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Buchan Reviews 

476
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers are very happy with the products, consistently praising their appealing designs, excellent quality, and superior craftsmanship. Many reviewers find the items durable, fashionable, and made with first-rate materials, contributing to a satisfying overall experience. However, some customers experienced significant delays with their orders, with items not arriving or taking a long time to ship, particularly for international deliveries. A few other people also felt that customer service response times were slow or non-existent, leading to frustration when trying to resolve issues.

What people talk about most

Product

Clients share positive opinions on product quality and unique designs, with many appreciating the... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and stating they... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the great quality of products and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Response time

Reviewers mention negative feedback about response time, with many customers reporting a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So good! It kinda took a while to get here but that’s alright. It looks sick and it actually works as it is supposed to, the only things i would like different is having a bigger hood for that perfect... See more

Rated 4 out of 5 stars

I totally love the fit and design of the brown cow joggers, but function-wise I definitely prefer the normal joggers. I usually like to put stuff like my phone or airpods into the pockets, but with... See more

Rated 4 out of 5 stars

Really great and kind customer service! I ordered the wrong size and they helped me very well to return the item! One minor thingy was that I had to wait a day for each respond. But I get that they a... See more

Contact info

3.8

Great

TrustScore 4 out of 5

476 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(476)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

I never recieved my order

I never recieved my order or a refund. Emailed and called multiple times and never got any help towards them delivering my parcel. Looking to get this issue resolved as quickly as possible as this is getting beyond stupid.

Update: Received my parcel on the 17th Jan 2025 after ordering on the 22nd December 2024. I have since been offered small compensation from my terrible ordering experience however they continue to this day to not email, nor send the promised money over in which they said they was going too.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

I won a giftcard giveaway.

I won a giftcard giveaway.
I quickly received the giftcard code.
I ordered a t shirt with it and they sent it right away.
After that i had a few questions, i sent out an email and the customer service was friendly as always.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

great support!

I ordered the Buchan Bram Fleece, but accidently ordered a number too small.
Because of that I contacted the support and got really good communication, with fast (max. 2 days but mostly much faster) and on top friendly as well as helpful answers. Reasoning I got to manage to get one a size bigger without any troubles
btw I am 1,81m tall and i recommend you to order the Fleece in L.
On top i even had contact with the owner of Buchan himself which just represents the down-to-eartness and the importance to be customer friendly.
Overall i can really recommend buying something! And even if there is a problem the supports gonna be there ;)
Cheers
(shoutouts seppe)

December 17, 2024
Unprompted review

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