Buchan Reviews 466

Sometimes something goes wrong and then is it very much appreciated that there is someone at the service desk that understands you and manages to solve the issue immediately. Wish all online service desks would offer the same support as the team from Buchan.

Love the reversible jacket. The sizes are really odd, though. I have an XXS but usually wear an M. Look at the size charts closely!

I totally love the fit and design of the brown cow joggers, but function-wise I definitely prefer the normal joggers. I usually like to put stuff like my phone or airpods into the pockets, but with the cow joggers everything falls out and I can‘t trust them to keep anything. Moreover the toggel for the rubber band at the end of the pant leg works a lot better at the normal buchan joggers, at the cow joggers it doesn‘t really work and I had to tie a knot. Wouldn’t have been a big problem but the rubber band has snapped. Luckily, I can sew and fix it, but I do not get why buchan changed the pockets and especially the rubber band toggler.

Still love to buy at Buchan‘s, now I‘ve got an reversible fleece Jacket, normal joggers and the cow joggers, except for the upstanding points I can‘t complain, also great support service

Great and unique brand! I really like the designes. The socials from Buchan are also very nice. The price compared to the great quality is very good! The communication for your order is also very good. Just the best brand ever! 🔥🔥🔥❤️

Be careful when you buy from this store.

I bought jackets during their Valentine action and underneath it there was stated that you can return within 14 days so I ordered a couple pieces to try. What they do not warn you is that they were not eligible for return at all! it was only written shortly if you click further in the return policies. Now I lost 260 euro for jackets that didn’t fit me and my boyfriend. We were also absolutely not satisfied with the quality of the fabric for that price!! I tried to send them an email stating I still want to buy from them in the future if we can resolve it but they declined. This pisses me of greatly.

Product was great and the service was even better! I accidentally ordered 2 and they immediately got back to me, cancelling one of the fleeces I bought and refunding me. Customer support is very good!

Really great and kind customer service! I ordered the wrong size and they helped me very well to return the item!
One minor thingy was that I had to wait a day for each respond. But I get that they are very busy!

Bought the cargo bag in brow and beige for me and my mom and we both love it! Great quality. Also had a few questions about another order related to the shipping, and I had an answer form within a few hours.

DO NOT order products for delivery to the UK from Buchan. You will be charged customs admin charges and import duty and Buchan do not inform you of this during the purchase process. I ordered a fleece for my daughter in 2 different sizes as this qualified for 'free shipping', and stated 'taxes paid'. A returns envelope was included with the fleeces when they arrived. When I tried to make a return the website informed me that they do not accept returns from the UK as its outside Europe. I then received a letter from Fedex informing me that I owed import charges which totalled 40% of the purchase price. I had a long email exchange with Buchan during which the company admitted and stated clearly that their information is inaccurate, incomplete and misleading and that the situation is exactly as I stated above BUT they refused to reimburse the charges. 'Taxes paid' refers to Belgian taxes only and 'free shipping' does not include any import charges. DO NOT order from Buchan to the UK.

fleeces

great quality

Great quality of the products! You really notice the craftsmanship and that it’s not mass production, especially the scarves and reversible fleece.

Fast delivery.
Would 100% recommend!

Very happy !!!
Both my son and me wear the reversible jackets and we are happy with them. Ordered on sunday and got the first delivery already today.
Would recommend!
♡♡♡

The quality of the fleece jackets is excellent. The service is excellent; they respond quickly and efficiently.

Very good brand!

I experienced an initial delay with my order, but the team was kind and professional and everything was resolved smoothly. The jacket fits perfectly at the front (the reverse side is a bit tighter, but still fine) and is very warm. I really appreciate the support and the positive experience.

The reversible fleece is beautiful, but the quality is awful. The worst quality I have ever seen. It was 117€(including shipping) and i guarantee you, it is not worth it. The material itself isn't worth not even 8€. Very disappointing. If I had read the reviews before, I would not buy it. I won't even bother to try returning it, but this was a lesson for sure.

DO NOT ORDER IF OUTSIDE OF EUROPE!
I ordered a fleece during black friday which was promised to ship within a week. Didnt ship, so I asked what was wrong. They claimed that the fleece sold out AFTER NEW YEARS, then asked if I wanted a different color shipped within 2 days, which I agreed to. Now it has almost been another MONTH with NO RESPONSE from anyone from Buchan, despite multiple attempts to contact customer service. Horrible customer service, nonexistent support, unethical company who does care about customers. Please Please Please spend your money elsewhere. Read the other similar reviews, d o not get SCAMMED as well.

I bought a reversible fleece and it's not the first time I buy Buchan clothing and once again I'm not disappointed. Quality materials and first-rate manufacturing. In short, the best of the best.