Absolutely rubbish. Ordered product on the 16 March, nothing received. I've emailed them but emails are getting bounced back. Bubble Butt is still showing active on Companies House. Obviously taking m... See more
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Beware of this company. It appears they take your order but do not deliver the goods. They are not contactable. I have reported them to Paypal and will report them to Action Fraud as a bogus company.... See more
The item did not arrive. Company uncontactable. Looks like they have gone out of business as website is no longer available. Fortunately my order was only for £10.98 and was refunded via PayPal.
Item arrived ok. Appears to be manufactured from cheap, hard plastic components that could easily snap - not very robust. Sprayed ok and does save you getting the soapy water running down your sle... See more
Company replied
Company details
Written by the company
Bubble butt is a small but mighty pet cleaning products company based in the Cotswolds. Bubble Butt are revolutionising the way we clean our pets. From time, product and water saving pet foam wash guns, to planet and pet friendly luxurious affordable cleaning products. The team at Bubble Butt are ambitious and extremely custome focused. We want you to have the best cleaning experience, so you have more time to spend with your loved ones. We will do everything it takes to give you a foam-filled, happy experience.
Contact info
Unit 5c Withytree industrial estate, Broadway road, Winchcombe , GL545NT, Gloucestershire , United Kingdom
- hello@bubble-butt.co.uk
- bubble-butt.co.uk
Arrived promptly haven't used it yet…
Arrived promptly haven't used it yet due to my horse having an allergic reaction to something
May 19, 2022
Hi yes used it o once so far really…
Hi yes used it o once so far really thought it was good on my very white horse thankyou
May 17, 2022
Brought a bubble butt to help bath my…
Brought a bubble butt to help bath my 14.2 fidgety cob and a 17.2 percheron who hates bathes! It worked brilliantly and made my life so much easier! Really quick delivery!
May 1, 2022
Fantastic product
Fantastic product, makes showering the dogs so much easier, no more mess and spilling shampoo everywhere and they love the foam and they smell and look amazing
Absolutely wonderful I recommend this product highly ...love love love ❤ will be getting more shampoos.
April 28, 2022
Unprompted review
I ordered this produce over a month ago…
I ordered this produce over a month ago and its still not arrived. Although I know its a good produce (used my sisters one) this has not been great.
April 23, 2022
Don't bother never received the item
Ordered a month ago and still haven't received it. Have emailed numerous times just fobbed off with excuses, asked for refund and again not even mentioned in the email response. Keep being told it will be shipped in next few days when stock arrives yet we are 3 weeks later and still nothing. Absolute joke. Paid for express postage etc and over a month still waiting.
April 21, 2022
Love it!
Love it! Made bathing the dog so much easier! Can't wait to get the ponies done!!
April 17, 2022
Reply from Bubble Butt
Hello Alice,
Thank you so much for your lovely review of our BubbleButt gun! Yes! It makes washing both dogs and ponies an absolute breeze!
Happy washing! 😁
Kind regards,
Clare
I love this!!!
I love this!!!! It's so easy to use, and if you have a nervous dog, you don't have to touch them!!!!! I've told all of my friends about it!!!! Buy, buy, buy!!
April 17, 2022
Reply from Bubble Butt
Oh yay!😁
Wow Amanda, we are so delighted that you are happy with your Bubble Butt Gun!
Thank you so much for spreading the word, joy and foam!
Best bubbles,
Clare ❤
Reply from Bubble Butt
Thank you so much for your lovely review. Please let us know what you think of the gun once you've had a chance to use it 😊
Misrepresentation
Why ask for a review when the product has not been delivered. The order said delivery in 5 working days but after 2 weeks you tell me that its not in stock!
April 6, 2022
Reply from Bubble Butt
Hello Michael, We are sorry to hear that you feel disappointed with your experience so far. The shampoo gun was listed as a pre-order item at the time of your purchase; information which was available to you when you placed your order and again within the response to your email. Until the stock has arrived it shall remain as a pre-order, only once it has arrived will the 5 working day posting times apply. We have been assured that the new stock will be with us shortly; it is currently delayed at the port due to circumstances beyond our control. We are working hard to resolve the issue as we would also like the stock to be in our possession too! We appreciate that the delayed waiting is frustrating and would like to thank you for your patience. Please accept our apologies for the review email; these are automatically generated after a purchase but do not take the pre-order status of the item into consideration.
Used my bubble butt today(it came…
Used my bubble butt today(it came yesterday)!!, well... Fantastic bit of kit, my big horse was shampooed in no time, & looking beautiful, highly recommend this product, easy to put together & use, seems robust too. ⭐⭐⭐⭐⭐
March 26, 2022
Unprompted review
Reply from Bubble Butt
Hello Angie, what a wonderful review - thank you 💕
We're so happy to hear that we've been able to help make bathing your beautiful horse easier for you.
We really appreciate the positive feedback so thank you so much for taking the time to write it.
All the best,
Clare
Can probably find better product at a better price
Item arrived ok.
Appears to be manufactured from cheap, hard plastic components that could easily snap - not very robust.
Sprayed ok and does save you getting the soapy water running down your sleeves but quite clumsy n heavy to use around horses.
Got this at supposed half price - not convinced its worth the price tho.
February 14, 2022
Reply from Bubble Butt
Hello Deborah, thank you for your review.
I am very saddened by your disappointment as I can assure you we have spent a long time sourcing the right materials and creating the right designs for optimum and ergonomic use. Could you please elaborate on which parts seem cheap/flimsy as part of our market research was to get horses (including a large Clydesdale) to stand on the gun and to intentionally drop them from height to ensure they would withstand any heavy use.
Many of our customers have contacted us to thank us for creating a product that makes bathing their horses so much quicker and easier and I am not sure why you have not had the same experience. Could you please email us at hello@bubble-butt.co.uk and provide your feedback as I am concerned that your item may be incorrectly set-up or faulty.
Kind regards,
Clare
Absoutely amazing products!
Absoutely amazing products!! Highly reccomend them....Item arrived in good time & well packaged....absoutely love the dog shampoo gun.... it makes bathing so much easier and quicker and as a weekly bather, i will save so much time and shampoo...my dogs coat feels so much cleaner, i guess thats the trick, with the constant stream of clean water washing over, rather than the dirt sitting in the coat ....thank you so much....xo
February 3, 2022
Unprompted review
Great and easy to use!
After waiting a while for the product to arrive - due to postal delays - I was waiting to use it on my dog. I had been holding off bathing her again hoping Bubble Butt would make the process easier and it certainly did! Even my husband who was sceptical was impressed. Smells lovely. Easy to put together and works a treat!! So glad I bought it.
February 3, 2022
It never arrived
February 1, 2022
Reply from Bubble Butt
Hi Doreen as per my phone call and email, delivery states 3-5 working days, it was posted 2 working days ago so I'm not surprised it hasn't arrived yet.
I'm not sure where the confusion has come from but please feel free to get in contact if you have any further queries.
We hope you are happy with your order and the product when it arrives with you in due course.
Best wishes
Adam
Quick delivery amazing product
Quick delivery.
Love the hose, and the purple wash was really great.
Deep clean. Smells nice.
Happy purchaser
January 22, 2022
I'm a dog groomer and a horse owner,I…
I'm a dog groomer and a horse owner,I originally saw the horse one and thought it looked amazing and then saw it for dogs and had to have it!I was a bit dubious as the bathing procedure is extremely important to get the finished look your dog has to be clean!I' was not disappointed at all!it's great I love it!!saves time and energy and still have lovely clean pooches!would be great for home bathing too
January 19, 2022
Reply from Bubble Butt
Such a wonderful review Carolyn, thank you so much! It sounds like it's very much needed with you and going to get a lot of use!
All the very best
Bubble butt
Love the idea of this
Love the idea of this. Unfortunately I tried 3 of my showers and the connection did not fit on any of them! Followed the instructions but no troubleshooting attached. The connection is the same size as the hose bit you're supposed to connect it to.
January 18, 2022
Reply from Bubble Butt
Hey Claire, I'm sorry to hear the connection isn't working, it sounds like you must have a faulty connector. It's a shame you didn't let us know of this issue before leaving us a 2* review, we are only an email away and we are always only too happy to help!
Please kindly send us an email/message on Facebook with a photo of your connector/shower hose so we can properly advise/send out a replacement.
Best wishes
Adam
Slight delay in receiving my order but…
Slight delay in receiving my order but was suitably informed -
Now it’s arrived I’ve used it and I think it’s amazing 🤩 - I’m a dog groomer and I think this will save may hands and arms a lot ! No more scrubbing the dogs - the bubble-butt does the hard work for me.
January 7, 2022
Unprompted review
Reply from Bubble Butt
Village Tails Heysham, thank you SO MUCH for such a glowing review, this means the world to us.
We're really sorry for the delays over Christmas, unfortunately it was beyond our control. We are currently working to change couriers to protect us from this happening in the future.
Once again thank you, we're delighted its worked so well for you!
Team Bubble-Butt 💜
Product not received
December 20, 2021
Reply from Bubble Butt
Hello Marie, thank you for your review.
You were made aware via email that the item would be delayed and that we would dispatch as soon as our stock arrived with us. You were again sent an email by us on 21/12 at 5.10pm (after this review) updating and thanking you for your patience; stating that we anticipated the stock to arrive on the 22nd and we would dispatch it the same day (which it, and we, did). You responded to this email on 21/12 at 5.52pm thanking us for the quick response and update.
It is upsetting for us as small business owners who do everything we can to provide excellent customer service to receive negative reviews such as yours. Yes, it had not arrived with you on the date of this review (20/12) but you had already been informed on the 12th December that the item would be delayed until the 22nd and even then when we confirmed this on the 21st you still didn't see fit to amend or remove your review.
We understand the frustration of ordering something and having to wait a little longer than anticipated but we did everything within our power to keep you informed of progress and dispatch the item as quickly as we could. As far as receiving the item is concerned, the geo-tracking from Royal Mail shows that it was delivered to your address.
Kind regards,
Clare
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