Buckingham Bikes Reviews 59

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The boys at Buckingham Bikes have just done a super job with a wheel build and upgraded suspension forks for me. There was a compatibility issue which they called me about straight away and we had a s... See more

Rated 4 out of 5 stars

The childrens bike we ordered from Buckingham bikes was about 10% cheaper than other retailers. It turned up within a week. Minimal assembly was required - pedals, headset insertion and stabilisers... See more

Rated 5 out of 5 stars

The reason I choose Buckingham Bikes was because they were one of the very few companies to sell this product. Don't know why they are not available from any of the big players. Easy to fit so should... See more

Rated 5 out of 5 stars

Absolutely amazing customer service. I ordered a bike for my sons 4th birthday a bit later than planned but Buckingham Bikes pulled out the stops and had it sent next day delivery. It was delivered as... See more

Company replied

Company details

  1. Bicycle Store

Information provided by various external sources

Buckingham Bikes offers quality bicycles and accessories to every level of rider, always happy to give cycling advice and with our in-store workshop & bike fitting facilities we are the one-stop shop for all your cycling needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

59 reviews

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Rated 5 out of 5 stars

Great store - fabulous staff

I have been in Buckingham Bikes twice and both times I was acknowledged as soon as I entered the store which is nice. I can't remember the name of the young man who served me on my first visit but Robbie served me the second time I was in. I'm new to the sport and my knowledge is limited but both times the staff was very happy to be of service, to share information and to give advise - it's clear they have a real love for the sport. I would definitely recommend Buckingham Bikes.

October 23, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent bike service

I took in my MTB after responding to a flyer for a 20%off servicing deal for October. I'd had the bike for nearly 5 years and although it was kept clean it was 'well used'! Easy to book into the workshop at a convenient time. Shop suggested some sensible and economical repairs that have revitalised the bike. Good job done at an excellent price and reward points to go against future purchases or servicing. Am a returning customer and will definitely use again.

October 23, 2014
Unprompted review
Rated 5 out of 5 stars

Making Cycling Enjoyable!..

I have been a customer of Buckingham Bikes for many years. I recently purchased a "Giant Defy" - I was advised by BB to buy it, as originally I thought about a "Saracen" road racer. But I was convinced by BB that the "Giant Defy" was the right bike. And they were certainly right!....(as everyone knows:" Good advice, costs nothing!"). The "Defy" is an excellent road bike. Other times that I have visited the shop to buy: lights, clothes, tyres, etc - I always experience an exemplary service. Will always be returning...

October 23, 2014
Unprompted review
Rated 3 out of 5 stars

good service

Felt I was penalised for using the cycle to work scheme as they get charged 10%

October 23, 2014
Unprompted review
Buckingham Bikes logo

Reply from Buckingham Bikes

Dear Mr Haylock

The Cycle to work scheme which is a wonderful initiative to get more people cycling to work and generally lead a healthier lifestyle.
The companies that administer the scheme need to charge the retailer a commission just to operate, that is why we are unable to offer deals/discounts with C2W bikes.But of course you are already saving between 30 and 40 percent through the scheme on your new bike and accesories.I hope your experience with us as a shop was positive and of course dont forget your bike will have a fee first service and no quibble guarantee through ourselves along with advice and service throughout its life.

Rated 5 out of 5 stars

Excellent

Great service - website was easy to use, products easily found and delivery on time. I'll definitely use them again.

October 23, 2014
Unprompted review
Rated 5 out of 5 stars

Fabulous Bike Shop.

My local bike shop for the last 10 years! I have always been well looked after, i have bought numerous bikes, parts, clothing and other bicycle related goods. The staff have always been polite and helpful and when they haven't got something in stock, they get it for you as soon as possible and always at a competetive price. Top advice is always given, and i have learnt alot from Dan and the lads over the years.

October 19, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service.

The bike we ordered was out of stock with manufacturer, leading to a protracted delay and a very disappointed little boy. However, Buckingham Bikes kept us informed and made every effort to get the bike to us as soon as was possible. Very happy with the service we received & would certainly recommend.

August 26, 2014
Unprompted review
Rated 3 out of 5 stars

Good price, fast delivery, but unfortunately the bike had not been properly checked pre-delivery

On receipt of the bike I had to adjust the front derailleur as it would not shift on to the big ring at all. In my opinion not a case of it being poorly adjusted, just hadn't been done/checked pre-dispatch. Just a bit disappointing as other than that service was excellent.

August 21, 2014
Unprompted review
Buckingham Bikes logo

Reply from Buckingham Bikes

Hi
I am very sorry to hear this. Every effort is made to make sure every bike is in working condition when it is dispatched. Please let me know if the bike needs any work and we will happily reimburse you.
Best Regards
Daniel Jones

Rated 3 out of 5 stars

Helpful team but had a delivery issue

Paid for next day delivery at £8.95 and said it would be delivered on Wednesday but got it on Friday. That caused real stress as I was leaving on a cycle holiday on Friday with a broken bike!

July 24, 2014
Unprompted review
Rated 5 out of 5 stars

Prompt

Got exactly what i was after having tried several other sites first. Good price, perfect service, delivered quicker than i was expecting. I know to try Buckingham bikes first in the future.

June 13, 2014
Unprompted review
Rated 4 out of 5 stars

Very helpful with choice of a Lighter bike. Went for Trek .

I love my new bike but I am not sure they fitted the gears as requested . Will sort it out when I take it for free service.

June 3, 2014
Unprompted review
Buckingham Bikes logo

Reply from Buckingham Bikes

Hi Ms Feaviour
Please feel free to contact us if you have any queries about the gear setup on your Trek and we will be happy to help.
Regards
Buckingham Bikes

Rated 4 out of 5 stars

Good online experience with prompt delivery

I received my ordered bike in good time and in perfect condition. Its was well packed and needed some assembly.

Two improvement areas that I think could be easily addressed:

1) Delivery - I had no notification of when the bike was arriving. Its was by pure chance that I was at home to sign for the package.

2) The assembly instructions were very generic and a bit light of content about the actual bike I was putting together. There should have been more detail about disc brakes.

I would use Buckingham Bikes again.

May 25, 2014
Unprompted review

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