Bubbly Toes Barefoot Reviews 72

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a pair of slippers and they arrived very promptly (even though the website had said they were taking a short break). The slippers themselves are well made, the soles are light and flexible... See more

Rated 4 out of 5 stars

Update: I was contacted very quickly after this review and provided with refund and apology. I wanted to love the shoes I ordered but sadly they were all too narrow for my boy. Postage was fast ho... See more

Rated 5 out of 5 stars

I ordered two pairs of sandals and a pair of slippers, using the sizing guide provided for each individual style, and they all fitted perfectly even though both pairs of sandals are a 37 when I only... See more

Rated 5 out of 5 stars

My son loves his barefoot shoes, he's got so much more freedom of movement and he's so comfortable in them, he wanted to wear them to bed! His nursery teacher was very impressed with them, she can't u... See more

Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Physiotherapy Equipment Supplier

Written by the company

At Bubbly Toes you’ll discover everything you need for your barefoot journey, with a range of products you can use everyday. Sourcing footwear not readily available in the UK, we bring together the best products from European brands, including small makers, all of whom share our passion for barefoot. We specialise in shoes for adults and children, which allow feet natural movement while being safe and protected, and our textured floor mats tickle toes and invigorate your feet, bringing the sole sensations of the outdoors into your room for you to explore anytime. Our range of accessories includes shoelaces, insoles, cleaning products, waterproofing sprays, socks and tights - all the essentials you need to maintain your footwear and keep your feet healthy and happy. Treat your feet by letting them work just as nature intended - and take a step forward on your barefoot journey with Bubbly Toes!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

72 reviews

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Rated 5 out of 5 stars

THE BEST!!!!

Absolutely the most beautiful experience I have ever had shopping. Staff went over and beyond to help and satisfy a customer. I couldn’t be grateful enough for the hassle they put themselves through and didn’t have to just to help me out! Definitely not out last purchase, can only highly recommend!

October 23, 2023
Rated 4 out of 5 stars

Qick delivery, great shoes but complicated return process

Shoes were shipped quickly and of great quality. They have a nice selection of barefoot shoes as well.
The only reason for taking away one of the stars is the return process. You get a free return label with your parcel but it is only covered if you keep at least one pair (so doesn't help if you need another size you have not ordered right away) if it fits the small parcel size (no way for you of knowing beforehand how the shoe boxes will line up together) and if you send it back within 3 days (a bit tricky to get children to properly try shoes in this timeframe in a busy life). All this is clearly stated on their webpage and I knew this beforehand but still find it slightly off putting. You also have to pay for the delivery fee if the value of the shoes you keep is lower than £59.
I would prefer a straight forward way of either paying set shipping or return fees instead of these complicated rules which most likely will mean you pay one or the other anyway.

September 14, 2023
Bubbly Toes Barefoot logo

Reply from Bubbly Toes Barefoot

Thank you so much for your valuable feedback. We are delighted that you liked our shoes and the service we offer. However, we're sorry to hear that you find our benefits not as appealing as others have.
Let us explain some things to hopefully shed some light on the issue.

Our aim for providing free returns is to offer our customers the chance to order multiple pairs, try them on, and only keep the ones that they love - essentially creating a shopping experience similar to a physical store. In the past, we offered unlimited free returns. Unfortunately, some individuals were abusing this by ordering multiple pairs, holding onto them and then returning all (most of them untouched). This caused us substantial losses, as we paid for delivery each time (twice per order) and also took up valuable time for packing and processing orders and refunds. It also meant that these items were not available for other customers to buy for an entire month.

While we aren't able to determine whether these customers were genuine or attempting to hurt our business, we felt the need to put certain limits in place to protect our business and ensure we can continue to offer our services in the future. Currently, our free-returns policy has two simple rules - keep at least one item from your order and send your return within three days. In exchange for your cooperation in helping us process returns quickly and efficiently, we will gladly cover the cost of the return delivery.

In addition, we'd like to correct some misconceptions: your return parcel doesn't have to fit the small parcel size. We accept returns in all sizes (and they are free if the two rules above are met). Perhaps this was a misunderstanding from our previous return process where we required parcel size information to provide the appropriate return label. Now, we simply include a generic return label in every package and the parcel size is nothing to worry about.

We are really sorry if you find our return policy inconvenient. It seems to work well for most of our customers, and we don't plan to make changes in the near future. If you choose to order from us again, please feel free to contact us. We'd be more than happy to discuss your preferences and find a solution that works for you, even if it means opting out of some of our free benefits.

Rated 5 out of 5 stars

This is the first pair of barefoot…

This is the first pair of barefoot shoes I bought for my son. It looks very stylish. The materials are high quality, leather is very soft and soles are very flexible. Will see over the time how durable it is but I’m happy so far!

October 5, 2023
Rated 5 out of 5 stars

Great!!

Super cute and very well made shoes. Very good quality and very comfortable. My son loves them.

September 27, 2023
Rated 5 out of 5 stars

Lovely and efficient company, good range.

Really quick shipping.
Easy returns (I got the wrong size by accident).
Lovely company with a personalised note with my order and a handy foot measuring guide (this is SO helpful for me and is now on the fridge at home for next time).
Recyclable packaging as well.
Excellent choice of footwear.

September 6, 2023
Rated 5 out of 5 stars

Amazing shoes and service

Amazing shoes, my daughter loves them! It was great being able to order two sizes and return the pair we didn't need for free. I love that I know all shoes in the site are definitely barefoot and at a very competitive price. Thank you

July 2, 2023
Bubbly Toes Barefoot logo

Reply from Bubbly Toes Barefoot

We greatly appreciate your feedback, and we're thrilled to learn that your daughter is enjoying her new sandals.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, they went way above and beyond to help me source shoes for my son. They have allowed us to carry on our adventures again- thank you! Quick, helpful and will answer questions you have. Will be ordering again for definite in the near future.

July 7, 2023
Unprompted review
Bubbly Toes Barefoot logo

Reply from Bubbly Toes Barefoot

Thank you! We truly appreciate your kind words! It brings us immense joy to know that your son is enjoying adventures in his new pair of shoes.

Rated 5 out of 5 stars

Order process was super quick and easy…

Order process was super quick and easy and the shoes arrived exactly on time. Will definitely buy from Bubbly Toes again!

April 24, 2023
Bubbly Toes Barefoot logo

Reply from Bubbly Toes Barefoot

Thank you for taking the time to share your feedback with us. We are looking forward to serving you again

Rated 5 out of 5 stars

Love the sensory tiles so much we…

Love the sensory tiles so much we gifted some to a friend for her two boys.

February 14, 2023
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Reply from Bubbly Toes Barefoot

Thank you so much for your lovely review! It bring us great joy to read that you are happy with your sensory tiles!

Rated 5 out of 5 stars

Bubbly Toes were really helpful with…

Bubbly Toes were really helpful with putting together my custom set of sensory floor mats. They took the extra mile to take photos and re-ordered some mats that were out of stock at the time. Very impressed with the customer service and will be definitely coming back for some barefoot shoes as soon as the kids grow out of their current pairs.

November 16, 2022
Bubbly Toes Barefoot logo

Reply from Bubbly Toes Barefoot

Thank you for your purchase and the lovely review!

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