BTB Surveyors Reviews 115

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fabulous service. Easy contact. Incredibly detailed survey with photos. Things which are not noticed by the naked eye when doing house viewing. Good to have links elsewhere (backed safe services) to g... See more

Rated 5 out of 5 stars

The BTB team have been excellent. Any communication with them has been answered quickly and efficiently. The survey was comprehensive and well written. Photos told a story, thanks to you all.

Rated 5 out of 5 stars

Fantastic service - quick and efficient Within 10 minutes they had contacted my estate agent and agreed a date to do the survey. Survey report came back equally as quick and was incredibly de... See more

Rated 5 out of 5 stars

We had a level 3 survey undertaken for a 200 year old semi detached property in Kirk Ireton, which was worth its weight in gold, as it identified over £40k of work that needed urgent attention. The... See more

Company replied

Company details

  1. Chartered Surveyor

Written by the company

BTB Surveyors is a reputable and professional chartered surveying company offering services nationwide to meet the needs of clients. We specialise in providing RICS Home Surveys at Level 2 and 3, offering comprehensive property assessments that empower clients with the knowledge they need to make informed decisions about their properties.


Contact info

4.9

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service offered was exceptionally…

The service offered was exceptionally professional, beginning from the quotation stage to the explanations provided. The response was swift. The report is incredibly detailed and informative, providing valuable insights into the property's condition. It has helped me understand the potential expenses I may need to cover after acquiring the property. Mike elaborated on each point highlighted in red, discussing the pros and cons. Consequently, I now feel more confident in my negotiations with property sellers.
I would recommend BTB for their survey /Valuation services. Thank to the BTB team.

July 11, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you for such a great review. We are really pleased to hear Mike's delivered a great report and also advice to enable you to feel more confident in your negotiations! Warmest regards from all at BTB

Rated 5 out of 5 stars

exceptional company

Michael Booth's survey report was extremely helpful in our decision to halt our purchase on our first choice property and save us thousands of pounds. We employed him again with a much better outcome and we are almost through to completion. I have found this company to be very professional and helpful. I would highly recommend them.

June 14, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Many thanks for the positive feedback! We will pass on your comments to Michael. All the best in your new home, warm regards The BTB Team

Rated 1 out of 5 stars

Didn't actually do a full survey as…

Didn't actually do a full survey as advised couldn't get access to the attic, didn't tell/ask anyone about this until survey report was produced. Estate agents advised they had the key, subsequently sent pictures and videos of roof. No response. Chased and Chased. 6 weeks down the line, having to book another surveyor.

The response by the company below is a complete fabrication. I have a images and screenshots of the conversations, texts/emails. To cover thier incompetence, they decide to lie even further rather than apologise and offer some reimbursement. Completely untrustworthy company when I have the receipts, beyond shocked.

Buying a house is a massive expense/decision. Things can sometimes go wrong but to double down on failures not offer any solutions and then continue to lie is a massive red flag. AVOID PEOPLE!

January 19, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Many thanks for your review and apologies that you feel unhappy with our services. When clients book in for a survey, both parties sign terms so everyone is protected and they understand their obligations. These terms highlight that the inspection will be carried out in a single visit and all accessible elements will be inspected and any inaccessible areas will be excluded from the report. In the instance of your inspection, the roof hatch was padlocked shut and the surveyor didn't have a key and therefore couldn't access the roof space. This was documented, along with a photo, in your report. On the day of the inspection, the surveyor contacted you to let you know how the survey went and informed you that due to the padlocked hatch, he was unable to gain access to the roof space. The surveyor offered to return to the property free of charge, which he isn't obliged to do under the terms of engagement, but you agreed with him that you would go back to the property and take photos and video of the roof space. Once received, the surveyor tried to contact you to discuss the images. Upon receiving your email to say you had not heard anything from the surveyor, the surveyor was contacted and requested that you sent the footage over again and he would take another look as he was in the office that afternoon. You declined this offer stating that you didn't wish to try again. Whilst we understand things from your point of view, in this instance, the surveyor completed the inspection and report as per his obligations of service as agreed in the terms of engagement and offered solutions to address the issue. We always strive to provide a first class service and go above and beyond to solve any issues that may arise. Kind regards from the BTB team.

Rated 5 out of 5 stars

Very good surveyor

Very good surveyor, good service. Glad we found BTB whose survey report provides lots of guidance for us. Also very responsible, reply my email even over weekend.

June 23, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Many thanks for the positive feedback! Wishing you all the best in your new home, warm regards from the BTB team

Rated 5 out of 5 stars

BTB were very helpful and efficient

BTB were very helpful and easy to deal with. Responded quickly to queries and the survey report was well presented and efficient. I would recommend them

June 5, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you for the positive feedback, Mrs. Kane. We are delighted to hear that you found our service helpful and would recommend us. Warm regards from the BTB team.

Rated 5 out of 5 stars

Polite and informative

Polite and informative, report supplied in the time frame given. Admin staff also very polite and friendly. Would recommend.

May 20, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

We appreciate the positive feedback, Pamela! Warm regards from the entire BTB Team!

Rated 5 out of 5 stars

Excellent service

We were very pleased with the service that BTB provided. Their pre-survey communication with Marisa was excellent, the survey was completed in a timely fashion. The quality of the report was excellent with helpful explanations of some of the more technical aspects. We were asked about any specific concerns and these were clearly addressed in the report. We highly recommend this service.

May 3, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you so much, Chris! We really appreciate the feedback and your high recommendation! Many thanks from the BTB Team.

Rated 5 out of 5 stars

Absolutely excellent survey, so fast and thorough

Super, super happy with BTB Surveyors and would use again in a heartbeat. So fast to respond, really transparent with process and pricing, and extremely quick both to book in the survey and provide an extremely thorough report.

April 27, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you so much, Magella! Wishing you all the best in your new home from everyone at BTB.

Rated 5 out of 5 stars

Level 3 Building Survey

Fantastic service and highly recommended. I request a Level 3 Building survey and I was very impressed.

The survey date was pencilled in within a few days of requesting and liaised directly with the Estate Agents.

The app kept me up to date and Marissa communicated throughout and responded within minutes to any messages I sent.

The surveyor (Michael) and colleague came out and were very thorough in terms of their inspection and assessment.

The report was written and sent within a week and was very informative and detailed.

I can only highly recommend BTB Surveyors to anyone looking to have a building survey done. The price was very competitive as well.

Many thanks

April 9, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

We are so pleased you were impressed with our services, thank you for such a positive review! We wish you all the best in your new home

Rated 5 out of 5 stars

Great service and value for money

Service was excellent, Marisa was very helpful and answered queries quickly. The survey was a fair price and the availability was good, meaning a quick process overall.

The survey was thorough, thanks!

April 14, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you Zoe! We are really happy to hear such positive feedback

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company! They have been prompt, professional and have excellent customer relation skills. Very pleased with the survey they conducted for us. Excellent company all round!

April 18, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Many thanks for such a positive review, we really appreciate the feedback

Rated 5 out of 5 stars

Marisa

Marisa, is efficient at BTB Surveyors. She helped me with everything. And very professional in what she does.
I would recommend her to all my family and friends.
Thank you.

April 17, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you for the positive feedback! Many thanks for using our services

Rated 5 out of 5 stars

Building survey

Instant response to my enquiry regarding a survey. Service overall was of a high standard and very efficient. The survey report was very detailed and useful.

March 12, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you Lynne for the positive feedback, really appreciated

Rated 5 out of 5 stars

Fab service

Fab service - great price and quality report, received quickly

March 6, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you for the positive feedback. Pleased you were happy with the service. I shall pass this on to the rest of the team! Many thanks, Marisa.

Rated 5 out of 5 stars

Btb sets the gold standard

Btb sets the gold standard for home survey reports. I can't express enough how grateful I am for Marisa and Michael Booth's outstanding support throughout the home survey process with Btb. Their friendliness and willingness to address any queries made the experience truly delightful. Their team showcased unmatched expertise, ensuring a thorough analysis of every aspect. The detailed and easy-to-understand reports provided valuable insights, making the entire experience with Btb not just efficient but genuinely enlightening. If you want a reliable and top-tier home survey report, Btb is the company to trust. A solid 5-star review for an exceptional team and service!

Maq.Hussain

March 4, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you for this positive review Maqbool. I'm really pleased you found the experience truly delightful and the report was easy to understand. We really do appreciate this! Many thanks and all the best in your new home, Marisa.

Rated 5 out of 5 stars

Smooth experience and great customer service

We were very impressed with the service we received from BTB. Marisa is friendly and responsive, the online booking system is easy to use, the example report provided beforehand was useful and the final report was very comprehensive and useful. Thank you!

March 4, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thanks Tor! We really appreciate the feedback and wish you all the best in your new home, Marisa

Rated 5 out of 5 stars

Excellent all round.

February 23, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you Lorraine! We really appreciate the positive feedback and hope you will be very happy in your new home.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Marisa and the team did a great job of looking after me. Would highly recommend.

March 1, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

Thank you for the positive feedback Albert!

Rated 5 out of 5 stars

An excellent service

An excellent service from both Marissa and Mike. I felt that they had my best interests as their priority. Mike phoned with his findings and advice and a very comprehensive and easy to read/understand report followed.

January 26, 2024
Unprompted review
BTB Surveyors logo

Reply from BTB Surveyors

We really appreciate this positive feedback Dawn, thank you! I shall pass the feedback on to Mike. Many thanks Marisa

Rated 5 out of 5 stars

Super efficient service

Super efficient service , Marisa was excellent and followed through on all promises in terms of timelines and commitments - she was a pleasure to deal with . The quality of the surveyors report was excellent and detailed as well as being delivered in time . I would highly recommend BTB surveyors

February 5, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look