Placed an order a Leap v2 as my current non-ergo chair was unsupportive after a back injury. When I reached out to customer service, they were able to expedite my order given the circumstances. The c... See more
Company replied
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Review summary
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Made a purchase for a very good price with an excellent warranty and then found out the item purchased was no longer needed. Worked with Jackie over the phone and email and she was extremely polite, p... See more
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Start to finish and even after delivery, AMAZING experience and company!!! First off, the refurbished Steelcase Leap V2 chair is AWESOME!!! You don't realize the difference between a real good offic... See more
Company replied
Customer Service is top notch. They're fast to respond to my inquiries prior to the purchase. They also provide great referral for the headrest (Atlas headrest). Reputable companies tend to refe... See more
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Company details
Information provided by various external sources
BTOD.com is a certified member of BBBOnline ® Reliability Program maintaining an A+ rating. Our sales continue to grow year after year because our dedication to providing high quality products and excellent customer service. In 2013 our company was ranked 1,366 on Inc.’s top 5,000 list. In early 2019, BTOD.com grew to te employees and moved into a location in Weston, WI. This will give local customers an opportunity to try products in person and provide a virtual showroom to clients across the United States and Canada.
Written by the company
Contact info
5508 E. Jelinek Ave., 54476, Weston, WI, United States
- 866-733-0698
- info@btod.com
- btod.com
4.7
Excellent
3K reviews
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Regret
I want to start by saying that saving money was never my main goal—I was looking for the best of both worlds: the adjustability of the Leap chair, combined with the comfort from the Amia. Unfortunately, what I received fell short in too many ways.
I purchased a refurbished Lamia chair for over $800, hoping it would live up to its reputation. Instead, I received a chair with mismatched black colors that made it look pieced together. The backrest's fabric was extremely flimsy and noticeably thin—so much so that I had serious doubts it would last more than a year or two. To make matters worse, the backrest cushion felt virtually non-existent, offering none of the support or comfort I expected at this price point.
There were also functional issues. The grooves in the lumbar support showed signs of wear and tear, which occasionally caused the adjustable lumbar feature to get stuck. This made the chair even less practical for everyday use
Although the company advertises a "hassle-free full refund," that wasn’t the case for me. The only option required me to stay home and wait for a pickup, which would have cost me money in lost time.
In the end, I donated the chair rather than keep dealing with the return logistics. There was no reimbursement for the poor quality, and the 12-year warranty that will never be used. I wanted something reliable and comfortable, and what I received felt more like a patchwork gamble. I would strongly caution future buyers to manage expectations and be aware that “refurbished” can sometimes just mean “compromised.” Do yourself a favor and just buy brand new.
February 14, 2025
Reply from BTOD.com - BTOD
We want to clarify that BTOD Service promptly contacted the customer and offered a free return, including a scheduled FedEx pickup, for a full refund. The customer chose to donate the chair, making it ineligible for a refund, as the product must be returned to process one.
We respect the customer’s decision.
A really good company, that stands behind their product and answers questions quickly!
This is my third desk purchase. Customer service is excellent! A couple years back after one desk was already 5 years old, had to have electronics replaced. A replacement was shipped out overnight at no cost! You don't find that kind of service now a days...
February 15, 2025
Reply from BTOD.com - BTOD
Dear Daniel,
Thank you for the 5-star review! We're so happy to hear you're pleased with your VertDesk V3 standing desk purchase and our service.
Kind regards,
BTOD
Great office supply retailer
Excellent customer service, I do not have a porch so I cannot have packages dropped off at my house and the representative was kind enough to require a signature on delivery! Satisfied with my purchase, shipping was quick and the product arrived in good condition!
February 17, 2025
Reply from BTOD.com - BTOD
Dear Henry,
Thank you for your 5-star review of the Vera chair! We’re thrilled to hear that you're satisfied with both the chair and the quick shipping. It's wonderful to know that the product arrived in great condition as well. We truly appreciate your feedback.
Thanks again!
BTOD
Happy Customer-Steelcase Amia
Happy Customer!!! Excellent experience from order to delivery!!! I purchased a refurbished Steelcase Amia, and selected fabric, new cylinder, and armrests. Just like new!!! I researched this company by watching their Steelcase lineup of office chairs on YouTube, and read Trustpilot reviews before deciding to go with Btod. Glad I did!!! Highly recommend this company if you’re looking at purchasing a very good office chair without paying $$$$.
February 16, 2025
Reply from BTOD.com - BTOD
Dear LaShell,
Thank you for the 5-star review! We're thrilled to hear you're happy with your refurbished Steelcase Amia and the customizations you chose. It’s great to know that our YouTube videos and Trustpilot reviews helped in your decision. We truly appreciate your recommendation and are so glad you had an excellent experience from start to finish! Welcome to the BTOD community!
Kind regards,
BTOD
Highly recommend!
Chair as described and very sturdy. Nice birchbark color. I am 5 foot four; my son is 6 foot four and we both have the same chair and it is as comfortable for him as it is for me. I had a problem with the FedEx delivery and BTOD’s customer service was amazingly responsive.
February 15, 2025
Reply from BTOD.com - BTOD
Dear Lori,
Thank you for your wonderful feedback! We're so glad to hear that the Refurbished Leap chair is sturdy and comfortable for both you and your son, and that the birchbark color is to your liking. We're also thrilled that our service team was able to assist with your FedEx delivery issue promptly. Thank you for your business!
Regards,
BTOD
Reply from BTOD.com - BTOD
Dear Scott,
Thank you for your feedback! We're thrilled to hear that the Eurotech Vera Mesh chair was easy to assemble and that you're finding it very comfortable. We appreciate your business!
Kind regards,
BTOD
Reply from BTOD.com - BTOD
Dear Toby,
Thank you for your feedback! We're glad the Refurbished Amia chair arrived in great condition and meets your expectations!
Kind regards,
BTOD
Happy I Made This Purchase
Great quality chair, shipped faster than anticipated and was super easy to assemble. Overall I am very satisfied.
February 13, 2025
Reply from BTOD.com - BTOD
Dear Mike,
Thank you for the great review! We're so glad you're satisfied with your Refurbished Ameap chair, fast shipping, and easy assembly. We appreciate your feedback!
Regards,
BTOD
Great chair, great price, and amazing support
I got a great price on a really good chair. Shipping did take a few weeks but for the price I got it at compared to retail it was well worth the wait.
I did have two issues with the cylinder,
1) I put it in wrong and needed help getting it set back.
2) The height stopped working.
both times btod responded within minutes and solved my issues.
February 12, 2025
Reply from BTOD.com - BTOD
Dear Nathan,
Thank you for the 5-star review! We're thrilled you’re happy with your Refurbished Leap by BTOD and the price. We’re also glad our team was able to assist you quickly with the cylinder issues. We appreciate your patience and look forward to helping you again if needed!
Best regards,
BTOD
Reply from BTOD.com - BTOD
Dear Robert,
Thank you for your fantastic 5-star review! Enjoy your Refurbished Leap by BTOD!
Regards,
BTOD
Chair appears new & is comfortable
Chair appears new, is comfortable, and works well. Has an off-gas smell to it and they delayed shipping a bit, but at least they notified me with a pleasant email. Most companies just tell you suck it up and it'll get there eventually. Quite happy with my purchase so far
February 10, 2025
Reply from BTOD.com - BTOD
Dear Rob,
Thank you for your 5-star review! We're glad you're enjoying your new chair. We apologize for the off-gassing smell and shipping delay. Please know that your personal customer service rep, who emailed you on March 5th, is available to assist with any concerns regarding the smell. This is not typical, and we’d love to help resolve it. Feel free to reach out to service@btod.com anytime, and your rep will assist you promptly. Thanks again for your feedback!
Regards,
BTOD Service
Lacking quality control, good customer service
This is my 4th stand up desk purchase; my first from BTOD. VertDesk v3 is advertised to be one of the best desks in the market in this price range. Unfortunately, mine arrived with a structural defect of one leg and a cosmetic defect of the other. Took a week to sort it out, receive replacement and return the defective legs. This issue could have been avoided with simple quality control measures. The customer service was very friendly and attentive. The product, however, overpromised and underdelivered. I have not had a single problem with my first three standing desks. As a result, my experience with VertDesk was disappointing.
February 10, 2025
Reply from BTOD.com - BTOD
Dear Yuriy,
Thank you for sharing your feedback. We sincerely apologize for the bent foot and dent on the leg frame that you received. We’re glad our service team was able to quickly ship two brand-new legs via FedEx Express, and that you received them within a week. While we are happy with the speedy delivery, we certainly wish they could have arrived even sooner.
Please know that these issues are not reflective of our usual quality standards, and we take great pride in providing high-quality products. We also issued you an additional credit, and we hope that our efforts have improved your experience in some way.
Again, we apologize for the trouble, and we truly hope you’ll consider visiting BTOD again someday. If you have any further concerns or questions, please don’t hesitate to reach out 1-866-733-0698 or service@btod.com.
Warm regards,
BTOD Service
Chair arrived quickly
Chair arrived quickly, easy to assemble, excellent condition with no visible wear, even though it was a refurb.
February 9, 2025
Reply from BTOD.com - BTOD
Dear John,
Thank you for your fantastic review! We're so glad to hear that your Refurbished Steelcase Amia arrived quickly, was easy to assemble, and met your expectations in terms of condition. We take great care in refurbishing our chairs to ensure they look and perform like new. Enjoy your chair!
Kind regards,
BTOD
Good communication and great overall experience
The shipping was fast. I also had a question about my order which I emailed to btod. They responded quickly. The chair is great. Eurotech Vera is a very comfortable chair.
February 2, 2025
Reply from BTOD.com - BTOD
Dear Pete,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're enjoying your Eurotech Vera chair and that your experience with our customer service was smooth and prompt. We take pride in providing excellent service, and we're glad it made a difference for you. If you ever need anything else, don’t hesitate to reach out. Enjoy your new chair!
Regards,
BTOD
Unbiased reviews on the best chair
Unbiased reviews on the best chair
Steelcase Leap V2 - Great Chair
February 5, 2025
Reply from BTOD.com - BTOD
Dear Philip,
Thank you for your kind words! We're thrilled you love your Steelcase Leap V2. Enjoy the comfort and support!
Best regards,
BTOD
Chairs are 24/7 dispatcher chairs
I bought two. Arrived on time and chair was exactly as described. Easy to put together and they worked as expected. We plan on buying another next year.
February 4, 2025
Reply from BTOD.com - BTOD
Dear Jesse,
Thank you for your wonderful review! We're thrilled to hear that your two BTOD Leather 24/7 Big and Tall Office Chairs arrived on time, were easy to assemble, and met your expectations. We appreciate your support and look forward to serving you again next year. Welcome to the BTOD community!
Best regards,
BTOD
Great customer support
I ordered my refurbished Amia from BTOD and have been pleased with the chair as well as the customer service. I reached out to customer support after assembling the chair and they were quick to respond and confirm that my issues were resolved.
February 14, 2025
Unprompted review
Reply from BTOD.com - BTOD
Dear Peter,
Thank you for your kind review! We're thrilled to hear that you're satisfied with both your Refurbished Amia chair and our customer service. We truly appreciate your feedback and look forward to assisting you again in the future.
Regards,
BTOD
I couldn't be happier with my Ameap…
I couldn't be happier with my Ameap chair. so comfortable and I really can't tell any difference from a new chair. I would definitely order from BTOD again the next time I need an office chair.
February 3, 2025
Reply from BTOD.com - BTOD
Dear Eric,
Thank you for the fantastic review! We're thrilled to hear you're loving your Refurbished Ameap chair. We look forward to serving you again in the future!
Regards,
BTOD
Great service and support
Great service and support! I ordered a refurbished Leap and it came very nicely packaged and was in like-new condition! A CS rep reached out when the package shipped... so when I had a minor issue, I simply replied to the email and they took care of it! So convenient!
February 1, 2025
Reply from BTOD.com - BTOD
Dear Jason,
Thank you for the wonderful review! We're so glad to hear you’re happy with your Refurbished Leap and the service. We appreciate your feedback and look forward to serving you again!
Regards,
BTOD
I love that BTOD has so much helpful…
I love that BTOD has so much helpful information on YouTube AND that they have a physical location. They've been great to work with on all my purchases.
February 27, 2025
Reply from BTOD.com - BTOD
Dear Joel,
Thank you for the wonderful review! We're so glad you’ve found our YouTube content and physical location helpful. We truly appreciate your continued support and look forward to working with you again!
Kind regards,
BTOD
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