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BTG Eddisons Property Auctions Reviews 

1,063
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, ensuring pleasant and informative interactions. The service is frequently highlighted as excellent, with many noting the efficiency, clarity, and ease of the auction process from start to finish. People also appreciate the guidance on pricing, which often led to sales exceeding expectations. However, some customers noted concerns regarding unexpected or unclear fees, with instances of charges being disputed or perceived as undue. A few others felt there were issues regarding property values or the auction process, including concerns about the accuracy of information and the bidding process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, describing it as professional, efficient, and friendly from start to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional level of... See more

User experience

Customers consistently note positive experiences with user experience, finding the process very quick, easy,... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with the achieved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BTG auction are clear, transparent , updated in real time and very friendly service from the team if you speak with them regarding any queries. all legal packs uploaded early, leaving plenty if tim... See more

Company replied

Rated 5 out of 5 stars

It is 30 years since I last had dealings with Adrian at Mark Jenkinson. My memories are of a charming snd efficient man. Nothing has changed. His clarity on what my expectations from an auction might... See more

Company replied

Rated 5 out of 5 stars

This company are very good communicators. Everything is explained to you & it’s always possible to call someone for advice or latest updates. A great way to sell your property if you want a quicker ro... See more

Company replied

Rated 5 out of 5 stars

We’re a property trader and use BTG on a regular basis. I’ve worked with Scott for many years and he’s always approachable, knowledgeable, and happy to help no matter what’s needed. Suky, the senior... See more

Company replied


Company details

  1. Real Estate Auctioneer
  2. Auction House
  3. Commercial Real Estate Agency
  4. Real Estate Agents

About BTG Eddisons Property Auctions

Written by the company

We are BTG Eddisons Property Auctions

Blending the property auction prowess of Pugh, Mark Jenkinson and SDL, we bring together two centuries of expertise to deliver a five-star service to thousands of people like you, every single year.

From residential homes to commercial premises and land, our property auctions deliver speed, simplicity and certainty to thousands of buyers and sellers across the UK.

Drawing together two centuries of expertise, we deliver a five-star service. With a process that’s proven to work wonders for any person and every property.

What We Do
Building on our strong property auction heritage, BTG Eddisons Property Auctions provides a comprehensive and flexible auction service designed to meet the needs of today’s property market. We sell a wide range of property types including residential homes, commercial premises, mixed-use buildings, development opportunities and land, working with private sellers, investors, corporate clients, local authorities and professional advisors.

Our property auctions are structured to deliver speed and certainty, with clear timelines and transparent terms that give both buyers and sellers confidence from start to finish. By combining traditional auction principles with modern online technology, we make property auctions more accessible while maintaining the integrity and professionalism our clients expect.

Expert Support at Every Stage
From the initial conversation through to completion, our experienced auction team provides hands-on guidance and practical advice tailored to each property and client. This includes realistic pricing strategies, targeted marketing campaigns, and access to a national database of active bidders.

As part of the wider BTG Eddisons group, we are supported by an extensive network of property specialists, allowing us to draw on in-depth local knowledge and specialist expertise whenever required. This integrated approach ensures each lot is positioned to achieve the best possible outcome.

A Trusted Route to Market
Whether you are selling a single property or managing a portfolio, BTG Eddisons Property Auctions offers a reliable and efficient route to market. Our growing bidder database, national reach and proven auction platform means properties are exposed to serious, motivated buyers from across the UK and beyond.

Above all, we pride ourselves on delivering a professional, straightforward service built on trust, experience and results.

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,063)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful all the way through and very…

Helpful all the way through and very professional.
I'm just hoping I've done the right thing as I'm new to this and a little apprehensive.
Thanks

August 1, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review. If you're feeling a little nervous, please do call us for a chat. We love the auction process and we'd love you to too.

Rated 5 out of 5 stars

Great service from SDL.

I am so pleased that I used SDL Auctions for the sale of my property. The auctioneer had a great sales technique for encouraging bids with great results. I would personally like to thank Rob Stone and Ian Saxton for their excellent advice and professionalism. Great service throughout from everyone involved. I would highly recommend SDL Property Auctions.
Dorothy and Peter.

July 31, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your wonderful 5 star review! It's great to hear you had such a good experience with Rob, Ian and the team. Congratulations on your sale!

Rated 5 out of 5 stars

Auctioneer was fabulous

Firstly I would like to thank the auctioneer for his sales techniques during the auction, he knows how to encourage bidding, giving everyone a chance to bid, even when it is clear bidding has come to an end. He is professional and very good at what he does!
I was selling a house. SDL updated me regularly in the two weeks prior to the auction, with details of any offers made, and how many people registered to bid.
They phoned straight after the auction had sold my house, to give a completion date.
I highly rate this company, the service I received was great!

July 31, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and wonderful feedback. Congratulations on your sale!

Rated 3 out of 5 stars

Be careful of "off the wall" bidding

Comms are good and the sales rep was very knowledgeable (Thanks Steph)
Please be careful when bidding as SDL Property Auctions do "off the wall bidding" which means they purposely put bids in that aren't real to inflate the selling price - Stick to your budget and only bid what you think is right (They may come back to you after the auction)

July 16, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your review. We're pleased to hear you enjoyed your auction experience with Steph, however we're disappointed we didn't provide you with more than a 3 star service.

We'd like to clarify that taking bids off the wall is an industry recognised practice which all auctioneers operate when offering lots for sale. We only do this below the reserve price, purely to encourage bidding and get the best price for our sellers, not to inflate the sale price.

We absolutely agree with your comment about sticking to your budget, that's essential when purchasing by auction. If you have done your research before the auction and set your budget then you should leave the auction happy, as we hope you have.

Rated 5 out of 5 stars

smooth transaction

smooth transaction, staff were very helpful before and after the sale.

June 27, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your five star review!

Rated 5 out of 5 stars

Good communication.

I was kept informed all throughout the sale process. SDLs employees were very helpful and explained how it all worked. I was very happy.

June 30, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review. We're pleased to hear you enjoyed your auction experience.

Rated 5 out of 5 stars

Excellent professional service from…

First experience of auctioning a property.
Excellent professional service from start to finish. Would recommend.

May 29, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your wonderful 5 star review!

Rated 5 out of 5 stars

Amazing

Great service from start to finish. Lovely people all around. Accommodating, flexible and plain helpful. Thanks guys!

July 1, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for the 5 star review!

Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID, Dealt with some unprofessional fool named Martin Cunningham, worst service ever, fails to keep you informed always having to try to chase him up (he will ignore your calls and forward you to voicemail) if you call SDl on the 0800 number they seem to have to check with martin and he's very rarely contactable (seems to go on annual leave a hell of a lot) the most you will get from him is a text at the end of the day saying he'll contact you the next day then doesn't, you have to chase him up again, Unless you have months of time to spare I would recommend using another service. He also fails to abide by his clients instructions, will pull your property from auction without consulting, fails to update himself on interest in your property, appalling service

July 2, 2025
Unprompted review
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Reply from BTG Eddisons Property Auctions

We're very sorry to read your feedback. We'd like to apologise for not meeting your expectations and confirm that we are making it a priority to review what happened in relation to the sale of your property.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I will definitely be using their service again step by step guidance dedicated team to getting the best results achievable. Literally above and beyond
Thank You

July 1, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for the 5 star review and congratulations on your sale!

Rated 5 out of 5 stars

Great communication

Great communication, kept me informed of the process without having to be chased, collectively a seamless experience

July 2, 2025
Unprompted review
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Reply from BTG Eddisons Property Auctions

Thank you for the 5 star review!

Rated 5 out of 5 stars

Although I personally didn't deal with…

Although I personally didn't deal with sdl I went through a solicitor. I was
More than happy I was kept informed throughout and they achieved a fair price ⁸

June 30, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for the 5 star review. Congratulations on your sale.

Rated 5 out of 5 stars

We recently sold a long-vacant…

We recently sold a long-vacant commercial property through SDL Auctions and were absolutely delighted with the result. Christopher Theocharides and his team were professional, responsive, and extremely knowledgeable.

They gave clear guidance throughout — from preparing the legal pack to auction strategy — and managed to generate strong buyer interest, ultimately selling the property well above expectations. Steph also provided fantastic sale support.

A genuinely impressive and efficient team. Highly recommended!

June 26, 2025
Unprompted review
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Reply from BTG Eddisons Property Auctions

Thank you for the wonderful 5 star review. It's great to hear you had such a good experience with Chris, Steph and the team.

Rated 5 out of 5 stars

Fast responses to every query

Fast responses to every query, lovely team, excellent support and very helpful (especially Steph). Thank you

June 24, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review!

Rated 5 out of 5 stars

Carl was fantastic

Carl was fantastic. The team couldn't have made it any easier for me. Thank you so much.

June 16, 2025
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and great comments for Carl and the team.

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