Bubbles and Books Reviews 

42
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

We used to go here, until our last visit, where there was a 15% surcharge for "senior dog", which was on my bill, but never told about it in advance, ie sneaky at a minimum.. Owner rarely present, jus... See more

Rated 1 out of 5 stars

The customer service was poor and I personally do not recommend this subscription. I never had any issues with other book subscriptions but this one was a headache to deal with Updated:There's the... See more

Company replied

Rated 2 out of 5 stars

Based on the overwhelming amount of good reviews and outdated bad ones, I had higher expectations for this box. I purchased the premium box as a Christmas gift in mid-November, but I received the box... See more

Company replied

Rated 5 out of 5 stars

Love this subscription! The bath products are fun and different each month, things I probably wouldn't normally buy for myself - but I don't feel guilty when they come with a good book to read. I al... See more

Company details

Information provided by various external sources

Bubbles & Books puts your "me time" on autopilot. Every month, a box of sweet-smelling bath goodies and a book (or two) shows up at your door. All you need to do is run the bath water and indulge in some much-deserved relaxation.


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1.5

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TrustScore 1.5 out of 5

42 reviews

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1.5

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(42)

1 review in the last 12 months

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Rated 1 out of 5 stars

We used to go here

We used to go here, until our last visit, where there was a 15% surcharge for "senior dog", which was on my bill, but never told about it in advance, ie sneaky at a minimum.. Owner rarely present, just different young kids each time, Where we go now, no such surcharge, rather a 10% discount for a senior owner...Dedicated and always present owner couple-Splash and Dash...Different strokes for different folks.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service and a headache

The customer service was poor and I personally do not recommend this subscription. I never had any issues with other book subscriptions but this one was a headache to deal with

Updated:There's the snarky attitude I remember and of course they gonna lie and pretend like they don't know who I am to save face 🙄..like I said I wouldn't recommend them because if you have issues with their site they are a major headache to deal with and their disgusting attitudes. It's also funny how they respond quicker on here when they mess up rather answer your emails in a timely manner.The exclamation mark and snarky response proves my point. Not worth it.

August 12, 2022
Unprompted review
Bubbles and Books logo

Reply from Bubbles and Books

Hi Candace- we're not sure what you're referring to as we've had no support requests via chat or email from you (or any one emailing with issues that could be considered a headache, under any name, actually!) Please reach out to us at soak@bubblesandbooks.com so we can find out what happened and how we can improve your experience.

Rated 5 out of 5 stars

Love it!

I got a subscription as a gift and I love it! The books are perfect for my tastes and the bath goodies are divine! The scents all feel so nostalgic and remind me of things like fruity pebbles and Hawaiian punch! So much fun and a good excuse for some me time ;)

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

Amazing! Customer service goes above and beyond for their customers! Items are always to the theme of the box and are great quality. I always recommend this box to family and friends!

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

I loved my first box

I loved my first box! The bath products were heavenly and there was a good amount to last the month. I chose the supernatural romance genre and was not disappointed! The physical book I received was very adventurous and sexy. I purchased the bath shelf. It was very well made and pretty. It holds my electronic reader, wine, phone and snacks perfectly. I've been reading the digital books during my luxurious baths. Can't wait to receive my second box! Thank you for giving me something to look forward to at the end of the day!

September 20, 2021
Unprompted review
Bubbles and Books logo

Reply from Bubbles and Books

So glad you loved your first one and are enjoying your bath caddy/shelf! The September boxes are shipping out today, so you don't have that much longer to wait :)

Rated 4 out of 5 stars

Bubbles and Books review

The products and assortment are great. The only thing that I was not happy with is that my wife received an email telling her that the gift was coming in the mail. I filled the information with the name and the email address for the person that was receiving the gift. The option in the one part of ordering was a box was to check off "Is this a gift?" I checked that it was a gift and left my wife's name and email address. To my surprise, your company emailed her to let her know that the box was coming. This was supposed to be a surprise. If possible, if someone checks off that it's a gift, it would be better if the gift recipient did not get a message stating that the gift was coming. Other than that, it's great! I just thought you might want to know this feedback. Thank you.

August 26, 2021
Unprompted review
Bubbles and Books logo

Reply from Bubbles and Books

yes! We do want that feedback. We use it to consistently improve our products and services to what our subscribers want. So, we actually have the gift settings set up purposely to send an email to the gift recipient to let them know the gift is coming, along with the gift message provided by the sender (if they write one) because many times people are buying a gift for a specific date and a subscription box ships on set dates per month. So for example, if you were buying the box as a Christmas gift on December 1st, you might expect it to arrive before Christmas. But our boxes ship between the 18-21st of every month and with shipping slow downs around that time of year, it will probably not arrive before Christmas if it goes out on the 21st (even tho it's usually about 2 day shipping domestically). So our website automatically sends the gift recipient an email that they have the gift coming from the sender, the little note the sender provides usually says "Merry Christmas!" and that way the gift recipient knows their Christmas gift is probably arriving a day or two after Christmas.

But I definitely see your point that there will be many gifts that should remain a surprise until they arrive! I will look into how to set up the checkout process to allow for "give as a gift and notify recipient it will be coming" or "give as a gift and keep it a surprise until shipping" options. Really great suggestion.

Also- glad your wife enjoyed the items in the box :)

Rated 4 out of 5 stars

Lovely books, heavily scented bath products

Lovely books, bath products are heavily scented.

Sometimes the scents are great, sometimes they are not to my taste - for example, as a sober person, the cocktail/wine-scented box wasn't a good fit.

The books have all been super fun!

August 14, 2021
Unprompted review
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Reply from Bubbles and Books

Thank you so much for the feedback! We tried to include a fun scent for everyone in the thirst quenchers box, including pina colada, mojito, lemonade, and iced tea :) I was hoping even for non-drinkers the coconut/tropical scent of the pina colada would be delightful but I’m sorry it wasn’t quite to your taste.

Are you part of our Facebook group? We often ask for help choosing products and scents there :)

Rated 4 out of 5 stars

Great bath items

Great bath items. Before I opened the box I Could smell the wonderful summery scents. Can’t wait for some “me” time to read and soak.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

I love this box!

Bought this for my wife so this is her review. I think she likes it!
I love this box! The bath products are amazing! Cute shapes and beautiful colors make these bath products simply better than any others I have received in other boxes or in stores. And the books are fabulous! Interesting and fun to read. I highly recommend this box as a gift for a friend or as treat for yourself.

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Favorite Romance Book subscription

I have been getting Bubbles and Books boxes for 18 months now and I have never been disappointed. February’s box was exceptionally beautiful. I enjoy the extra events included like the fun Facebook group. If you are looking for handmade products, good book selections in your favorite romance sub-genre this is the box for you.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Bubbles & books is amazing!

I love this box. I recently changed from the contemporary romance to the paranormal which was much more my style and couldn't be happier with the book selection. And the amount of bath essentials that are included in this box are amazing!!

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

I am loving this box

I am loving this box! I just got my second box and the items are top quality and I love the books. I get 4-5 self care items each month and even my husband thinks the items are great. I really love that I can switch between genres/boxes too.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

I just received my book box

I just received my book box, and I have to say, this is one of my favorites! I have been a customer over a year or so now, and love all the bath items and books. But with the added hot chocolate bomb and mug this time was a true treat! I signed up for the convenience of books being delivered to my door step, and the selection of books have been great! Some I wouldn’t have picked out myself, but really enjoyed after reading them. It’s a great way to broaden ones reading experience for sure. The bath products are a nice added bonus. Lovely scents, amazing selection of bubbles, lotions and potions. Bottom line it’s about the books and I think this company has been very spot on. Keep up the good work! A very satisfied customer:)

January 27, 2021
Unprompted review
Rated 2 out of 5 stars

Not For Me

Based on the overwhelming amount of good reviews and outdated bad ones, I had higher expectations for this box. I purchased the premium box as a Christmas gift in mid-November, but I received the box a week after Christmas after the tracking was lost due to bad weather. I understand that the company is not responsible for the shipping issues, but what I received did not improve my experience. The box seemed like it was rushed to pack (understandable with the holidays) and some of the bath items were damaged/crushed. The 2 "newly released" paperbacks that are advertised were from 2012 and 2013. The total value personally didn't seem worth it for the price I paid. The appeal of the box is definitely for a different age demographic than myself so I can see how others love this, but it just didn't work for us. The box was personally lackluster, but the company seems to have outstanding customer service and works for a lot of other people. Not recommended for young adults, but a cute idea that works for others.

December 30, 2020
Unprompted review
Bubbles and Books logo

Reply from Bubbles and Books

Thank you for giving your feedback! We take all feedback received into consideration when planning our boxes.

As you mentioned, we don't have control over what happens to the boxes once the USPS has them - unfortunately! I wished I could have hand delivered all of our November and December boxes as they all seemed to take the longest route possible to get to their destinations these months.

As for the books - we don't guarantee new releases. Did you find marketing that said otherwise someplace? Please let me know if you did so I can make sure it is updated. (Especially these days - there aren't as many new releases available to pick from!) We also have a very hard time limiting books to only new releases in the Paranormal Romance genre as it sometimes meant sending a book 3 or book 14 in a series rather than a book 1 - and surveys have shown us people prefer reading a book 1 or standalone book (even if it was published a few years ago) versus picking up a series mid-way.

If any of your bath items were crushed during shipping, please email soak@bubblesandbooks.com and we can send out replacement items.

Thanks again for giving us a try and for providing feedback. Sorry the box wasn't for you!

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