Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
Company replied
Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
Company replied
4.1
Great
41K reviews
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Excellent service by Peter in Belfast
September 6, 2026
Reply from BT
We are so pleased to hear you received such excellent service from Peter. Thank you for sharing your positive feedback with us, Robert! - Jess
Reply from BT
I'm really pleased to hear that Jennifer was so helpful and provided brilliant customer service. Thank you for sharing your positive feedback! - Jess
Excellent service
Quickly and efficiently renewed my contract online keeping the same charge for another year with no hassle.
September 6, 2026
Reply from BT
I'm so pleased to hear that renewing your contract online was speedy, simple, and hassle-free, allowing you to keep the same price for another year! Thank you for sharing your positive experience. - Jess
Not the best practice
I was happy to some extent but felt I was being pressured into buying a mobile contract I had made clear I did not want. I explained several times I had 18 months of current mobile contract to run and not financially viable to move at this moment but the agent continued to try to get me to sign up for new contract even though I said I did not want to discuss so had to rudely cancel the chat
September 4, 2026
Reply from BT
Hi Ian,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Reply from BT
I'm really pleased to hear that you found our service straightforward and efficient, making your transfer easy. Thank you for sharing your positive feedback! - Jess
Why I decided to stay
After contacting customer services in the past to reduce my broadband costs to no effect when I decided to switch to another provider your call offering a much reduced fee for the same/better service was much appreciated. The person calling was polite and apologetic for my previous dissatisfaction which altogether encouraged me to stay.
September 4, 2026
Reply from BT
I'm really pleased to hear that our call offering a reduced price encouraged you to stay. It's wonderful that our team member was courteous and apologetic, making your experience a positive one. Thanks Julie. - Jess
Contract advice.
I urgently needed to contact BT to get advice about a mis selling of a rival product. I decided to try the BT help number on a Sunday morning and got through to a helpful BT customer service person who was able to cancel the rogue contract and also give me a discount on a new BT contract.
September 6, 2026
Reply from BT
I'm really pleased to hear that our team was able to assist you so effectively on a Sunday morning, helping to resolve your issue and find a great new contract. Thanks for sharing your feedback. - Jess
Excellent customer service.
September 6, 2026
Reply from BT
I'm really pleased to hear that you've had such a positive experience when speaking with the team, Sheikh. Thanks for sharing your feedback. - Jess
Reply from BT
I'm really pleased to hear that you found the reorder process simple to follow. Your positive feedback is greatly appreciated, and we're glad we could make it straightforward for you. - Jess
No problems contacting you.
No problems, person I dealt with was polite and very helpful
September 6, 2026
Reply from BT
I'm delighted to hear that you had such a positive experience and found my colleague to be polite and very helpful. Thank you for sharing your feedback, Philip! - Jess
The operative that sorted out my needs…
The operative that sorted out my needs was great. The one thing that I have to gripe about is that by talking to an actual human rather than dealing via the website, which incidentally was not adequate for. My specific needs, is that I was not entitled to receive the reward card. I believe that's a bit stinky. Thank you!
September 6, 2026
Reply from BT
Hi Marcus,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board. I'm really sorry that you were left feeling a little disappointed by the service.
Thanks - Jess
Reply from BT
We really appreciate your kind words about our sales team, Bethan. We are glad to know you had a positive experience. - Jess
A very helpful agent although I still…
A very helpful agent although I still can’t log in presently! F
September 5, 2026
Reply from BT
We're really happy to hear our colleague was helpful! We understand you're still experiencing login issues - just give us another call and we'll take a further look into what's going on https://www.bt.com/help/contact-bt. - Jess
The agent was very helpful.
The agent was very helpful and communicated all the details of my package.
I was very pleased with him.
September 6, 2026
Reply from BT
I'm really pleased to hear that my colleague was so helpful and communicated all the details of your package clearly. It's wonderful that you were so pleased with the service you received. Thanks Derek. - Jess
50 stars out of 10 to Debbie from…
50 stars out of 10 to Debbie from Truro. Fantastic customer service. Clear, concise, professional, courteous and friendly. Looking forward to my BT package upgrade! HIGHLY recommend.
September 6, 2026
Reply from BT
We're thrilled to hear about your fantastic experience and that Debbie provided such clear, professional, and friendly service. It's wonderful to know you're looking forward to your package upgrade! - Jess
The person who dealt with my enquiry…
The person who dealt with my enquiry was very helpful and the changes to my contract were explained and confirmed straight away by email.
September 5, 2026
Reply from BT
I'm really pleased to hear that my colleague was so helpful and that the changes to your contract were clearly explained and confirmed straight away. Thanks Michael. - Jess
Reply from BT
I'm so pleased to hear that you found our service to be brilliant and our team courteous and helpful. Thank you for sharing your positive feedback with us. Thanks Ana. - Jess
hard work in order to sign up
September 6, 2026
Reply from BT
Hi Barry,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board. I'm sorry to hear that you had a little trouble with signing up.
Thanks - Jess
Reply from BT
I'm really pleased to hear that our team was so pleasant and answered your questions straight away. Thank you for your positive feedback, Erica! - Jess
He was very informative on products…
He was very informative on products offered and answered my questions!
September 4, 2026
Reply from BT
I'm really pleased to hear that our team was so knowledgeable about our products and answered all of your questions. Thank you for your positive feedback, Jane! - Jess
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