WARNING!!! Do not use this platform.
* You are required to open a BTrade account.
* I was told it would be easy to withdraw my funds. This is a lie.
* They have an online chat program, on their platform site, but nobody monitors it on a daily basis. My first message took 4 days to get a response and the response had nothing to do with my query. Their chat on their home page is more effective.
* They have an email account for "support". After 3 days, still no reply. Update, I finally received a reply. Useless, unrelated and not at all helpful, but a reply nonetheless.
* They do not have a toll free number. Clients are forced to wait for an unscheduled call within an unreasonable time frame and several days apart if you miss their call.
* I have tried to withdraw my funds on 08Mar2024 and I have not received any funds or assistance from their "support" team.
* What they don't tell you is that they use bitcoin as the default currency.
* Because of this, you need to open a second account with another platform to transfer the bitcoin and convert it to USD or in my case CAD. That second account, is with VirgoCx. They have similar functions and products. so I now have 2 useless accounts.
* They tell you to install a program called AnyDesk so that they can help you navigate through the platform. That may be true, but now I don't know if my PC has been breached.
* I told them I wanted to keep the minimum funds required to open the account and monitor it's performance.
* After some correspondence via WhatsApp, email and phone calls, I grow leery of this organization's intent when they use a very aggressive approach in trying to get me to deposit tens of thousands of dollars into my account.
* When I told them I wanted to keep monitoring and test the platform, their representative became irate, aggravated and more aggressive and continued to pressure me into depositing more funds.
* After my continued and repeated refusal to "invest" in their platform, he threatened to close my account.
* While my account appeared to be growing in size managed by their "bot", I continued with my research on BTrade including the reviews on this site.
* As I gather more and more information, it appears that I have become an unwilling victim.
* For those that provided a POSITIVE review, I would like to know about their experience in WITHDRAWING THEIR FUNDS. Any takers? I thought so. In other words, positive reviews are FAKE!!!
Update: 11Apr2024.
My response to BTrade's rebuttal posted below:
* Why reply in Spanish? Fear of ridicule from english speaking majority???
* All comments are obviously my opinion based on my experience with your organization.
* I've only posted facts backed by names, dates, emails, phone records, chat transcripts and screenshots which I'd be happy to upload, but the readers are already tasked with reading this novel.
* Some of the information may unknowingly incriminate your associates. (as much as I'd like to expose them)
* Are you DAFT? Of course it's not my real name, I value my privacy like most people.
* The platform I am referring to is "platform dot btrade dot net" and the home page is "btrade dot net". The Chrome browser tab would display a triangle inside a circle icon. Your logo is a white "B" inside circular arcs. I hope this clarifies any misunderstanding.
* Additionally, my issue remains unresolved and the 4th account manager assigned to me has failed to reach out in a timely manner.
* Why is another account manager assigned when your associate from the chat program indicates it's the finance department that has the final decision on approving or denying a withdrawal? Incidentally flawed again. Other than money laundering, why would you deny access to my or anyone else's funds?
* Finally, what is the reason for not providing a toll free number? Clients are forced to wait for an unscheduled call with no reasonable time frame.
Update: 27Apr2024
* I have sent 4 emails to the 4th account manager. Still no reply or any form of communication.
* I filed a complaint with Mastercard. I asked for my original deposit to BTrade to be reversed.
* Even though my funds have grown in size, it is worthless if I can't withdraw it.
* By filing the complaint, Mastercard is now dealing with BTrade directly and is now investigating.
* This is the best way to get your money back and also flag Btrade in the process.
* If Mastercard continues to receive complaints and I strongly recommend everyone else to do this, eventually Mastercard will stop allowing transactions with BTrade avoiding future potential victims.
November 23, 2023
Unprompted review