I had a very smooth experience using BTCBIT. The entire process worked without any flaws, and the trade was executed cleanly and efficiently. Everything was straightforward, transparent, and easy to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being fully verified cliet for many many years, having turned around great amount, and now scrutinizing trust to me trading 60 euros by asking selfie with handwritten declaration, seems to me bein... See more
Company replied
If you open transaction on saturday/sunday and your transactions will be paused to manual review - you will get your crypto on monday but with exchange rate on time of opening transation. 1 star fo... See more
Company replied
It took little more time to get through KYC and when after reminder it was done, extra communication with customer service was needed to activate promocode, which supposed to be active after registrat... See more
Company replied
Company details
Written by the company
BTCBIT - aims to have the best exchange rates for all major e-currencies and the best 24/7 live support for our customers, this allows people from all around the world to buy and sell digital currencies comfortable and safely. Our company is a team of young and clever people, and we think that being open-minded and negotiable are the most important things in online business. BTCBIT guarantees that the company will do everything in order to satisfy our clients’ needs.
Contact info
Ul. Gesia 8 - 205, 31-535, Krakow, Poland
- +48 588 813 222
- info@btcbit.net
- btcbit.net
You should know
4.0
Great
747 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth experience
I had a very smooth experience using BTCBIT. The entire process worked without any flaws, and the trade was executed cleanly and efficiently. Everything was straightforward, transparent, and easy to follow. I especially appreciated how seamless the transaction felt from start to finish.
March 26, 2026
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
THE BEST WEB TO INVEST
March 18, 2026
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
identifacation old fashioned
identifacation old fashioned, making a selfie with a written piece of paper , dated and stating a sort of message/ disclaimer
February 27, 2026
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Our service rules state that, in certain cases and in accordance with the company’s internal policies, BTCBIT may request additional information or documentation to complete a transaction.
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Fast and uncomplicated!
February 22, 2026
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Good service and low fees
February 10, 2026
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
I buy crypto with SEPA bank i send…
I buy crypto with SEPA bank i send money instant with bank from 2 days till now i dont get my crypto and payment till now still pending , and i try to contact support and live chat but no answer
February 6, 2026
Unprompted review
Reply from BTCBIT
Dear Customer,
Thank you for your patience and for sharing your feedback with us.
We kindly inform you that the SEPA payments take some tome to be received on our end, it ordinary is received within 1-3 business days. We are really sorry, that you were left without answer from our side, but please be informed that our support chat is available on working days from 9 to 18 EET. All your questions will be reviewed and answered as soon as possible when our support chat is live on the next working day. We truly appreciate your understanding and are working to make our support faster and smoother for you.
Sincerely,
BTCBIT.NET Team
They respond very fast and the do what…
They respond very fast and the do what they say
February 2, 2026
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
You remove a payment method with…
You remove a payment method with notifying anyone. I bought some Aircash abon then I realise the method was removed and your customer service were rude to me and telling me it won't be available anymore. No I don't even know what to do with the voucher with me.
December 22, 2025
Unprompted review
Reply from BTCBIT
Dear Customer,
Thank you for your reply.
We understand that this situation may have caused inconvenience. The payment method became unavailable due to circumstances beyond our control, and the change took effect without prior notice.
As the voucher was issued by a third-party provider, we are unable to redeem, exchange, or otherwise process it on our side. We recommend contacting the voucher issuer directly for further assistance regarding its use or validity.
Sincerely,
BTCBIT.NET Team
Easy to work with
Easy to work with; fast transactions; unfortunately high commission fees
December 12, 2025
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
I want to get my money back from your…
I want to get my money back from your site, how do I do that? My question is simple!
December 15, 2025
Unprompted review
Reply from BTCBIT
Dear customer,
Kindly provide the email address where you registered with our service so that we can analyze your situation in more detail and provide a response.
Sincerely,
BTCBIT.NET Team
Simple and effective!
December 11, 2025
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Very good Exchange Server for Aircash
Very good Exchange Server for Aircash. And if you have a Problem, there is 24/7 a Support chat, which answers instantly.
October 10, 2025
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Reply from BTCBIT
Dear Customer,
Thank you for your patience and for sharing your feedback with us. We’re really sorry the chat felt slow — sometimes response times can take a little longer when we’re helping many customers at once. Please be informed that our support chat is available on working days from 9 to 18 EET. We truly appreciate your understanding and are working to make our support faster and smoother for you.
Sincerely,
BTCBIT.NET Team
Didn’t got payed out 2000€ in ETH.
Didn’t got payed out 2000€ in ETH.
Invoice no: BL47939407
Keep caution‘ only 1 review they give 5 star here! They didn’t paid me out and took the money from me!
September 7, 2025
Unprompted review
Reply from BTCBIT
Dear Customer,
Thank you for your review!
Please note, that we strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day.
This information is also stated in our service policy - https://btcbit.net/terms/
Please be informed, that your payment has been processed and the cryptocurrency was sent to the wallet address you provided.
Sincerely,
BTCBIT.NET Team
Being fully verified cliet for many…
Being fully verified cliet for many many years, having turned around great amount, and now scrutinizing trust to me trading 60 euros by asking selfie with handwritten declaration, seems to me being lack of trust. Ref. Invoice BB47773393
Kind regards
Jens Jørgen Bryde Pedersen
Copenhagen/Denmark
August 29, 2025
Reply from BTCBIT
Dear Customer,
Thank you for your feedback.
We sincerely apologize for causing you to feel a lack of trust on our part. In accordance with the rules and policies of our service, Section 6.1, BTCBIT has the right to request additional documents in order to process a payment.
Your opinion is important to us, and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Did KYC + Transfer from paysafe to…
Did KYC + Transfer from paysafe to litecoin in 5 minutes rates not the best id use skrill if u want better rate
July 21, 2025
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
It’s not good enough because I feel…
It’s not good enough because I feel it’s just like a scam that’s the point because after I refer someone to the site and he bought a coin of 500 euro and the coin dis not go through but you decided to deduct from the account which is so bad and since then you just asking him to verify and ask him to write his name out again to know if he’s the one sending it and he has done that already but you still did not do the necessity and its so bad of you
July 10, 2025
Unprompted review
Reply from BTCBIT
Dear customer,
BTCBIT provides a cryptocurrency exchange service (via our service it is possible only to buy or sell cryptocurrency). We do not store crypto wallet addresses, cryptocurrency or fiat money on customers accounts.
Kindly provide the email address where you registered with our service so that we can analyze your situation in more detail and provide a response.
Sincerely,
BTCBIT.NET Team
Beware of this company
Beware of this company ! The pay and overall process is bad and cannot be group with TREATY.
Hassle free and good pay .
July 4, 2025
Unprompted review
Reply from BTCBIT
Dear customer,
Kindly provide the email address where you registered with our service so that we can analyze your situation in more detail and provide a response.
Sincerely,
BTCBIT.NET Team
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.