chasing them for a resolution I was initially offered $250. I continually expressed that it was not acceptable to receive a damaged and used miner and that be the resolution. Finally, they credited my account with $750 in store credit. Absolutely not resolved to my satisfaction.

Reply from BT-Miners
Having understanding that some people…
Having understanding that some people are ignorant like myself. And allowing me to correct a purchase order
The tariff situation made things rocky…
The tariff situation made things rocky but BT Miners was quick to fix the situation!!!
Buying another Machine right now!!!!
The purchase was easy to follow and…
The purchase was easy to follow and payment worked great.
Good customer service given time difference
once you have access to an account rep, they are very helpfull and respond fairly quickly given the time difference
BT-Miners makes purchasing …
BT-Miners makes purchasing mining hardware easy. Someone is readily available should you have any questions. Thank you again for your services.
Very easy to navigate the website and I…
Very easy to navigate the website and I love how they have a profitability calculator to inform you what estimate you should expect from the miners!
Easy to navigate ordering
I pirchased four moners and two psu…
I pirchased four moners and two psu from BT-Miners. They are the best company and have an office in the US. Shipping and payment wrre super easy processes and they handle all the customs crap o do not understand. I had one miner act up and the tech support from Lena and Johnny were great. The sales team of MollP, Kyle and Shauna were amazing in responding to my emails. I'll never use another service for my mining needs. Thank you BT-Miners for being an awesome company and i look forward to using your service to expand my home operation.
Trustworthy
Helpful. Trustworthy. Knowledgeable. All important and they delivered in spades. Good work. I recommend BT Miners.
Great communication with KC
Great communication with KC, smooth transaction and great service
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