Buckley Topsoil & Landscape Supplies Reviews 

306
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

A huge shout out to Matthew, informative and professional. Absolutely outstanding service from the first initial enquiry to amazing quality top soil delivery. We couldn't have asked for a better servi... See more

Rated 5 out of 5 stars

Great service as always. I’ve used this company several times while sorting out both my front and back garden. I usually order online, but today I phoned and had 3 tonnes of quality topsoil del... See more

Rated 1 out of 5 stars

Ordered a couple of bulk bags that didn't show up! Called Buckleys who promised to get back to me blaming the Easter Holidays. I called day after day and emailed, never got any response or updates on... See more

Company replied

Rated 5 out of 5 stars

Great customer service, very helpful and willing to go the extra mile. Matt has been excellent, always fast to respond and deliver services

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4.2

Great

TrustScore 4 out of 5

306 reviews

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Replied to 60% of negative reviews

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4.2

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(306)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Turf for our back garden

We collected the turf from Mark who was very friendly and helpful and helped to load the turf into our car.Turf is a good quality and a good price.Looks really good now laid in our back garden. Will recommend Buckleys to my friends.

April 9, 2024
Rated 5 out of 5 stars

Buckley have been first rate to deal…

Buckley have been first rate to deal with.
Baz, Communicating a delivery time window the night before.

The driver Baz, arrived and couldn’t have been more obliging, polite, helpful and delivering the topsoil in a very convenient place.

Buckley, thank you for a first rate service.

April 5, 2024
Unprompted review
Rated 4 out of 5 stars

Pleased with the service and product…

Pleased with the service and product but it is impossible to get in contact with the company. They don’t answer the telephone and the mailbox is full so you can’t leave a message and got no response to my email.

March 15, 2024
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Reply from Buckley Topsoil & Landscape Supplies

Hi Liz, thank you for your custom and taking the time to leave a review. We have had the busiest period to date in business and focuses have been on fulfilling orders for customers in time for the Easter weekend within the short week we are given. We have now taken the steps to improve this with a full time member of staff to take our calls starting as of next week in order to bring customer services up a level to match our quality products and fulfilment meaning we can get back to customers immediately! It is a good problem easily fixed as a growing small family business and we can assure you, next time you use us we will be able to meet the high volume of calls and provide that better customer service for you. Thank you for you custom and I hope we can work with you again 💚

Rated 2 out of 5 stars

Top dressing was completely drenched!!

Top dressing was completely drenched!!
It's supposed to be bone dry fir application. It's obviously stored outside. Needs to be stored inside.

March 15, 2024
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Reply from Buckley Topsoil & Landscape Supplies

Thank you for leaving the review. We can assure you all of our topsoils and topdressing are stored and bagged dry. Unfortunately, we have had unpredictable terrible weather this year with very heavy rainfall - this could potentially have occurred due to weather on route to you for delivery which unfortunately is something we can’t control.

Rated 5 out of 5 stars

Top quality products, first class customer service

Relaid small 25 m2 lawn and ordered topsoil and turf, with deliveries 7 days apart. Both products were exactly as described on their website. There was a minor problem with the delivery of the turf, which was down to the distribution company, not Buckleys. I received a timely and detailed text from Mr Buckley explaining that there had been a problem and offering to re-arrange delivery of a new freshly cut batch of turf at my convenience. This arrived the next day. The new lawn has been down for two weeks and just had its fist cut. It is already well established and looks great. None of this plastic webbing rubbish and not a single weed or blade of coarse grass in sight.

March 6, 2024
Rated 4 out of 5 stars

The product purchased was excellent but communication should improve.

The product purchased was excellent.
However the promised advice as to delivery date mentioned on the confirmation of the order from Buckley was not forthcoming, despite me also asking for the date on an email to Buckley. The product just turned up! It was fortunate that I was at home as the placing of the delivery in my driveway was very important.

February 21, 2024
Rated 5 out of 5 stars

Order of topsoil

I received helpful advice on the phone before I ordered and was very pleased with the topsoil that I received.

January 22, 2024
Rated 1 out of 5 stars

Soil was spilt over road so lost a…

Soil was spilt over road so lost a proportion of it and now have a pile of soil rather than a bag which we ordered.

December 8, 2023
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Reply from Buckley Topsoil & Landscape Supplies

Hello Jennifer, I am ever so sorry about the issue which has occurred which I assume is from your second delivery from us on 5th December. Unfortunately, this is the first contact received for us to hear about the issue, so I’m not too sure how this has occurred. I wish you had contacted us so that we could resolve the problem for you. The same 3rd Party Courier was used to deliver these 3 bags to you as the first delivery of 6 bags so we are ever to sorry it didn’t go as smoothly. Please take our apologies for this on behalf of palletforce. If there is anything we can do to amend this for you please get in touch.

Best Regards

Matthew Buckley

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